XM (XMTrading): Can I re-register or register a new account if I violate the terms of service and my account is frozen? How do I release a dormant account, what causes it, and what should I be careful of? Is there a possibility that a maintenance fee will be charged? We will explain the latest version in detail. We have also compiled an article on whether or not you can restart your account if it has been frozen.
- What is XM Account Freezing?
- Impact and disadvantages of account freezing
- How to unfreeze your XM account
- Measures to prevent account freezing
- Enter your registration information accurately
- Opening multiple accounts must be done in accordance with the terms and conditions.
- Use your bonuses correctly
- EA and automated trading must be used in accordance with the terms and conditions.
- Comply with laws and regulations
- Don’t leave it for long periods of time
- Follow the withdrawal and deposit rules
- Provide support promptly
- XM Account Freezing FAQ
- Q1: What is account freezing?
- Q2: What causes the account to be frozen?
- Q3: What will I be unable to do if my account is frozen?
- Q4: Can my account be unfrozen after it has been frozen?
- Q5: What happens to my bonuses and profits if my account is frozen?
- Q6: How can I avoid having my account frozen?
- Q7: What should I do if my account is frozen?
- Related
What is XM Account Freezing?
Account freezing directly affects trading and bonus usage at XM, so it is important to understand how it works. Account freezing refers to XM suspending a user’s account due to violations of terms and conditions or fraudulent activity. A frozen account will be unable to make deposits, withdrawals, trades, or use bonuses.
Main causes of account freezing
Hedging and scalping are allowed. It is recommended, so go ahead and make money while you do so. Details of prohibited activities are listed below. Please note that if you leave your account unused for 90 days, you will be charged a monthly maintenance fee. This applies both overseas and in Japan. Please check the details carefully from the homepage.
| cause | Specific examples |
|---|---|
| Fraudulent opening of multiple accounts | Creating multiple accounts under the same name without permission |
| False information/fraudulent use of identification | Using a false name, false address, or someone else’s ID |
| Bonus fraud | Excessive trading for bonus purposes or gambling-like trading |
| Fake EAs and market manipulation | Excessive arbitrage and use of prohibited EAs |
| Violation of laws and regulations | Money laundering, criminal proceeds, and violations of local regulations |
Impact of account freeze
If your account is frozen for violating the terms and conditions, you will be unable to log in to the server. There are other types, so we will explain them in a list. Members should review the Terms of Use. For reference, if your account is frozen or dormant (inactive for 90 days), you will be unable to use the service, which can cause problems before filing your tax return.
Trading Suspension
All new orders, settlement orders, and automated trading will be suspended.
Withdrawals are not permitted.
You may also be unable to withdraw your balance or profits.
Bonus Confiscated
Bonuses and profits earned from those bonuses may be lost.
Account Reactivation is Generally Unavailable
Frozen accounts generally cannot be reactivated.
Even if you open a new account, it may be frozen for the same reason.
Tips to avoid account freezing
The following points are important for the current program. Therefore, please read the following points carefully before investing to ensure you do not violate any prohibited items. If you want to make a large amount of money using the platform, please be careful. Please pay attention to safety.
- Enter your registration information accurately.
- Avoid high-leverage trading for bonus purposes and gambling-like trading.
- Only use EAs and automated trading that comply with the terms of service.
- Abide by domestic regulations and regional restrictions.
- Check XM’s FAQ and terms of service in advance.
Impact and disadvantages of account freezing
We will summarize the impact and disadvantages of an account being frozen at XM.
It is important for partners to understand how an account being frozen directly affects their trading and funds. Accounts are not usually frozen automatically. As long as you pay attention to the policies and terms of each account, you should be able to use the content freely. The accounts have good reviews and reputations, so you can rest assured.
Trading Suspension
- All new orders, settlement orders, and automated trading (EA) transactions will be suspended.
- Open positions may be liquidated.
- Possible increased risk of loss during sudden fluctuations.
No withdrawal possible
- You will not be able to withdraw your balance or profits.
- In the case of false information or fraudulent transactions, your withdrawal may be completely rejected.
Bonus confiscation
- Any bonuses you have held and any profits earned from those bonuses will be forfeited.
- For example, deposit bonuses and account opening bonuses will also be forfeited.
Confiscation of profits
- Profits earned through fraudulent activity or violation of terms of service may also be confiscated.
- This often occurs when excessive trading is conducted for the purpose of bonuses or when using fraudulent EAs.
Restrictions on opening new accounts
- If your account is frozen, you may not be able to open a new account under the same name.
- Unless the cause of the freeze is resolved, it will be difficult to restart your account.
Loss of credibility
- This could affect your trading history and reputation with XM.
- Any violation of the terms of service may result in future restrictions on your access to XM promotions and support.
How to unfreeze your XM account
We will explain how to unfreeze your account if it has been frozen at XM.
Freezing is a serious penalty, but it can be dealt with depending on the cause.
