XM (XMTrading): Will XM’s MT4 indicators no longer work? Explains the latest version of how to install and download trading tools, and how to log in.

XM (XMTrading): Will XM’s MT4 indicators no longer work? We’ll explain how to log in, install and download trading tools, and view your account information, as well as the causes, solutions, and the latest version. MT4 is now a thing of the past, having been replaced by MT5.

XMtrading
Why is XM’s MT4 no longer available?
The main reasons why MT4 becomes unusable
What to do if XM MT4 becomes unusable
Points to note when using XM MT4
XM MT4 FAQ

XMtrading

Operating company	Tradexfin Limited Fintrade Limited
Head office location	Unit E, F28, Eden Plaza, Eden Island, Republic of Seychelles
Founding year	2009
Financial License	（FSA）SD010：Tradexfin Mauritius Financial Services Commission (FSC：)：Fintrade Limited Cyprus Securities and Exchange Commission (CySEC)：Trading Point of Financial Instruments Ltd
Language support	English、日本語、Malay、Thai
Platform	MetaTrader 4 (MT4)／MetaTrader 5 (MT5)
Service Countries	Over 190 countries
Number of users	Over 1 million accounts
Max Leverage	1000x
Eligible products	Forex、Metal、Stocks、Equity Indices / Index CFD、Energy CFD、Commodities、Cryptocurrency

XMTrading Open Account Free

Why is XM’s MT4 no longer available?

There are several possible reasons why MT4 (MetaTrader 4) may become unusable or unable to connect to XM. Solutions vary depending on the cause of the problem. The main reasons are summarized below. Support is also listed on the official website. Please visit the support page later to discuss the balance screen and indicators one by one.

1️⃣ Server connection issues

Incorrect server address, account number, or password.

MT4 requires a valid connection to the server (e.g., XMTrading-MT4 1).

XM server maintenance or outages.

Connection may be unavailable on weekends or during scheduled maintenance.

Unstable internet connection.

A connection error may occur if your Wi-Fi or internet connection is interrupted.

2️⃣ MT4 software malfunction

If the MT4 app or PC/smartphone software is outdated
If the configuration file (.ini file) is corrupted
If antivirus software or a firewall is blocking communication

3️⃣ Account and transaction restriction issues

Your account is inactive or frozen.

Your account may be restricted due to incomplete identity verification or withdrawal issues, preventing you from connecting to MT4.

Support for an account type or platform may be discontinued.

For example, if XM discontinues a specific older MT4 server or account type.

4️⃣ Credentials issues

Entering incorrect login information (account number, password)
Incorrect server selection (e.g., selecting the MT5 server instead of the MT4 server)

5️⃣ Incompatible OS or devices

An older MT4 version that doesn’t support the latest Windows or Mac operating systems
If your mobile MT4 app doesn’t support the latest operating systems

6️⃣ Other

Proxy settings or VPNs can affect your connection.
Your XM account may not have sufficient margin and you may not be able to update your position (a connection warning may be displayed in rare cases).

The main reasons why MT4 becomes unusable

The main reasons why MT4 may not work at XM can be broadly categorized into five categories. If you are unable to tap into real-time investments or trades for gold, currency pairs, cryptocurrencies, or other products, please refer to the following. Please click through each section for details. Please use the following information to troubleshoot the issue. System operation instructions are also available on the official website.

1️⃣ Server/Connection Issues

Incorrect server address, account number, or password entry
XM server maintenance or outages
Internet connection instability and the effects of proxies and VPNs

2️⃣ Software or device issues

Outdated MT4 software or app
Incompatible operating system or device (Windows, Mac, smartphone OS)
Damaged configuration file (.ini file)
Communication blocked by firewall or antivirus software

3️⃣ Account/Authentication Issues

Your account is frozen, disabled, or your identity verification is incomplete.
Support for your account type or old MT4 server has ended.
Incorrect login information (incorrect account number, password, or server selection).

4️⃣ Margin and trading limit issues

Trading restrictions and warnings due to insufficient margin
Restrictions due to bonus and campaign terms (rare)

5️⃣ External factors

Network environment (restricted network for work or school)
VPN or proxy connection issues affecting connection

What to do if XM MT4 becomes unusable

We have organized the steps to take if you are unable to use MT4 at XM in order of cause. By checking this, you can solve most connection problems.

1️⃣ Check your server and login information

Make sure you’ve entered the correct account number, password, and server name in MT4.
Check for incorrect server selection (e.g., selecting an MT5 server).
Check the official member page, not information provided by a friend or website.

