We will explain how to contact Exness support (chat, email), response times, business hours, etc. You may have many questions when trading with Exness. The main ways to contact Exness are “live chat,” “email,” and “phone.” Please choose your preferred method and contact our support center.
- Exness Basic Information
- Exness Support Overview
- Things to Keep in Mind When Using Exness Support
- ✅ 1. Understand Japanese support hours and coverage
- ✅ 2. Prepare the necessary information before contacting us
- ⚠ 3. Response and Resolution Times Vary
- ⚠ 4. Be Careful When Responding to Unofficial Channels
- ⚠ 5. Inconsistent Support Quality
- ⚠ 6. In the Event of Withdrawals or Issues, Organize Information in addition to Contacting Support
- Exness Support Contact List
- Frequently Asked Questions (FAQ)
Exness Basic Information
| Company Name | Exness Group (based in Cyprus and other countries) |
| Year of establishment | 2008 |
| Eligible products | CFDs (contracts for difference) for FX (foreign exchange), precious metals, energy, stock indexes, stocks, cryptocurrencies, etc. |
| Supported tools | MetaTrader 4 / MetaTrader 5 (MT4/MT5), Web Terminal, Exness App, etc. |
| Regulations and Licenses | FCA (Financial Conduct Authority) CySEC (Cyprus Securities and Exchange Commission) FSA (Seychelles Financial Services Authority) FSCA (South Africa) / CBCS (Curaçao) |
| Fund management/protection | Customer funds are managed separately from the operating company’s funds |
| Leverage | 2000 times |
| Account Type | Standard Standard Cent Pro Raw Spread Zero |
| Spread | 0.2〜0.4 pips |
| Deposits and Withdrawals | Credit cards, domestic/international remittances, various electronic wallets, cryptocurrencies |
Exness Support Overview
Here’s a clear overview of Exness’s support and customer service. 👇
📞 1. Basic Support Overview
Exness customer support is available in multiple languages for traders worldwide.
There are three main ways to contact us:
Live Chat
Email (Support Ticket)
Phone Support
You can also use the Help Center and FAQs.
💬 2. Supported Languages and Business Hours
🌐 Multilingual Support
Exness supports over 14 languages, including English, Chinese, Thai, Vietnamese, Arabic, and Hindi.
Support is also available in other popular languages, including French, Spanish, Portuguese, Korean, and Japanese.
⏰ Business Hours
24-Hour Support (English, Chinese, Thai, and other major languages): Inquiries are accepted most hours Monday through Friday.
Japanese support hours may be limited depending on the language. Some sources suggest that live chat and phone support are primarily available during the daytime on weekdays (e.g., 8:00 AM to 12:00 AM Japan time).
💡 3. Contact Methods and Features
📍 Live Chat
Accessible via website or app (often immediate responses)
You can ask questions in real time, which leads to immediate resolution.
📩 Email (Support Ticket)
Suitable for individual questions or detailed issues.
Response times are typically within 24 hours.
You can submit a ticket directly from your Personal Area (membership page).
📞 Phone Support
You can speak directly to an operator, making it convenient for emergencies.
Multilingual numbers available (including international numbers).
🧠 Help Center / FAQ
A wealth of information is available for self-help, including information on the trading platform, account management, deposits and withdrawals, and identity verification.
🧾 4. Japanese Support
Multiple sources have confirmed that live chat, email, and phone support are available in Japanese.
Japanese support is primarily available on weekdays and during limited business hours. Support may be switched to other languages, such as English, late at night and on weekends.
If you are using Japanese, having your account number and inquiry details ready in advance will ensure a smooth response.
📌 5. Actual Support Reputation (Trends)
Some users praise the prompt and courteous service.
On the other hand, some users experience slow responses or insufficient support depending on the time of day and language of their inquiry (some say this is a common issue with overseas FX). *This is a general review trend.
Things to Keep in Mind When Using Exness Support
We’ve compiled a list of important points to keep in mind when using Exness customer support, based on official information and actual user experiences. 👇
✅ 1. Understand Japanese support hours and coverage
✔ Japanese support is available, but
Live chat is limited to weekdays and certain hours (e.g., 8:00 AM to midnight Japan time).
Japanese support may not be available on weekends or late at night (in which case, please use English support).
📌 Checking support hours before contacting us
This will reduce wait times and improve the accuracy of responses.
✅ 2. Prepare the necessary information before contacting us
When using support, having the following information ready will ensure a smooth response:
📌 Required information
Account number
Details of the issue you’re experiencing
Screenshots (e.g., error messages)
📌 Nice-to-haves
Trading history (e.g., date and time, ticket number)
Explanation of reproduction steps and operation procedures
*Screenshots can be attached, especially during live chat, to avoid misunderstandings.
⚠ 3. Response and Resolution Times Vary
Live chat responses are generally relatively immediate, but complex issues may take longer to resolve.
