We will introduce the causes and solutions for not being able to log in with XM MT4/MT5 and XM apps. If you don’t know at least your ID, password, and server name in XM, various inconveniences will occur in terms of operation. Since the main reasons why you cannot log in with XM are limited, we will explain how to deal with them one by one.
- XMtrading
- How to Log In to XM and Its Importance
- Reasons for being unable to log in to XM
- What to do if you can’t log in to the XM membership page
- What to do if you can’t log in to MT4/MT5
- Solutions for Error Messages
- Frequently Asked Questions (FAQ)
- Q1. I can’t log in to the XM member page. Even my account number doesn’t work.
- Q2. I can access the member page, but I can’t log in to MT4/MT5.
- Q3. It says “Invalid Account.” What should I do?
- Q4. My password is correct, but I get the message “Authentication failed.”
- Q5. I can’t log in on my smartphone, but I can on my PC.
- Q6. I can’t log in to an account I haven’t used in a long time.
- Q7. If I can’t log in, does that mean my funds have disappeared?
- When you can’t solve
XMtrading
| Operating company | Tradexfin Limited Fintrade Limited |
| Head office location | Unit E, F28, Eden Plaza, Eden Island, Republic of Seychelles |
| Founding year | 2009 |
| Financial License | （FSA）SD010：Tradexfin Mauritius Financial Services Commission (FSC：)：Fintrade Limited Cyprus Securities and Exchange Commission (CySEC)：Trading Point of Financial Instruments Ltd |
| Language support | English、日本語、Malay、Thai |
| Platform | MetaTrader 4 (MT4)／MetaTrader 5 (MT5) |
| Service Countries | Over 190 countries |
| Number of users | Over 1 million accounts |
| Max Leverage | 1000x |
| Eligible products | Forex、Metal、Stocks、Equity Indices / Index CFD、Energy CFD、Commodities、Cryptocurrency |
How to Log In to XM and Its Importance
This article explains how to log in to XM and why it’s important. For beginners, please refer to the homepage for information on spreads, campaigns, cryptocurrencies, platform terms, and how to use the content. If the official app is not up to date, please reinstall it.
① Log in to the XM Membership Page (Required)
👉 For account management, deposits, withdrawals, and settings
Login Procedure
Access the XM official website
Click “Member Login”
Enter the following:
Registered email address
Password
Login complete
What you can do on the Membership Page
Open an account/Create additional accounts
Deposit/Withdrawal
Change leverage
Manage bonuses
Change personal information/password
📌 Trading is not available (for management purposes only)）
② Log in to MT4/MT5 (for trading only)
👉 Log in to actually trade
Required Information (sent via email when opening an account)
MT4/MT5 ID (account number)
Password
Server name
Login Procedure (PC)
Launch MT4/MT5
“File” → “Log in to trading account”
Enter your account number, password, and server
Login complete
📌 The communication status in the lower right corner
「接続済み」＋通信量表示ありなら成功
The Importance of Logging In to XM
① Secure Fund Management
Prevent Unauthorized Logins
Protect Withdrawals and Setting Changes
② Don’t Miss a Trading Opportunity
Cannot Log In to MT4/MT5 = Unable to Trade
Critical During Indicator and Sudden Fluctuations
③ Directly Affects Bonus and Account Management
Unable to Log In
Deposits Unavailable
Withdrawal Requests Unavailable
Leverage Unavailable
Reasons for being unable to log in to XM
The main reasons for being unable to log in to XM are actually quite consistent.
The causes vary depending on where you are attempting to log in (membership page/MT4/MT5), so we will explain them separately. If you are experiencing an error when placing an order on an Android or iPhone device, please check the error summary for market products and rates. Currently, you can find the cause by simply looking at one of the data.
① Reasons why you can’t log in to the XM Member Page
(Deposit/Withdrawal/Account Management Login)
Common Causes
Incorrect email address
Different email address from the one used when registering
Full-width characters/extra spaces
Incorrect password
Case sensitivity
Spaces added when copying and pasting
Attempting to log in using an account number
Member Page:
❌ Account Number
⭕ Email Address
Forgotten password change
Solution
👉 Resetting your password via the “Forgot your password?” option on the member login screen will almost always resolve the issue.
