We will introduce how to withdraw and cancel your account if you have been doing f trading for a long time with an easyMarkets FX account. If you have no plans to do it anymore, or even do not plan to do net trading, if you want to delete your account, we recommend canceling your membership. We will explain the procedures and conditions in that case.
easyMarkets Company Information
Below is a summary of easyMarkets’ key company information (overview of its operations as an overseas FX/CFD broker):
🏢 Basic Company Information
easyMarkets
Company Name: EFWorldwide Ltd., Easy Forex Trading Ltd., etc. (Multiple names for operating and group companies)
Established: 2001 (Founded)
Type: Private Company/Online Securities Broker (Financial Services)
Headquarters: Cyprus (Limassol), with multiple locations (Australia, Seychelles, British Virgin Islands, etc.)
Official Website: https://www.easy-markets.com/ (Japanese website available)
📊 Business Activities/Services
easyMarkets offers the following online trading services for individuals and businesses:
FX (Foreign Exchange)
CFDs (Contracts for Difference): Stock Indices, Commodities, Precious Metals, etc.
Stock and Cryptocurrency Trading (via CFDs)
Trading Platform:
Proprietary Web/Smartphone Platform
MetaTrader 4 (MT4) / MetaTrader 5 (MT5)
TradingView Integration Available
Features:
Fixed spreads, slippage control
DealCancellation (trade cancellation feature)
Unique risk management tools, including Freeze Rate (price lock feature)
📜 Regulations & Licensing
easyMarkets operates under financial licenses in multiple regions around the world.
Key Regulators:
Cyprus Securities and Exchange Commission (CySEC)
Australian Securities & Investments Commission (ASIC)
Seychelles Financial Services Authority (FSA)
British Virgin Islands Financial Services Commission (FSC)
South Africa Financial Sector Conduct Authority (FSCA)
Note: While previously registered in the UK and US, the company has withdrawn from these regions.
🌍 Global Expansion and Regions Covered
Services available in over 160 countries and regions (Japanese website and other multilingual support available)
Services not available in some countries and regions (e.g., the United States, Israel, and certain regions)
🤝 Other Marketing Features
Sponsorships: Sports sponsorships, including serving as the official online trading partner of Spanish soccer club Real Madrid C.F.
Awards: Recognized as “Broker of the Year” and other awards
💤 What is a Dormant Account?
Definition: An account that has been inactive for a certain period of time (usually 12 to 24 months) since the last login or transaction/deposit/withdrawal.
Purpose: To reduce management costs and prevent fraudulent use of accounts that have not been used for a long time.
⚡ easyMarkets Dormant Account Rules (General Information)
Dormancy Fees
When an account becomes dormant, a monthly dormancy fee may be deducted from the account balance.
The amount and duration vary depending on the account currency and terms of the contract, but it is typically around 5 to 10 USD per month.
The account will be automatically closed when the balance reaches zero.
Dormancy Determination Period
At easyMarkets, an account is often considered dormant after 12 months of inactivity.
Trading or logging in during this period will not mark the account as dormant.
How to Reactivate
You can undormant your account by logging in and trading or depositing funds.
In some cases, you may need to contact support to process the dormancy fee and confirm account reactivation.
Notification
You will usually receive a notification via email or on the platform before your account becomes dormant.
⚠️ Important Notice
Since dormancy fees are deducted directly from your account balance, if your balance is low, it may be reduced to zero and your account may be closed.
Dormant accounts may be subject to restrictions on deposits, trading, and withdrawals.
Since rules vary slightly from broker to broker, it’s important to check the official terms of use/account agreement.
Risks and Impacts of Dormant Accounts
Dormant accounts on easyMarkets are not simply “inactive accounts,” but also have several risks and impacts. These are summarized below.
⚠️ Risks of Dormant Accounts
Decreased Account Balance (Dormancy Fee)
A monthly dormancy fee will be charged if there is no activity for a certain period of time.
If your balance is low, the fee may reduce your account to zero and cause it to automatically close.
Trading and Withdrawal Restrictions
Once your account goes dormant, your ability to trade and withdraw funds on the platform may be restricted.
To reactivate your account, you will need to log in and deposit funds, and in some cases, contact support.
Risk of Fund Freezing and Loss
If your account remains dormant for a long period of time, unused funds may expire in accordance with the terms of service.
With overseas brokers, special care is required, as Japanese law may not apply to your account.
The process for reopening your account is complicated.
If your account is left unused for a long period of time, you may be asked to resubmit your KYC verification.
Account reopening may take some time, and you may not be able to trade immediately.
Fear of fraud
Accounts that have been inactive for a long period of time may be subject to unauthorized access by third parties.
Brokers manage this through dormancy fees and notifications, but caution is still required.
How to Check for Dormant Accounts
There are several ways to check if your account is dormant on easyMarkets.
1️⃣ Check on the Platform
Log in
Log in to the easyMarkets web platform or mobile app.
Check your account status
Your “My Account” or “Account Overview” page may display your account status (Active/Dormant).
Dormant accounts are often displayed as “Dormant” or “Inactive.”
Check your balance
Check the balance column to see if a dormancy fee has been deducted.
