XMTrading offers live chat, email, and phone support, and we will explain our business hours in this article. At XMTrading, if you have any problems or questions, you can resolve them through the support center. When contacting support for the first time, there are many things that people who contact support for the first time do not know, such as what types of inquiries are available, how to contact them, and what questions they should ask. This is an article about where to contact XM when you want to contact them.
XM inquiry method and response time
XMTrading basically has two options: “live chat” and “email,” but if there are special reasons, we can also respond by phone. Live chat is instant, email within 1 business day, phone may be delayed. Since the support center is located overseas, you may have a lot of concerns about deposits and withdrawals, but they will check carefully and give you answers. How to use it is explained below by displaying the screen details. Customer support is closed and does not operate on weekends and holidays. To protect your personal information, you may be asked for your name and date of birth.
| Inquiry method | reply | Business hours (Japan time) |
| chat | immediate | Weekdays 9:00-21:00 |
| Within 1 business day | 24hours | |
| phone | can take time | Advance application required |
If you need a quick reply, we recommend using live chat because it will respond immediately, but if you want to ask a question outside of business hours or do not need a quick reply, we recommend contacting us by email.
How to start live chat
For live chat, click “Live Chat” on the XM Trading homepage. If you are viewing on a smartphone, tap “Menu” in the upper left to display the menu list, then tap “Live Chat” at the bottom. Agree to XM’s privacy policy and click “Enter”. If you do not agree, please email us.
How to contact us by email
| How to contact us by email | support@xmtrading.com |
If you do not have a member page, send an email to the above email address.
If you can log in to the member page, it is recommended to use the “member page inquiry form” to select the “inquiry department” and the content of the email will be easily conveyed to the support desk.
When you press Support, the following form will appear, so enter the necessary information and send it.
How to contact us by phone
To contact XM’s support desk by phone, use “live chat” or “email” and enter the reason why you would like to receive a telephone response. Please keep in mind that callbacks from the support desk are no longer available, so please keep in mind that there is no guarantee that you will receive a response. If you ask for contact information, you will be given a phone number.
supported language
XM Trading supports 7 different languages. English, Japanese, Malay, Thai, Vietnamese, Korean and Russian.
Learn more about XM, its features and functions
For more information on XM, please see here. The official website has frequently asked questions for customers. Each category is fully explained, including risks, campaigns, margins, webinars, demo accounts, and CFD trading. Traders should be aware that there is usually a document review at the time of registration. If you have any questions, you can send a request to the official staff from within the content. The service can be performed on a computer or smartphone.
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