If you no longer need to use your account with the overseas forex company Exness, is it possible to delete it? This article explains how to close your account, what steps you need to take, and how to archive or delete your trading account.
- Exness Basic Information
- Exness Overview and Features
- Account Closure Method
- How to Delete Your Account
- How to Archive (Freeze) Your Trading Account
- How to Reactivate an Archived Trading Account?
- Archive Account Fees
- Important Points Before Closing Your Account
- Can I re-register after deleting my account?
- FAQ
Exness Basic Information
| Company Name | Exness Group (based in Cyprus and other countries) |
| Year of establishment | 2008 |
| Eligible products | CFDs (contracts for difference) for FX (foreign exchange), precious metals, energy, stock indexes, stocks, cryptocurrencies, etc. |
| Supported tools | MetaTrader 4 / MetaTrader 5 (MT4/MT5), Web Terminal, Exness App, etc. |
| Regulations and Licenses | FCA (Financial Conduct Authority) CySEC (Cyprus Securities and Exchange Commission) FSA (Seychelles Financial Services Authority) FSCA (South Africa) / CBCS (Curaçao) |
| Fund management/protection | Customer funds are managed separately from the operating company’s funds |
| Leverage | 2000 times |
| Account Type | Standard Standard Cent Pro Raw Spread Zero |
| Spread | 0.2〜0.4 pips |
| Deposits and Withdrawals | Credit cards, domestic/international remittances, various electronic wallets, cryptocurrencies |
Exness Overview and Features
Exness is a globally operating online FX and CFD broker, providing a platform for individuals and corporations to trade financial instruments such as foreign exchange (FX), stock indices, metals, and cryptocurrencies. Below is an overview and summary of its main features.
Basic Overview
Established: 2008
Headquarters: Cyprus (primary operations are internationally distributed)
Regulations and Licenses: Holds multiple financial licenses depending on the region, including those from the Cyprus Securities and Exchange Commission (CySEC) and the Seychelles Financial Services Authority (FSA).
Tradable Products: FX currency pairs, precious metals (gold and silver), stock indices, energy (crude oil), cryptocurrency CFDs, etc.
Platform: MetaTrader 4 (MT4), MetaTrader 5 (MT5), proprietary web platform
Features
2-1. Trading Environment
Low Spreads and High Leverage
Spreads vary depending on the account type, with extremely narrow spreads offered in Zero Accounts. Leverage is unlimited up to a maximum (restrictions apply depending on the regulated region).
High-Speed Order Execution
Utilizing the ECN system, orders are executed quickly with minimal slippage.
2-2. Diversity of Account Types
Standard Account: Beginner-friendly, no commission, variable spreads
Professional Account: Low spreads, commissions apply, more professional-oriented
Zero Account: Nearly zero spreads, commissions apply
Low Spread Account: Offers low spreads with reduced commissions
2-3. Convenience of Deposits and Withdrawals
Supports bank transfers, credit cards, and e-wallets (Skrill, Neteller, etc.)
Withdrawal procedures are relatively fast, sometimes processed within 24 hours
2-4. Security
Customer funds are segregated (managed separately from company assets)
Trading information is protected with robust encryption technology
2-5. Education and Support
Webinars, guides, and video materials are provided for beginner traders
Multilingual support available (Japanese available)
Advantages and Disadvantages
Advantages
Trading is possible with low spreads and high leverage.
Multiple account types allow you to choose a trading style that suits you.
Japanese language support is available.
Disadvantages
High leverage also carries the risk of significant losses.
Leverage restrictions may exist in countries with strict regulations.
CFD and cryptocurrency trading involve significant price fluctuations.
Account Closure Method
Closing your Exness account (trading account) is simple, but there are some points to note, so we will explain them step by step.
Preparation Before Account Closure
Checking Open Positions
Before closing your account, you must close all positions. You cannot close your account if you have open positions.
Checking Balance and Withdrawal
If you have a balance, you must withdraw it first. Closing your account while there is a balance may prevent you from withdrawing funds.
Account Closure Procedure (Web or Mobile)
Log in to the Exness official website
Log in to your My Page.
Access the Account List Page
Select the account you wish to close from menus such as “My Account” or “Trading Account Management.”
Select Account Management Options
Links such as “Close Account” and “Archive” are available.
Confirmation Screen Approval
Clicking “Close Account” will bring up a confirmation screen. Review the details and approve.