If your balance has decreased, this may be due to a dormancy fee.
2️⃣ Check your email notification
easyMarkets may send a notification to your registered email address before your account becomes dormant.
If the email subject line contains words like “Dormant Account” or “Inactive Account,” your account is dormant.
3️⃣ Contact Support
If you can’t check the status on the web platform or are unsure, the best way to confirm is to contact customer support directly.
How to contact us:
Live chat (on the official website)
Support email (e.g., support@easyMarkets.com)
When contacting us, be sure to clearly state whether your account is dormant or not to ensure a quick response.
Account Closure Procedure
Canceling an easyMarkets account requires procedures unique to overseas FX brokers. By following the official rules, you can safely close your account. The process is summarized below.
1️⃣ Basic Account Closure Procedure
Checking Your Account Balance and Withdrawing
First, withdraw any remaining funds from your account.
You cannot close your account until the withdrawal is complete.
Withdrawals can be made via the method selected when you opened your account, such as bank transfer, credit card, or e-wallet.
Contact Support
Account closures are generally handled through support.
Method:
Live Chat (24-hour chat available on the official website)
Email (e.g., support@easyMarkets.com)
For the smoothest email process, please include the following:
Account Number
Registered Name
Indicate “I would like to close my account”
Identity Verification (if required)
For dormant accounts or accounts that have been active for a long time, you may be asked to submit proof of identity and address before closing.
Account Closure Approval
Once approved by support, your account will be officially closed.
Once closed, you will no longer be able to log in to the platform.
2️⃣ Important Notes
| 項目 | 注意事項 |
|---|---|
| 残高 | 出金前に口座解約はできません。 |
| 休眠手数料 | 放置されていた休眠口座の場合、手数料が差し引かれることがあります。 |
| 取引中 | ポジション保有中の場合は解約できません。必ず全ポジションを決済する必要があります。 |
| 再開 | 一度閉鎖した口座は 同じ口座番号で再開できません。新規口座開設が必要です。 |
Is it possible to re-register?
easyMarkets allows you to register again even if you delete your account. If you re-register, all user information will have been deleted and you will have to start over from the beginning. Please refer to the article below for instructions on how to open an account.
1️⃣ Is re-registration possible?
Yes, it is.
Once an account is canceled, it cannot be reactivated with the same account number.
Therefore, if you wish to use an account again, you will need to open a new account.
Please note:
You can open a new account using the same personal information (name, address, and identification) as before.
However, if there was a violation of the terms of service or fraudulent use of your previous account, your re-registration may be denied.
2️⃣ New Account Opening Procedure
Visit the official website
Japanese website: https://www.easy-markets.com/ja/
Account Registration
Enter your name, email address, and phone number
Set a password
Submit KYC (Know Your Customer) documents
Passport or driver’s license
Proof of address (utility bill, etc.)
Deposit and Start Trading
Deposit funds into your new account and begin trading
Your balance and trading history from your previous account will not be carried over.
3️⃣ Notes on Re-Registration
| 項目 | 注意 |
|---|---|
| 旧口座の残高 | 引き継がれない → 必ず出金してから解約 |
| 休眠手数料 | 新規口座では新たに適用されるため、放置は避ける |
| 規制・ライセンス | 国ごとに利用可能か確認（日本居住者向けサービスあり） |
| ボーナス・キャンペーン | 以前の口座で使ったボーナスは引き継がれない場合あり |
Frequently Asked Questions About Dormant Accounts
We have compiled a list of frequently asked questions (FAQs) about dormant accounts at easyMarkets. This section covers questions about the risks and procedures for dormant accounts.
1️⃣ What is a dormant account?
An account is one that has been dormant for a certain period of time (usually 12 months or more) since the last login, trade, deposit, or withdrawal.
Dormant accounts may incur fees and have restrictions on trading and withdrawals.
2️⃣ What happens when an account becomes dormant?
A monthly fee will be deducted from the balance (Dormancy Fee).
Trading and withdrawals may be restricted.
If the account is left unused for a long period of time, the balance may drop to zero and the account may be closed.
3️⃣ How long does an account remain dormant?
At easyMarkets, an account is generally considered dormant approximately 12 months after the last login.
The exact period may vary depending on the account type and terms and conditions.
4️⃣ How can I avoid a dormant account?
Log in at least once a year
Deposit or trade even a small amount
Take action promptly if you receive a dormant account notification.
5️⃣ How much is the fee for a dormant account?
A few dollars per month (e.g., 5-10 USD) is typical.
If your account balance is insufficient, it may be zeroed and closed.
6️⃣ How do I reopen a dormant account?
Log in to your account and trade or deposit funds.
You may need to contact customer support.
If your account has been dormant for a long period of time, you may be asked to resubmit your KYC documents.
7️⃣ What happens to my funds if my dormant account is closed?
If there was a balance remaining in my account before it was closed, a withdrawal is usually required.
Regular checks are important, as dormancy fees can reduce it to zero if left unattended.
8️⃣ Will I receive notifications about dormant accounts?
Yes. You will receive a notification in your registered email regarding your “Dormant Account” or “Inactive Account.”
By noticing these notifications and taking action, you can avoid fees and account closure.
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