② Reasons for being unable to log in to MT4/MT5
(For actual trading)
Common causes (very important)
Incorrect server selection (most common)
Example:
XMTrading-Real 〇
XMTrading-Demo ×
The server name in the email must match exactly
Mistaking demo and real accounts
Cannot log in to the real server with a demo ID
And vice versa
Mistake in login ID
MT4/MT5:
❌ Email address
⭕ Account number (numeric)
Wrong password type
“Member page” and
“MT4/MT5” are separate
Full-width input/IME enabled
Numbers and letters are full-width
XM’s Restrictions and Special Cases
Account frozen due to prolonged inactivity
Zero balance and inactivity for over 90 days, etc.
Terms of Use violation/incomplete identity verification
Documents not submitted
Incomplete information
Temporary server outage on XM’s side
Rare but possible
Retry logging in after a while
④ Smartphone app-specific causes
Selecting a different company’s XM server for the app
Autofill malfunction
App not updated
👉 We recommend logging out and logging back in.
⑤ First Checklist (Important)
✅ Where do I log in? (Member page or MT4/MT5)
✅ Is my ID correct? (Email or account number)
✅ Is the server correct?
✅ Is full-width input enabled?
✅ Is the demo/real account correct?
What to do if you can’t log in to the XM membership page
If you can’t log in to the XM membership page, we’ve compiled a clear summary of what to do, broken down by cause and step-by-step instructions. If you’re receiving warnings or errors and can’t use the features properly, please see below. If you don’t fully understand the issue, you won’t be able to use it.
Solution 1: Reset your password (highest priority)
This is the most reliable and easiest method.
Procedure
XM Official Website → “Member Login”
Click “Forgot your password?”
Enter your registered email address
Set a new password using the link in the email you received
Log in again
📌 This will only change your password for the member page.
Solution 2: Check your registered email address
You use multiple email addresses
You registered with an old address
👉 Find the account opening completion email and
confirm which address you used to register.
Solution 3: Isolate Browser/Device Issues
This is a surprisingly common cause.
Clear your cache and cookies
Log in in incognito mode
Try a different browser (Chrome / Edge / Safari)
Try on a smartphone or PC
Solution 4: Check your account status
Causes of login issues
Incomplete or incomplete KYC (identity verification)
Restrictions due to terms of service violations
Dormant or frozen accounts due to prolonged inactivity
👉 These are often issues that cannot be resolved on your own.
Solution 5: Contact XM Japanese Support (last resort)
This is the most reliable solution if you can’t resolve the issue yourself.
Include this information when contacting us for quicker response.
Registered email address
Unable to log in
Error message displayed
Device used (PC/smartphone)
※Japanese support available, so you can rest assured.
What to do if you can’t log in to MT4/MT5
If you can’t log in to MT4/MT5, we’ve compiled a list of solutions, categorized by cause and order of check. Checking the steps in order from top to bottom will resolve most cases.
① The Most Important Point to Check First
90% of MT4/MT5 login issues are caused by this.
Checklist
✅ Is your login ID your account number (numeric)?
✅ Have you entered your email address from your membership page?
✅ Are you using your MT4/MT5 password?
✅ Are the server names exactly the same?
✅ Have you chosen the correct demo/real account?
👉 The most common issue is incorrect server selection.
② Select the correct server name.
How to check the correct server name
Log in to the XM Membership Page
“Account” → Open the details of the target account
Check the server name
Select the same server for MT4/MT5
Example:
XMTrading-Real: Yes
XMTrading-Demo: No
Note: There are multiple servers with similar names.
② Select the correct server name.
How to check the correct server name
Log in to the XM Membership Page
“Account” → Open the details of the target account
Check the server name
Select the same server for MT4/MT5
Example:
XMTrading-Real: Yes
XMTrading-Demo: No
Note: There are multiple servers with similar names.
