This article explains the types, methods, and causes of what to do when you are unable to make a deposit to FXGT (virtual currency, credit card, bank transfer). Although you have successfully opened an account, you may not be able to actually deposit money. If you cannot make a deposit, you will not be able to start trading. I have written an article on how to solve this problem.
Solution for payment failure
Below are some patterns and solutions for when you cannot make a deposit. If you still don’t understand, it is quicker to ask the support center, so please refer to the article below and contact the support center. If you choose a credit card or other payment method, you can click and deposit immediately. If you choose another payment method, it will take time. Customers can also add bonuses and campaigns to their wallet (ewallet) without any upper limit from the management home page.
Deposit rules
When making a deposit, you must follow the deposit rules. If you try to make a deposit without following these rules, it will be rejected and the deposit process will fail. If you use a credit card, there are many problems such as not being able to withdraw money even after a certain amount of time has passed, or the money not being reflected. Look at the history.
Deposit from the same person as the registered account holder
When depositing, you must deposit from a bank account, credit card, or online wallet account held in the same name as the registered account. If you do not follow this, it will be judged that the payment was made by someone else. The deposit will therefore be rejected.
Same method for deposits and withdrawals
For information, you may not care much about deposits, but deposits and withdrawals must be made using the same method. This is for the purpose of preventing money laundering. Also, only legal currencies such as USD, JPY, and EUR are supported.
Credit card, debit card payment
If you are paying by credit or debit card, you must first authenticate your card. If you try to make a deposit without authenticating, it will be rejected. Also, the only brands available are VISA, JCB, and Mastercard. However, it will take up to 30 minutes from instant, but it will definitely be reflected.
Deposit on weekends and holidays
In the case of bank transfers, the payment process itself will not proceed as banks are closed on Saturdays, Sundays, and holidays. Please wait until at least the next business day. On weekdays, in most cases, your credit will be reflected in your credit within 30 minutes to 4 hours at most, even if you use different methods.
Wrong remittance network address
If you enter the wrong QR code or remittance network address on the screen page when remittance of virtual currency, the procedure will fail and you will not be able to make the payment and deposit. In the worst case, you may lose your remittance funds. By checking the input items again before remittance, input errors can be reduced. In addition to addresses, we also support BTC, ETH, XRP, USDT, ADA, etc., but remittances using unsupported coins are not possible.
Card company denial
In the case of credit or debit cards, the card company may refuse the transfer. You will not be able to deposit money unless it is approved by your credit card company. First, contact your credit card company and ask them to remove the block. Unlike the bank’s reflection, there are many cases where credit cards are noticed only after some time has passed. Make sure to check your history with both Visa and JCB.
deposit limit
If you use a credit or debit card, you will not be able to make a deposit if you exceed the deposit limit. This system also differs depending on the card company, so be sure to check your card company’s deposit limit in advance. Unlike banks, there are many cases where you don’t notice that your credit cards are not reflected in your account. If there is no response after a while, please check the history.
Expired credit card
Deposits cannot be made with expired credit/debit cards. If you are unable to make a deposit, it is a good idea to check the expiration date of your credit card. Also, please check if the security code is correct. In some cases, it may be your own mistake. Unlike banks, there are many cases where you don’t notice that your credit cards are not reflected in your account. If there is no response after a while, please check the history.
Minimum deposit amount
The minimum deposit amount varies depending on the deposit method. Please note that if the minimum deposit amount is not reached, your deposit will be refused. It’s a hassle, but even if you want to start with a small amount, you’ll need to deposit a little more. Check the price on the official website. Unlike banks, there are many cases where you don’t notice that your credit cards are not reflected in your account. If there is no response after a while, please check the history.
Insufficient funds
In the case of the card, Bitwallet, or STICPAY used to send money, there may be insufficient funds to process the payment. In this case, of course, we cannot process payments during business hours. Please include the transfer fee in your payment. Entering a wrong account name or password is also a no-no.
Transfer code and transfer name
If paying by bank transfer, please be sure to add the transfer code and the name of the transfer holder in the payer’s name field in online banking, etc. If either of these is missing, the deposit process will stop. Please contact the support center to complete the payment. Similarly, if the name is incorrect, it will not be accepted. It is also not acceptable to have family members represent you. If you want to send money quickly, use a credit card.
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