Land-FX: Support center, how to contact us


Land-FX provides support via live chat and email on the official page. We also support various languages such as English and Japanese, and our support center will help you solve these problems, so please do not hesitate to contact us if you have any problems.

Features of the support center in Land-FX

Land-FX’s support center has the following features: Support is available by logging in. You can receive a callback by providing your phone number, but basically we do not provide support over the phone. Inquiries via the form can also be made with one click.

Saturdays and Sundays off

The support center is closed on Saturdays and Sundays. Basically, we can only respond on weekdays. Please also note that we may not be able to respond during Christmas, New Year’s holidays, Golden Week, and Obon holidays.

supported language

Land-FX supports 30 languages, including English and Japanese. You can also check the official page.

Translation software may be used depending on the time of day.

This will specifically be a live chat, but depending on the time of day, our staff may not be able to speak your language. In that case, we will use translation software, so it may be a little difficult to talk.

What are the ways to contact Land-FX?

How to contact Land-FX is as follows. If you ask a question, you will receive an immediate response. Live chat is available 24 hours a day. The Frequently Asked Questions (FAQ) is also available on the official website, so please check it at the same time as you register. If you wish, you can also contact us via the web form by clicking a button. The recommended contact method is live chat, which provides instant response.

Time(Japan Time)Response
Live Chat11:00~17:00Immediately
Email10:00~18:00Within 1 business day
Web Form10:00~18:00Within 1 business day

live chat

For live chat, first go to the official page. Chat is possible from the top right screen of the home page. By filling out the necessary information, you can start a conversation.


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If you would like to contact us via email, please use the contact information below. Please be sure to include your membership number in all inquiries.

Deposits and

Web Form

You can send inquiries using the web form below. Please fill out the necessary information and send.


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