Exness: How to contact Exness and Support Center FX Guide


We will explain how to contact Exness support (chat, email), response times, business hours, etc. You may have many questions when trading with Exness. The main ways to contact Exness are “live chat,” “email,” and “phone.” Please choose your preferred method and contact our support center.

Inquiry method

There are three main types of inquiries provided by the operator. First, email and chat. You can send questions to the Exness support center in advance by email and wait for a message reply. Support inquiries can be made on basic matters such as withdrawal and deposit status, platform, fees, and campaign service contents. Also, after registering, check the FAQs. Exness is licensed by the Financial Services Agency, has a high maximum leverage, and is quite reliable in the industry. You can ask about metatrader, investments and risks smoothly in real time from the home page. Do it within the time below. There is also a FAQ. Please note that the center is not responsible for any investor losses associated with financial investments.

Inquiry methodUtilization timereply time
live chatWeekdays 8:00 – 0:00 at nightimmediate
Email24hourswithin 1 business day

phone inquiry

Exness also has a telephone inquiry method, but there are conditions. Exness has locations and bases around the world, making it one of the most comprehensive overseas FX companies, with telephone hotlines at each base. Before suddenly calling, first contact the support center via chat or email. Each base has a different phone number. Please inquire about Exness’s number and check the details. Generally, partner questions are answered by nearby bases. You can get an official answer during business hours.

languageLocal time:
English, Chinese, Thai24 Hour
IndonesianMonday 06:00 – Saturday 06:00
ArabicMonday 06:00 – Saturday 06:00
Saturday – Monday 19:00 – 03:00
Hindi and UrduMonday 06:00 – Saturday 06:00
Saturday – Monday 11:00 – 03:00
BengaliMonday 06:00 – Saturday 06:00
Saturday – Monday 11:00 – 03:00
VietnameseMonday~Saturday 06:00~00:00
JapanMonday~Friday 10:00~18:00
KoreanMonday~Friday 10:00~18:00
FrenchMonday 06:00 – Saturday 06:00
SpanishMonday 06:00 – Saturday 06:00
PortugueseMonday 06:00 – Saturday 06:00
RussiaMonday~Saturday 12:00~04:00

Contact page

Now, I would like to introduce you to the live chat and email contact pages. Please refer to the following. We receive everything for free, including bonuses, campaigns, margins, stop-loss cuts, CFDs, tools, premier programs, documents and site settings. Even if you are a new customer, you can usually make inquiries simply by clicking on the screen. Members please ask the staff directly.

The operating company will be closed on Saturdays and Sundays, and individual investors will generally be accepted during business hours on weekdays (Monday to Friday). In the case of holidays, it depends. Customers can rest assured that they can receive the service as many times as they like without any restrictions.

use live chat

You can contact Exness’ live chat support even if you do not have an Exness account. You can use it from the area after logging in or from the link below (official website). To inquire, you can chat online by clicking on the icon at the bottom right of the homepage. It can be done on a smartphone or a computer. There are cases where information such as account number and transaction environment will be required, so be prepared.

Home Page


You can’t chat with the operator right away, but a bot called a virtual assistant will automatically answer at first. Select what you want to inquire about from the category list. Selecting a question category will automatically display template answers. Select Forward to Live Support if the template answer did not resolve your issue. Only in this case will the operator take action.


Enter your email address to start live support and chat. If you comment the address in chat, it’s OK. Queue for live support. If it is crowded, please wait a while and try again. You may have to wait 10 to 20 minutes before being connected to an operator. When it’s your turn, you’ll be able to chat with the operator.

Inquiries by email

E-mail is the recommended contact method for important inquiries or when you have multiple questions. Since exness does not have an inquiry form, you will enter the necessary information in the body yourself. Please contact us at the email address below. If there is a lot of inquiries, it may take more than 24 hours, and it seems that the response time varies. Regarding the response time, let’s estimate the 24 hours listed on the official website as a basis.



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