Email (ticket) responses are generally within 24 hours, but responses may be delayed depending on the situation.
📌 Live chat is generally prioritized for urgent inquiries,
but on weekends and outside of business hours, you may need to wait via email.
⚠ 4. Be Careful When Responding to Unofficial Channels
Support staff or individuals claiming to be from Exness may contact you directly via email, social media, or text message. However, never respond to the following requests:
✔ Disclosure of passwords or security PINs
✔ Requests for personal information or fund transfers
✔ Requests for additional payments or tax liability prior to withdrawal
Exness officials never request personal information or passwords via email. Ignore any suspicious communications and contact them directly through official channels (live chat/email).
⚠ 5. Inconsistent Support Quality
User experience reviews include:
Slow/long response times
Vague/unresolved responses
Some reports of prolonged issues and inquiries
🔎 If this happens:
✔ Clarify the problem and resubmit your inquiry
✔ Record and track the ticket number
✔ Escalate serious issues to the official compliance department or regulatory agency (separate action required)
⚠ 6. In the Event of Withdrawals or Issues, Organize Information in addition to Contacting Support
If you experience withdrawal issues or technical problems, in addition to contacting support, you should also prepare the following:
✔ Screenshots of withdrawals
✔ Deposit and withdrawal history
✔ Transaction history
✔ Date and time of the issue and steps taken
This will help support identify the cause.
Exness Support Contact List
Below is a list of official Exness support contact details. Please note that support methods and response times may vary depending on your country, language, and account status.
📧 Email Inquiries
You can send general inquiries and account-related questions by email.
support@exness.com – General Support (Trading, Account, and Troubleshooting)
(Unofficial information suggests that there are separate addresses for each department, but the official address is listed above.)
💬 Live Chat
Available on the website or in the Personal Area/Support Hub after logging in.
Available 24/7 (with language support) for real-time chat.
📞 Phone Support
The phone number displayed on the Exness official website is based on your country of residence (displayed in the Support section of your Personal Area).
However, here are some commonly reported numbers:
+357 25 030 959 (Cyprus: International Support Number)
+44 20 8089 7893 (Sometimes referred to as the UK country code) (Unofficial information available)
*Numbers may vary by country and language, so it’s best to check your Personal Area after logging in.
🧑💻 Support Ticket (Personal Area)
Log in to Exness
Go to the “Support Hub” in your Personal Area
Create and submit a ticket
→ We usually respond within 24 hours.
📌 Social Media and Other Official Channels (For Information)
Exness’ official social media accounts can also provide information and support inquiries, but official support is generally provided via email, chat, and phone:
Facebook: facebook.com/exness/
Twitter: twitter.com/exness
LinkedIn: linkedin.com/company/exness/
YouTube: Official channel available (including support videos)
Frequently Asked Questions (FAQ)
Below is an easy-to-understand summary of Exness’s frequently asked questions (FAQs), focusing on the most frequently asked questions from users.
Q. Is opening an account free?
A. Yes, there is no charge for opening and maintaining an account.
Q. What do I need to open an account?
A. You will need an email address (or phone number) and identification (ID and address verification).
Q. Can I have multiple accounts?
A. Yes, you can create multiple trading accounts within the same account.
Q. What account types are available?
A. The main types are as follows:
Standard Account
Standard Cent Account
Raw Spread Account
Zero Account
Pro Account
Q. Can I change my account type later?
A. While it is not possible to change the type of an existing account, you can effectively switch by creating a new account.
Q. Are there any fees for deposits and withdrawals?
A. Exness generally does not charge any fees (though fees may be charged by the payment processor).
Q. How long does it take for a withdrawal to be reflected?
A. In most cases, it is reflected instantly or within a few hours, and at the latest, it is usually within 24 hours (depending on the method).
Q. Can I withdraw funds using a method other than the one used for depositing?
A. To prevent money laundering, withdrawals must be made using the same method as the deposit.
Q. What is the maximum leverage?
A. If certain conditions are met, you can use up to an unlimited leverage (effectively 2.1 billion times).
Q. What is the stop-loss level?
A. The stop-loss level is 0%, and the margin call is 60%.
Q. Is identity verification required?
A. Yes. If identity verification is not completed, restrictions will be placed on deposits, withdrawals, and trading.
Q. How long does identity verification take?
A. It is usually completed within a few minutes to 24 hours.
Q. Can I use MT4 and MT5?
A. Yes. It is compatible with both PC and smartphone.
Q. Can I trade using just my smartphone?
A. Yes, you can. You can trade using the official app or the MT4/MT5 app.
Q. Is Exness a safe broker?
A. We hold multiple international financial licenses and customer funds are segregated.
Q. Is Japanese support available?
A. Yes, we offer live chat and email support in Japanese.
コメント