This article explains how to change your address, phone number, and even email address after creating an account with XMTrading, and the necessary procedures. There are many users who have left their information unchanged due to the changes. However, this is not a good idea. There are also disadvantages, so it is best to notify the operator as soon as possible. The procedure itself is very simple, so it can be done quickly.
XMtrading
| Operating company | Tradexfin Limited Fintrade Limited |
| Head office location | Unit E, F28, Eden Plaza, Eden Island, Republic of Seychelles |
| Founding year | 2009 |
| Financial License | （FSA）SD010：Tradexfin Mauritius Financial Services Commission (FSC：)：Fintrade Limited Cyprus Securities and Exchange Commission (CySEC)：Trading Point of Financial Instruments Ltd |
| Language support | English、日本語、Malay、Thai |
| Platform | MetaTrader 4 (MT4)／MetaTrader 5 (MT5) |
| Service Countries | Over 190 countries |
| Number of users | Over 1 million accounts |
| Max Leverage | 1000x |
| Eligible products | Forex、Metal、Stocks、Equity Indices / Index CFD、Energy CFD、Commodities、Cryptocurrency |
How to change registration information
Even if you create an account with XMTrading, you may register the wrong email address, address, or phone number, or your personal information may change due to moving. We will introduce the specific method and procedure for actually changing your personal information. You can do this from the home page according to the conditions. In principle, name changes are not allowed. It is necessary for the person to open the account, so there is a risk.
1. My page login
First, log in to the XM member site. XM, an overseas FX company, allows you to change your information even after registering for an FX account. Once you have completed the application and submission with a button, you can trade as usual using spreads, leverage, and bonuses by utilizing your margin. Please be careful not to forget to apply. There are no fees.
2. Click Support
Click on “Support” on the far right of the member site. To do this, you need to fill out the form completely. You can apply by filling out the form on the screen. This is necessary for both real and demo accounts. Details such as frequently asked questions are written on the official website.
3. Fill in the submission form and send
Fill out the necessary information in the content submission form and submit it. Setup is easy. You can also inquire about contests, apps, platform features, and products, including virtual currencies and foreign exchange, using the latest official information. Please check the privacy policy and other information in advance.
[Select a department]
In [Select a department], select Valification.
【subject】
Write what you want to change. email, phone, address, etc.
[Content]
Write to the supporter center. If you write down your login ID and name, the procedure will proceed smoothly.
If you change your phone number, write down both the old phone number and the new phone number.
In the case of e-mail, if you write both the old e-mail address and the new e-mail address, the procedure will proceed smoothly.
In the case of address change, you will receive an email from the XM support desk in response to the address change request. Follow the instructions in the email to upload your new address verification documents. Address verification documents include:
Health insurance card (insured person)
Certificate of residence
Seal registration certificate
Utility bill/receipt (electricity, gas, water)
Credit card/bank statement/bill
Landline/mobile phone bill/receipt
Tax notices such as tax notices
4. Submit your request
Check again and if there are no problems with the content, click “Submit Request”. Normally, the changes will be reflected within one business day. If you submit an image file or other document on the weekend, the company will certify it on a business day. Once that’s done, the partner can add funds and make new investments in CFDs and other types of products as usual.
Reason for changing personal information (e-mail address, address, phone number)
We will introduce the reasons for changing your registered personal information (profile, email address, current address, phone number). If you have not notified us of any changes, you must notify us. You can easily change your information by tapping on Kiwami, Standard, or Demo. We accept changes on holidays depending on the situation, so please process them as soon as possible.
Account email
The first reason why you should change your XM personal information is that you will no longer receive emails regarding your account. This is especially the reason why you should change your registered email address.
The email contains the information you need to trade on XM, such as account ID and server name. If you do not change your email address, you may miss important emails about your account.
Problems with deposits and withdrawals
Your personal information should be registered with the bank or credit card you use to deposit or withdraw from XM. If this information is different from what is registered with XM, you may be suspected of fraudulent withdrawals or money laundering.
In order to prevent problems with deposits and withdrawals, make sure that the personal information registered with the financial institution and the personal information registered with XM are the same.
Cheating is not allowed
Fraudulent activities are not allowed. There are tools such as MT and the maximum leverage is high, so there is no merit to fraudulent activities. Promotions and campaigns are also offered, so make use of them and do things legitimately. It is simple to use, there are many account types, and you can place orders freely. Since it is a broker with a high degree of freedom, customers should follow and understand the terms of use before trading. The operating company’s system also has a guide from the site map, so be sure to check it out.
Troubleshooting When You Can’t Change Your Email Address on XM
If you can’t change your email address on the XMTrading official website, there are mainly three reasons: “Incomplete Verification,” “Incorrect Registration Information,” and “Requires Support.”
Here’s a summary of the solutions in order:
Try changing it from your Member Area
Log in to your XM Member Area
“My Account” → “Profile” or “Personal Information”
Check the email address change menu
Check if you receive a verification email
Also check your spam folder.
If you don’t receive a verification email
Common causes:
It’s in your spam folder (Gmail or Yahoo)
Your carrier email (docomo, au, SoftBank) is blocking it
Your registered email address is no longer valid
Solutions:
Allow receiving emails from “@xmtrading.com”
Try again using a different browser
Try resending after some time
If Your Customer Verification (KYC) is incomplete
XM may restrict some information changes before identity verification is complete.
Please check the following:
Have you submitted your identification documents?
Have your address verification documents been approved?
If you cannot use your registered email address, you will need to contact support.
Information that is often required:
MT4/MT5 account number
Name (in Roman letters)
Date of birth
Registered address
Identity verification documents
Contact Japanese support
XMTrading Japanese Support
Live chat or email is the fastest method.
Frequently Asked Questions
“The email address change button is not displayed.”
Cause:
Incomplete identity verification (KYC)
Account status is restricted
Using an old member page
Solution:
Complete identity verification
Log out and log in again
Try using the PC browser version
“I haven’t received the verification email.”
Cause:
Spam filtering
Carrier email restrictions
Incorrect input
Solution:
Check spam
Gmail use recommended
Allow receiving emails from “@xmtrading.com”
“My old email address is unusable.”
This is the most common case.
In this case, you often cannot change it yourself and will need to contact support.
Information that is likely to be needed:
Account number
Name
Date of birth
Identification document
“How long does the change take?”
Normally:
Automatic change → A few minutes to a few hours
Support response → Approximately 1 business day
It may take longer during busy periods.
“Can I change it from my smartphone?”
It is possible, but it may not work properly in some cases.
In that case:
PC browser
Latest version of Chrome/Safari
Please try clearing your cache
“Will my account be frozen if I change my email address?”
Normally, no.
However:
In the case of suspected unauthorized access
In the case of mismatched registration information
In the case of incomplete identity verification
Temporary verification may be required.
コメント