④ Suspect full-width input/IME
Numbers and letters are full-width
Japanese input is still enabled
👉 Before entering text,
Try to turn off IME/half-width alphanumeric characters
Smartphone app-specific solutions
Update the app to the latest version
Log out and log back in
Manually select a server
Turn off autofill
Solutions for Error Messages
This article lists solutions for error messages displayed in MT4/MT5, focusing on the most commonly encountered errors by XM users.。
① “Invalid Account”
Cause
Incorrect account number
Incorrect server selection
Demo/real account confusion
Solution
Make sure the account number is numeric only
Confirm the correct server name on the member page
Select “Demo” for a demo account or “Real” for a real account
② “Authorization failed”
Cause
Incorrect password
Full-width input/copy-paste error
Using a member page password
Solution
Turn off IME (half-width alphanumeric characters)
Reset your MT4/MT5 password
Re-enter manually
“Line outage/Connection failed (No connection)”
Cause
Poor internet connection
Temporary XM server outage
VPN/security software impact
Solution
Switch between Wi-Fi and mobile data
Turn off the VPN
Reconnect after a few minutes or so
“Account does not exist.”
Cause
Incorrect account number
Account already deleted or deactivated
Solution
Recheck your account number on the member page
If it doesn’t work, add a new account
⑤ “Trading Account Invalid”
Cause
Account frozen due to prolonged inactivity
Terms of Use violation
Demo account expired
Solution
Check your account status on the member page
If frozen, create a new account
Contact XM Support for any questions
⑥ “Server is busy”
Cause
At the time of indicator release
Immediately after market opening
Server congestion
Solution
Wait a few minutes and reconnect
Close and restart the chart
“Trading is disabled.”
Cause
Market holiday
Stocks outside trading hours
Account login incomplete
Solution
Check trading hours
Check the bottom right corner to see if it says “Connected”
Frequently Asked Questions (FAQ)
Below are frequently asked questions (FAQs) regarding XM login and MT4/MT5 issues, organized in order of most common beginner problems.
Q1. I can’t log in to the XM member page. Even my account number doesn’t work.
A. You can’t log in to the member page with your account number.
👉 You need your registered email address and member page password.
Q2. I can access the member page, but I can’t log in to MT4/MT5.
A. This is a very common issue.
The main causes are one of the following:
Incorrect server name selection
Using the member page password instead of the MT4/MT5 password
Confusing demo and real accounts
👉 Double-check your account number, server name, and MT4/MT5 password on the member page.
Q3. It says “Invalid Account.” What should I do?
A. Please check the following.
Is the account number correct (numeric characters only)?
Is the server name an exact match?
Is a demo account and you haven’t selected a real server?
👉 This is most often caused by a different server.
Q4. My password is correct, but I get the message “Authentication failed.”
A. Please try the following:
Turn off IME (half-width alphanumeric characters)
Enter manually instead of copying and pasting.
Reset your MT4/MT5 password.
*This is separate from your member page password.
Q5. I can’t log in on my smartphone, but I can on my PC.
A.
The app is not the latest version.
The server is automatically selected.
Auto-fill is malfunctioning.
👉
1️⃣ Update the app.
2️⃣ Log out once.
3️⃣ Manually select the server.
Please try these steps.
Q6. I can’t log in to an account I haven’t used in a long time.
A.
If your account is left with a zero balance for more than 90 days, it may be frozen.
Demo accounts may have expired.
👉 Check your account status on the member page, and if it’s not working, the quickest way is to create a new account.
Q7. If I can’t log in, does that mean my funds have disappeared?
A. No.
You may not be able to log in, but your funds will not disappear.
👉 If you access the member page,
you can always check your funds.
When you can’t solve
If you cannot resolve the issue, please contact the XMTrading support center. Multiple problems are likely to occur, such as account passwords, server downloads, and installation. If an “invalid account” message is displayed due to how to log in to a demo account, MT login, password, or even communication, the support center will tell you the solution.
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