XM (XMTrading): Latest account opening bonus not reflected? Latest explanation of the reason and how to deal with it

XM (XMTrading): Is your latest account opening bonus not being reflected? We explain the latest reasons and how to fix the issue. Anyone who opens an account with XM can receive a 3,000 yen bonus. However, if you don’t know a few things to keep in mind when opening an account with XM, you won’t receive a single yen of the bonus. Therefore, we’ve compiled this article to explain how to receive your account opening bonus.

XM (XMTrading): What is XM Trading? Reputation and reviews, company information, FX license security, advantages and disadvantages, latest comprehensive introduction

XMTrading (XM) is one of the most well-known overseas FX companies, popular among Japanese users for its safety. This article provides a thorough explanation of real user reviews, bonuses, reputation, advantages, disadvantages, and actual trading information. XMTrading is one of the most well-known FX companies in the world. It boasts a large user base and is said to have the largest number of users in the world. Where is XMTrading's headquarters located, and what licenses does it hold? This article explores these points.

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2025.11.27

XMtrading

Operating company	Tradexfin Limited Fintrade Limited
Head office location	Unit E, F28, Eden Plaza, Eden Island, Republic of Seychelles
Founding year	2009
Financial License	（FSA）SD010：Tradexfin Mauritius Financial Services Commission (FSC：)：Fintrade Limited Cyprus Securities and Exchange Commission (CySEC)：Trading Point of Financial Instruments Ltd
Language support	English、日本語、Malay、Thai
Platform	MetaTrader 4 (MT4)／MetaTrader 5 (MT5)
Service Countries	Over 190 countries
Number of users	Over 1 million accounts
Max Leverage	1000x
Eligible products	Forex、Metal、Stocks、Equity Indices / Index CFD、Energy CFD、Commodities、Cryptocurrency

Why isn’t my XM bonus being applied?

If your XM bonus isn’t being applied, it’s most likely due to missing requirements or incorrect settings. Here are some common reasons, listed in order of importance:

Identity verification (account activation) not completed

This is the most common cause.

ID and address verification documents not submitted

Documents submitted but still in “waiting approval” or “returned” status

Images are blurry or expired

👉 Solution
Check that your account is “activated” on your My Page.
You will not receive the account opening bonus before activation.

You have selected an account type that is not eligible for the bonus.

The following accounts are not eligible for the bonus:

ZERO Account

KIWAMI Account

👉 Solution

Open either a Standard Account or a Micro Account.

*Adding an account later is also OK.

Outside the campaign period/regional restrictions

Account opening bonuses are not always available.

May not be offered depending on your country or place of residence.

👉 Solution
Check whether the “bonus is available” message was clearly stated when you opened your account.

You haven’t “claimed” your bonus.

Bonuses may not be automatically granted.

My Page

You haven’t pressed “Claim Bonus” or “Receive Bonus.”

👉 Solution
Check your XM My Page → Promotions/Bonus section.

Restrictions due to multiple accounts or past use.

You have previously opened an account with XM.

Opening a second or subsequent account for the same person.

👉 Important
The account opening bonus is limited to one per person.

It cannot be claimed on additional accounts.

The conditions for the deposit bonus have not been met.

For deposit bonuses:

Deposit method is not eligible.

The bonus limit has already been reached.

You have already used the bonus in another account.

👉 Deposit bonuses are subject to account-specific limits.

Bonus Disappears Upon Withdrawal

The following actions will result in the reduction or elimination of your bonus.

Withdrawal

Internal Transfer

Forced Expiration Due to a Decline in the Margin Maintenance Ratio

*It is easy to mistake “disappeared” for “not reflected.”

Terms of Service Violation/Fraud Detection

Fraudulent Use of Multiple Accounts

Family Members/Third Party Accounts

Trading Only for the Bonus

👉 In this case, your bonus will be confiscated and you will receive a refund.

Reasons for account opening bonus not being reflected and solutions

If your XM account opening bonus isn’t being reflected, the reason is almost certain.
Here, we’ll provide a practical explanation, listing the causes and specific solutions.

① The account has not been “activated.”

Most Common Cause

Cause

Identity verification documents (ID and address verification) not submitted

Documents are incomplete, expired, or unclear

Leaving the account pending review

Solution

On your XM My Page
Check that your account status is “Active.”

If rejected, re-upload.

Reviews usually take 30 minutes to 1 business day.

② You have selected an account type that is not eligible for the bonus.

Cause

The account opening bonus will not be awarded for the following accounts:

ZERO Account

KIWAMI Goku Account

Solution

Open an additional Standard or Micro account.

You can receive the bonus even with an additional account if it is a “first-time opening.”

③ You have not “claimed” the bonus.

Cause

Thinking it would be automatically awarded and leaving it unattended.