Completion Notification Confirmation
If the account is closed successfully, “Your account has been closed” will be displayed.
3. Important Notes
Once closed, an account cannot be recovered.
Closed accounts cannot be restored. If necessary, you will need to create a new account.
Always check for any outstanding withdrawals.
If there is a balance, withdraw it first.
Demo accounts can also be closed in the same way.
Closing a demo account is completed simply by logging in and selecting “Delete Demo Account.”
How to Delete Your Account
Deleting your Exness account (closing your entire My Page) is slightly different from simply closing an account. Closing an account doesn’t completely delete the account itself; you’ll need to contact support if you want to delete it permanently. The steps are outlined below.
Preparation Before Deletion
Close all trading accounts.
Close all open positions.
Withdraw all balances if any.
Check for any outstanding bonuses or promotions.
Account deletion may not be possible if you have a bonus balance.
Account Deletion Procedure
Contact Exness Support
After logging in, contact support via the chat function on your My Page or by email.
Example: “I would like to completely delete my Exness account.”
Submission of Identity Verification Documents
For security reasons, you may be asked to submit identity verification documents (ID, passport, proof of address, etc.).
Reply to the confirmation email from support.
You will receive an email confirming your intention to delete your account and a final confirmation.
Account Deletion Complete
After the procedure is complete, your account will be completely closed.
You will not be able to log in with the same email address thereafter.
Important Notes
Deletion is irreversible.
After account deletion, your trading history and other data cannot be recovered.
Deletion is not possible if you have an account balance, open positions, or outstanding withdrawals.
You may be required to submit identity verification documents.
Unlike archiving, all data will be deleted.
How to Archive (Freeze) Your Trading Account
Archiving (freezing) your trading account with Exness is used when you want to stop trading and save your data without completely deleting the account. The process is simple and can be done from your My Page. The steps are outlined below:
Check Before Archiving
Are there any open positions?
All positions must be closed.
Account Balance
It is safest to withdraw your balance before archiving.
Bonuses and Campaigns
If you have any remaining bonuses or campaigns, you may not be able to archive your account.
Archiving Procedure (Web/Mobile)
Log in to Exness
Access My Page.
Open the Account List page
Select the account you want to archive.
Select Account Management Options
Click the “Archive Account” or “Freeze” button.
Confirmation Screen
Confirm the details and press “Confirm” to archive your account.
Completion Notification Confirmation
If “Account has been archived” is displayed, the process is complete.
Status after archiving
Trading unavailable: You cannot place new orders or execute trades.
Data saved: Past trading history and account information can be viewed on your My Page.
Reopenable: If necessary, you may be able to reopen your archived account by contacting support.
How to Reactivate an Archived Trading Account?
Reactivating an archived (frozen) trading account with Exness generally requires support. Since users cannot unfreeze their accounts themselves, the procedure is as follows:
Prerequisites for Reactivation
The archived account must have no open positions.
All positions must have been closed before the account was frozen.
The account balance must be zero.
If there is a balance, withdraw the funds or contact support.
The identity verification information must be up-to-date.
If your identity verification documents or contact information are outdated, you will need to update them.
Reactivation Procedure
Contact Exness Support.
Contact them via the chat function in your My Page or by email.
Example: State, “I would like to reactivate my archived account.”
Identity Verification and Confirmation
Support will send you confirmations and instructions regarding account reactivation.
Account Reactivation Approval
Once support reactivates the account, it will become tradable on your My Page.
Important Notes
Immediate resumption may not be possible.
Depending on the reason for freezing and the account status, resumption may take some time.
The leverage and spread of archived accounts will retain their original settings.
However, they can be reset if necessary.
Data will be retained.
Past trading history and account information will remain available.
Archive Account Fees
Regarding fees for archived (frozen) trading accounts at Exness, the basic principle is that “unlike regular trading accounts, no trading fees or swap fees are incurred.” This is explained in detail below.
🧾 Archive Account Fees = Basically None
❗️Key Point
An archived (frozen) account is completely inaccessible for trading.
→ Because trading is not possible, no trading-related fees (spreads, fees, swaps, etc.) are incurred.
📌 Examples of Fees That Are Not Incurred
Fee Type: Incurred Spread (Trading Cost) ❌ Not Incurred Trading Fees (e.g., Zero Account Fees) ❌ Not Incurred Swaps (Interest Rate Adjustments) ❌ Not Incurred Account Maintenance Fees ❌ Not Incurred
- Because the account is completely archived, no trading-related costs are incurred.