2️⃣ Check your network environment

Reconnect to Wi-Fi or a wired connection.
Try connecting via a different network (such as a mobile network).
Check for network restrictions at school or work, or the effects of VPNs or proxies.

3️⃣ MT4 software/app updates

Update MT4 to the latest version.
If using the mobile app, update to the latest version via the App Store or Google Play.
If the configuration file is corrupted, reinstall and initialize MT4.

4️⃣ Check your firewall and security software

Check whether your antivirus software or Windows Firewall is blocking communication.
Add MT4 to the exceptions list if necessary.

5️⃣ Verify your account validity

Check your account status on the XM member page.
If your ID is not verified, trading restrictions may be applied.
If your account has been frozen or support for the old server has been discontinued, please contact support.

6️⃣ Contact XM Support

Explain the situation via chat, email, or phone.
Explain specifically that you are unable to connect to MT4 or log in.
If necessary, send screenshots of your account information and error messages.

Points to note when using XM MT4

We have summarized the points to keep in mind when using MT4 (MetaTrader 4) at XM. These are points that everyone, from beginners to advanced traders, should keep in mind to trade safely.

1️⃣ Attention to details when choosing an account and server

MT4 servers vary depending on your account type.
Choose the server that corresponds to your account, such as a Standard or Micro account.
You may not be able to connect to older or discontinued servers.
Make sure you enter the correct login information (account number and password).

2️⃣ Software/app version

We recommend using the latest version of MT4.
Older versions may cause instability and security risks.
Confirm that your operating system and device are supported for both the PC and mobile versions.

3️⃣ Network environment

A stable internet connection is required.
VPNs, proxies, and restricted networks may cause connection errors.
Make sure your connection is stable while trading.

4️⃣ Firewall Security

You have a firewall or security software that blocks MT4 traffic.
Add MT4 to the exceptions list if necessary.
Allow the software to download and update automatically.

5️⃣ Margin and trading risk

Although XM offers zero cutoff and margin management features, sudden market fluctuations can lead to large losses.
High leverage can pose a significant risk of loss even with small amounts of capital.
Set position management and stop-loss rules in advance.

6️⃣ Use of EA (automated trading)

MT4 allows automated trading using Expert Advisors (EAs).
When using EAs, be aware of server stability and slippage.
Running EAs outside of XM’s server operating hours can cause errors and losses.

7️⃣ Data backup

Regularly back up your chart settings, indicators, and EAs.
Make sure you can restore them in case of a PC crash or reinstallation.

8️⃣ Collaboration with XM Support

If you have any MT4 issues or connection problems, contact XM Support as soon as possible.
Attaching error messages and screenshots via chat, email, or phone will ensure a smooth response.

XM MT4 FAQ

We have compiled a list of frequently asked questions (FAQs) about XM’s MT4 (MetaTrader 4). We have compiled a list of common issues that beginners may encounter, such as connection, trading, and settings.

Q1. What is MT4?

MetaTrader 4 (MT4) is a globally used FX and CFD trading platform.

XM offers MT4 for trading FX, precious metals, energy, stock indices, and more.

Q2. Do I need an account to use MT4?

Yes, a real account is required.

You can use MT4 with a demo account, but some services, such as the referral program and bonuses, will not be available.

Q3. I can’t log in to MT4. What’s the problem?

Incorrect account number, password, or server name.

Server is undergoing maintenance.

Poor network connection (Wi-Fi, VPN, proxy).

Communication is blocked by a firewall or security software.

Q4. What if MT4 is running slowly or freezes?

Unstable internet connection.

Using an older version of MT4.

Many charts or EAs are running.

My PC or smartphone does not have sufficient specifications.

Q5. Can I use EAs (automated trading) with MT4?

Yes, EAs can be used with XM’s MT4.

Note: The app may not function properly depending on server uptime, slippage, and the operating status of your PC/server.

Q6. Can I save MT4 chart settings and indicators?

Yes, you can save and restore your settings using the template function or profile.

We recommend backing up your settings when reinstalling your PC or app.

Q7. Can I trade with MT4 on my smartphone?

Yes, there are MT4 apps for iOS and Android.

Your account information can be used with the PC version.

Q8. What should I do if I can’t trade with MT4?

Check your server and account information

Check your network environment (VPN/proxy)

Update to the latest version of MT4

Check your firewall and security software

Contact XM Support

Q9. What is the difference between MT4 and MT5?

MT4 has a long history and offers a wide selection of EAs and custom indicators.

MT5 has more features and supports stock CFDs and futures trading.

XM offers both, but you must choose one platform for each account.

Q10. Does XM offer support for MT4?

Yes, via chat, email, and phone.

Attaching error messages and screenshots will expedite our response.