Not clicking the Bonus Claim button on your My Page.

Solution

My Page → “Promotions/Bonuses”

Make sure you click “Claim Now.”

④ This is not your first account opening.

Cause

You have previously opened an account with XM.

This is the second or subsequent registration by the same person.

Solution

The account opening bonus is limited to one per person.

Cannot be received through re-registration or additional accounts.

*Changing your email address will not affect the bonus.

⑤ Campaign period/Ineligible region

Cause

Bonus campaign has ended.

Your country of residence is not eligible.

Solution

Check whether the “Account Opening Bonus” is active when opening an account.

Residents of Japan are generally eligible, but there is a limited time offer.

⑥ Phone number/email verification not completed.

Cause

SMS verification not completed.

Email verification link not clicked.

Solution

Check “Verified” on your My Page.

Resend to complete.

⑦ Withdrawal/fund transfer attempted.

Cause

Withdrawal

Transferring funds between accounts.
→ Bonus will be reduced or lost.

Solution

Do not withdraw while using the bonus.

Withdraw after realizing profits.

Causes and Solutions for XMTrading Deposit Bonus Not Applied

If your XMTrading deposit bonus isn’t being applied, the cause can almost always be identified.
Here, we’ll provide practical explanations of the cause and solution.

① The deposit bonus limit has been reached.

Most common cause

Cause

You’ve already used up your previous deposits.

100% bonus (up to limit)

20% bonus (up to limit)

*Deposit bonuses are managed for the entire account, not just the account itself.

Solution

My Page → “Bonus” → Check the remaining limit.

Once the limit is reached, no bonuses will be awarded even if you deposit (this is normal).

② Account types not eligible for bonuses

Cause

Deposit bonuses are not awarded for the following accounts:

ZERO account

KIWAMI account

Solution

Deposit into a Standard or Micro account

Open an additional account and transfer funds.

③ The deposit method is not eligible for bonuses.

Cause

Some deposit methods are not eligible for bonuses.

Examples (typically ineligible)

Cryptocurrencies (BTC, USDT, etc.)

Certain online wallets

Methods clearly marked as ineligible for bonuses

Countermeasures

Domestic bank transfer

Credit/debit card

Use methods eligible for bonuses, such as:

*Eligibility for each method may change over time

④ Minimum deposit amount not met

Cause

Deposit below the minimum required for bonus eligibility

Countermeasures

Re-deposit above the minimum amount

Small test deposits may not earn bonuses

⑤ Withdrawals/internal transfers

Cause

The following actions will result in a reduction or void of bonuses:

Withdrawals

Transferring funds between accounts

Loss in margin after credit (bonus) is consumed

Countermeasures

Do not withdraw or transfer funds while using a bonus

Withdraw after completing a transaction

⑥ Identity verification (activation) is incomplete

Cause

Documents not submitted

Waiting for approval/return

Countermeasures

Check “Account: Active” on My Page

Deposit bonuses may not be earned before activation

⑦ Misunderstanding about Multiple Accounts (No Automatic Bonus Credit)

Cause

Deposited funds into an additional account, but
the bonus limit had already been used in another account.

Solution

Check the history of which account the bonus was used in.

If there is no remaining limit, the bonus cannot be credited.

Violation of Terms of Service/Fraud Determination

Cause

Creating Multiple Accounts

Using Family Members’ or Third Party’s Names

Trading Only for Bonus Purposes

Solution

Only Use Authentic Personal Information

If you have any questions, please contact Japanese support.

Reasons why XM Points aren’t being reflected and what to do about it

If your XM Points (XMP) aren’t being reflected on XMTrading, the possible causes can be narrowed down considerably.
Here, we’ll clearly explain the causes and solutions. Since no system application is required, your points should be reflected automatically. If you haven’t received a notification from the official system on your smartphone after 24 hours, explore the following possibilities.

Trading with an account type that isn’t eligible for XMP.

Most Common Cause

Cause

XM Points will not be awarded for the following accounts.

ZERO Account

KIWAMI Goku Account

Solution

Standard Account

Micro Account

Trade with
*Add an account → Transfer funds to resolve this issue

Trading volume (lots) is too low/missing

Cause

XMP is awarded based on the “trading volume (lots)”

Extremely small transactions or transactions settled immediately may not be awarded

Solution

Trade above the minimum lot size

Do not settle immediately within a few seconds or minutes

Avoid repeated scalping

Trading with only the bonus balance

Cause

Account balance is only the bonus

Actual funds (deposit) are 0 yen

👉 In this case, XMP will not be awarded.

Countermeasure

Deposit even a small amount.

Trade with real funds plus bonus funds.

Your account has not been activated.

Cause

KYC (Identity Verification) has not been completed.

Document review in progress.

Countermeasure

Check “Account Status: Active” on your My Page.