🪙 Important Notes and Exceptions
⚠️ Costs related to balances and positions before account archiving
If there were open positions or a balance remaining before archiving,
Normal fees and swaps will be incurred at the time of settlement/withdrawal before the archiving process.
→ This is not relevant after archiving.
Important Points Before Closing Your Account
Before closing your trading account with Exness, it’s crucial to understand the important points to avoid problems. Here’s a step-by-step guide:
Check for Open Positions
You cannot close your account if you have open positions.
Be sure to close all positions before closing your account.
Withdraw Your Account Balance
If you close your account while there is a balance, you may not be able to withdraw your funds.
You must withdraw your entire balance before closing your account.
Bonus and Campaign Balances
If you have bonus or campaign balances in your account, you may not be able to close it.
Since bonuses cannot be withdrawn unless certain conditions are met, it’s important to check them beforehand.
Check Your Tax and Transaction History
Upon closing your account, you may lose access to your transaction history and deposit/withdrawal history.
If you need this information for tax filing or record-keeping, save it as a PDF or screenshot.
Difference between Account Deletion and Archiving
Account Closure: The account becomes unusable, but the account itself remains.
Archiving: Trading is suspended, but the transaction history is retained. Archiving is recommended if you may resume trading in the future.
Identity Verification and Support Confirmation
To avoid any questions or problems regarding your balance, it is safer to contact support before closing your account.
Can I re-register after deleting my account?
This explains how to re-register with Exness after deleting your account.
Basic Rules
You can re-register even after deleting your account.
However, you may not be able to use the same email address immediately.
Due to support regulations and security reasons, there may be restrictions for a certain period.
Points to Note When Re-registering
You will need to resubmit your personal information.
You will need to resubmit identity verification documents such as your passport or ID.
Check if you can use the same email address and phone number.
If you cannot reuse them, you will need to register with a different email address or phone number.
Previous account information and history will not be carried over.
Transaction history, account information, bonus history, etc. of the deleted account will be completely erased.
Bonus and Campaign Restrictions
You may not be able to reuse bonuses or campaigns you have received in the past.
Recommended Method
If you think you might use it again in the future, it is safer to archive your account rather than delete it.
Your history will remain, and you can resume trading.
Less hassle than re-registering after deletion.
FAQ
You can also automatically see detailed information on frequently asked questions from the homepage. Refer to it if you encounter any difficulties with complicated operations or navigation. Live chat and email support are also available, so feel free to contact us with any questions. Reading the terms of service will give you peace of mind. In addition to the above, you can check real-time information on scalping trading, hedging, installation, business hours, and server operation.
Account Opening & Trading
Q1: What documents are required to open an account?
Valid identification (passport, driver’s license, etc.)
Proof of address (utility bill, bank statement, etc., issued within the last 3 months)
Q2: What types of accounts are available?
Standard Account (beginner-friendly, no fees)
Pro Account (low spreads, fees apply)
Zero Account (nearly zero spreads, fees apply)
Low Spread Account (lower fees, low spreads)
Q3: Can I create a demo account?
Yes. You can practice in the same environment as a real account. Multiple accounts can also be created.
Deposits & Withdrawals
Q4: What are the deposit and withdrawal methods?
Bank transfer, credit card, e-wallet (Skrill, Neteller, etc.)
Withdrawals may be processed within 24 hours.
Q5: Are there any fees?
No fees during account archiving
Fees may apply depending on the deposit/withdrawal method.
Account Management & Account Related
Q6: Can I create additional accounts? Yes, you can create multiple accounts from your My Page.
Q7: How do I close (cancel) my account?
Close all open positions.
Withdraw your balance.
Proceed from “Close Account” on your My Page.
Q8: Can I archive (freeze) my account?
Yes, you can freeze your account to retain your trading history.
Contact support to reactivate it.
Q9: What happens if I delete my account?
Your account, history, and bonuses will all be deleted.
You can re-register with the same email address, but resubmission is required.
Archiving is recommended if you may trade in the future.
Security and Safety
Q10: Are my funds safe?
Customer funds are segregated from company assets.
Protected with advanced encryption technology.
Regulatory licenses are in place (CySEC, FSA, etc.).
Q11: What if I can’t log in?
Password reset or two-factor authentication verification.
Contact support for recovery.
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