Check the cause of freezing
Your first priority should be to check the reason for the freeze by checking the email or account status sent by XM.
Examples: false information, incomplete ID, fraudulent bonus use, etc.
The response method will vary depending on the cause.
Resubmit your KYC documents
- If the issue is due to incomplete registration information or incomplete identification, please submit correct identification or proof of address.
- Examples:
- Passport/Driver’s License
- Utility Bill (for address verification)
- Once submitted, and verified by XM, your account may be reinstated.
Contacting Support
To unfreeze your account, you must contact XM Support.
Contact Us:
Chat Support
Email (support@xm.com)
Phone
Please specify your inquiry:
Account Number
Name
Confirm Reason for Freeze
Plan to Submit Required Documents
If the reason for the freeze is a violation of the terms of service
- If the cause of the freeze is fraudulent trading for bonus purposes or the use of prohibited EAs, it is often difficult to lift the freeze.
- As a general rule, the freeze will not be lifted, and the account, profits, and bonuses will be confiscated.
- In this case, opening a new account may also be restricted.
What to do if withdrawal is possible
- Even if your account is frozen, if the reason is incomplete information, you may be able to withdraw funds after submitting the correct documents.
- First, prioritize restoring your withdrawal privileges.
Measures to prevent account freezing
We will summarize the measures you can take to prevent your account from being frozen at XM.
Freezing can have major consequences, such as the suspension of trading and the confiscation of bonuses, so it is important to take measures in advance.
Enter your registration information accurately
- Ensure your name, address, date of birth, etc. match exactly with your official documents.
- Avoid false information, as this will be verified against your KYC (Know Your Customer) documents.
- Always update your information to the latest information.
Opening multiple accounts must be done in accordance with the terms and conditions.
- Creating multiple accounts for fraudulent purposes (such as obtaining bonuses) is prohibited.
- If you are creating additional accounts within the scope of official XM approval, please confirm this beforehand.
Use your bonuses correctly
- Avoid high-leverage and gambling trades solely for the sake of bonuses.
- Excessive leverage and short-term profit-making trades for profit-making purposes may violate the terms of service.
- Consider bonuses solely for margin support and risk management purposes.
EA and automated trading must be used in accordance with the terms and conditions.
- MT4/MT5 EAs are generally permitted.
- Avoid using prohibited EAs, modified EAs, or EAs used for excessive arbitrage.
- Check XM’s rules and support before use.
Comply with laws and regulations
- Check national and local regulations.
- Never engage in money laundering or use criminal funds.
Don’t leave it for long periods of time
- Dormant accounts and accounts that have not been used for a long time may be frozen.
- Regular logging in and small transactions can help prevent accounts from being treated as dormant.
Follow the withdrawal and deposit rules
- When withdrawing, follow the bonus and deposit rules.
- Understand that bonuses may be forfeited upon withdrawal.
Provide support promptly
- If you receive a freeze or an unfamiliar notification, contact support as soon as possible.
- You may be able to avoid your account being frozen by resolving the issue while it’s still minor.
XM Account Freezing FAQ
Here is a summary of frequently asked questions (FAQs) regarding XM’s account freezing.
Account freezing directly leads to trading suspension and bonus confiscation, so it is important to understand this in advance.
Q1: What is account freezing?
A: This refers to XM suspending your account due to a violation of terms and conditions or fraudulent activity.
If your account is frozen, you will no longer be able to deposit, withdraw, trade, or use bonuses.
Q2: What causes the account to be frozen?
A: The main causes are as follows:
Fraudulent opening of multiple accounts
False information or incomplete identification
Excessive trading for bonus purposes or gambling
Fraudulent EAs or market manipulation
Money laundering or legal violations
Leaving accounts unattended (dormant) for long periods of time
Q3: What will I be unable to do if my account is frozen?
A: You will no longer be able to perform the following actions:
New orders, settlement orders, and automated trading (EA)
Withdrawal of balances and profits
Bonus usage
Q4: Can my account be unfrozen after it has been frozen?
A: It depends on the reason.
Incomplete information or insufficient identity verification: Cancellation may be possible by submitting the correct documentation.
Violation of terms or fraudulent activity: Cancellation is generally not possible.
Q5: What happens to my bonuses and profits if my account is frozen?
Bonuses are likely to be lost.
Profits gained through fraud may also be confiscated.
Q6: How can I avoid having my account frozen?
A: The main countermeasures are as follows:
Enter your registration information accurately.
Create multiple accounts within the terms and conditions.
Avoid gambling transactions for bonus purposes.
Use EA only in accordance with the terms and conditions.
Comply with all applicable laws and local regulations.
Avoid leaving your account unused for long periods of time.
Follow withdrawal and deposit rules.
Q7: What should I do if my account is frozen?
Check the reason for the freeze in your XM notification.
Submit the necessary documents (identity verification, address verification, etc.)
Contact support to confirm the status of the freeze.
If the freeze was caused by a violation of terms of service, it is unlikely to be released.
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