XM (XMTrading): Learn the latest information on what to do if you forget your XM account password. XM members who forget their passwords for MT4 or their account logins can only reissue them from the page, and instructions on how to do so are provided on the screen. Reissuing your password takes less than five minutes.
XMtrading
| Operating company | Tradexfin Limited Fintrade Limited |
| Head office location | Unit E, F28, Eden Plaza, Eden Island, Republic of Seychelles |
| Founding year | 2009 |
| Financial License | （FSA）SD010：Tradexfin Mauritius Financial Services Commission (FSC：)：Fintrade Limited Cyprus Securities and Exchange Commission (CySEC)：Trading Point of Financial Instruments Ltd |
| Language support | English、日本語、Malay、Thai |
| Platform | MetaTrader 4 (MT4)／MetaTrader 5 (MT5) |
| Service Countries | Over 190 countries |
| Number of users | Over 1 million accounts |
| Max Leverage | 1000x |
| Eligible products | Forex、Metal、Stocks、Equity Indices / Index CFD、Energy CFD、Commodities、Cryptocurrency |
What to do if you forget your XM account password
Below is a clear summary of what to do if you forget your XMTrading (XM) account password. We’ll assume you’ve forgotten your member page password. There are campaigns and bonuses available, not just products, so avoid taking risks. Customers can find more details on the official website. Due to the company’s privacy policy, proxies are not permitted.
STEP 1: Access the password reset page
- Open the official XM login page.
- Click “Forgot your password?”
STEP 2: Send your registered email address
Enter the following and submit:
| Input items | Contents |
|---|---|
| email address | XM registered email address |
👉 After submitting, you will receive a password reset email from XM.
STEP 3: Set a new password using the link in the email
- Open the URL in the email.
- Enter your new password to complete the setup.
⚠ What to do if you don’t receive an email
| Cause | Solution |
|---|---|
| Sort into spam | Check your spam folder |
| The email address you entered is incorrect | Send again with the correct email |
| I registered with a different email | Remember your registration email and re-enter it |
| Mail server delays | Wait a few minutes |
| Free email specific rejection | Gmail is recommended |
📞 If you still can’t recover
Contact XM’s Japanese support:
Inquiry: Request for login password reset
Example of required information
Name
Registered email address
Trading account number (if known)
You may be asked to submit identification documents
📩 Japanese support available (Weekdays 10:00 AM – 5:00 PM)
How to reset your XM account password
Below we will provide an easy-to-understand overview of how to reset your XM account password. Please make sure you understand the process before proceeding. This applies to demo, additional, and real accounts. Please contact the official site if you have any questions.
(This is a general guide to the procedure; please check the official XM website for the latest specifications.)
① Access the login page of the official XM website
Open the member page (My Page) login screen on the official XM website. Please check the URL as some of the valid websites are overseas sites. There are several XM companies.
② Click “Forgot your password?”
Select the “Forgot Password” link on the login screen.
③ Enter your registered email address and MT4/MT5 account number
In the password reset form, enter:
| Content | explanation |
|---|---|
| Registered email address | The email address you registered when opening your XM account |
| MT4/MT5 account ID | Numeric login ID |
④ Click on the link in the email sent from XM
You will receive a password reset email from XM (usually within a few minutes).
Click on the Reset Password link in the email.
*If you do not receive the email, please check your spam folder.
⑤ Set a new password
Enter a strong password that meets the requirements and save it.
🔐 Password requirements example
- 8 characters or more
- Recommended: uppercase and lowercase letters, numbers, and symbols
- Avoid previously used passwords
Things to check after resetting your password
Below we have compiled a list of items that you should definitely check after resetting your XM account password. Due to privacy issues, partners should do this themselves. If you do not resolve this issue, you will not be able to access the contest program or the markets (precious metals, currency pairs, virtual currencies, energy, etc.).
① Check if you can log in again to the XM member page
Check that you can log in to your XM Member Page (My Page) with your new password.
If you receive a login error, check again for input errors (e.g., capitalization).
If you enter an incorrect password several times in a row, your access may be restricted.
② Log in to MT4/MT5 again
If your account password changes, you will need to log in again to MT4/MT5.
| Check items | Content |
|---|---|
| Can I log in to the trading platform? | Login ID (account number) + new password |
| Server Selection | Server name listed in the account opening email |
*Please note that if the server name is different, you will not be able to log in.
③ Check the operation of two-factor authentication (2FA) settings
If you’re using Google Authenticator, check to see if you can log in by entering your code.
Authentication will fail if the app’s time setting is incorrect (enable the “Automatic Time” setting).
If you’re planning on changing your smartphone, keep your backup codes.
4. Security review for safety
| Item | Recommended |
|---|---|
| Change email password | Using the same password is dangerous |
| Check your transaction history | Is there any unauthorized login? |
| Confirmation of registration information | Name, address, phone number, and identity verification document status |
⑤ Notes for users of automated trading (EA)
If you are using EA (automated trading) or VPS,
You will need to update your MT4/MT5 login information.
You will also need to log in again from the VPS.
⑥ Check your account status
XM will put your account into “dormant” status if it remains unused for a certain period of time.
| situation | Rule |
|---|---|
| More than 90 days have passed since the last transaction | To a dormant account |
| Leave it for a while after dormancy | There may be a fee |
After changing your password, you can log in once to have it updated to the latest version, so you can rest assured.
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