If not completed, submit the necessary documents.

Withdrawals or internal fund transfers have been performed.

Cause

Withdrawals

Transferring funds between accounts
→ XMP may decrease or disappear.

Countermeasure

Refrain from withdrawals and transfers during the period you wish to accumulate XMP.

Reflection timing issues (not immediate).

Cause

XMP is not awarded in real time.

Normally, it is reflected within a few hours to the next business day.

Countermeasure

Wait one business day before checking.

Compare with trading history.

Dormant account/no transactions for a long period of time.

Cause

No transactions for a certain period of time.

Status has been reset.

Countermeasure

Trading regularly.

XMP will accumulate again after resuming trading.

Violation of Terms of Service/Fraud Determined

Cause

Fraudulent Use of Multiple Accounts

Trading for Points Only

Hedge/Fraudulent Trading

Countermeasures

Legitimate Trading Only

If in doubt, contact support

Reasons and Solutions for Friend Referral Bonuses Not Being Applied

If your XMTrading friend referral bonus (referral bonus) isn’t being applied, there are a limited number of reasons.

Here, we’ll organize the causes and solutions as a set. There are rules for receiving the bonus, so please explore the possibility of receiving it. The company frequently holds events, so partners should promote it as much as possible.

① Not using the referral link (IB link)

Most common cause

Cause

Opened an account through the regular official website

Search → Official page → Registration

Reopened the referral URL midway through

👉 In this case, the referral relationship will not be linked at all.

Solution

Always access and register using the referrer-only link first.

If you’ve already registered, you cannot add it later (Important)

② The referred party “failed to meet the conditions.”

Cause

The friend referral bonus will only be applied once the referred person meets the conditions.

Main reasons for non-compliance:

Identity verification (account activation) not completed

Minimum deposit not met

Failed to trade required lots

Trading with an account not eligible for bonuses

Solution

Confirm the following with the referred party:
✔ Has the account been activated?
✔ Is it a Standard/Micro account?
✔ Have the required lots been met?

③ Using an account type not eligible for bonuses

Cause

The following accounts will not qualify for the friend referral bonus:

ZERO account

KIWAMI account

Solution

Trading with a Standard or Micro account

Adding an account → This can be resolved by transferring funds

④ Detected as a self-referral or family referral

Cause

Same IP address/device

Family members living together

Similar names or addresses

👉 Self-affiliation and pseudo-referrals are strictly prohibited at XM.

Countermeasures

Register as a completely different person or in a different environment

If suspicions arise, bonuses will generally be denied

⑤ Violation of Terms of Service/Fraud Determination

Cause

Trading solely for bonus purposes

Hedging/Hedging/Unnatural Short-Term Trading

Suspected Multiple Accounts

Countermeasures

Only engage in legitimate trading

If you have any questions, please contact Japanese support

Reasons and Solutions for Friend Referral Bonuses Not Being Applied

If your XMTrading friend referral bonus (referral bonus) isn’t being applied, there are a limited number of reasons.

Here, we’ll organize the causes and solutions as a set. There are rules for receiving the bonus, so please explore the possibility of receiving it. The company frequently holds events, so partners should promote it as much as possible.

① Not using the referral link (IB link)

Most common cause

Cause

Opened an account through the regular official website

Search → Official page → Registration

Reopened the referral URL midway through

👉 In this case, the referral relationship will not be linked at all.

Solution

Always access and register using the referrer-only link first.

If you’ve already registered, you cannot add it later (Important)

② The referred party “failed to meet the conditions.”

Cause

The friend referral bonus will only be applied once the referred person meets the conditions.

Main reasons for non-compliance:

Identity verification (account activation) not completed

Minimum deposit not met

Failed to trade required lots

Trading with an account not eligible for bonuses

Solution

Confirm the following with the referred party:
✔ Has the account been activated?
✔ Is it a Standard/Micro account?
✔ Have the required lots been met?

③ Using an account type not eligible for bonuses

Cause

The following accounts will not qualify for the friend referral bonus:

ZERO account

KIWAMI account

Solution

Trading with a Standard or Micro account

Adding an account → This can be resolved by transferring funds

④ Detected as a self-referral or family referral

Cause

Same IP address/device

Family members living together

Similar names or addresses

👉 Self-affiliation and pseudo-referrals are strictly prohibited at XM.

Countermeasures

Register as a completely different person or in a different environment

If suspicions arise, bonuses will generally be denied

⑤ Violation of Terms of Service/Fraud Determination

Cause

Trading solely for bonus purposes

Hedging/Hedging/Unnatural Short-Term Trading

Suspected Multiple Accounts

Countermeasures

Only engage in legitimate trading

If you have any questions, please contact Japanese support

XMTrading(エックスエム) :リアル口座開設方法と手順最新版 必要書類、注意点解説

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