XMTrading charges fees for credit and debit card transactions, but you can also trade using Rakuten Bank or a Visa-branded Rakuten Card. Therefore, bank transfers and online bank account transfers are also possible. This article explains the necessary deposit and withdrawal procedures, as well as confirmation and processing times. Depositing via Rakuten Bank offers several advantages, making it highly recommended for users. So, what are these advantages? We’ve summarized them in this article.
- XMtrading
- XM Overview and Features
- XMTrading Deposit and Withdrawal Methods
- Can I use Rakuten Bank for XM deposits and withdrawals?
- XM to Rakuten Bank Deposit and Withdrawal Procedures
- Will my bank account be frozen due to deposits and withdrawals with XMTrading?
- Troubleshooting for Deposit Issues with XM from Rakuten Bank
- Can I use my Rakuten Card for deposits and withdrawals at XM?
- Credit Cards Accepted and Unaccepted for Deposits at XM
- Frequently Asked Questions
- Q1. Can I deposit money into XM using Rakuten Card?
- Q2. Can I deposit money into XM from Rakuten Bank?
- Q3. Can I withdraw funds from XM to Rakuten Bank?
- Q4. When will withdrawals to Rakuten Bank be reflected?
- Q5. Are there any withdrawal fees?
- Q6. What if my withdrawal is slow or doesn’t arrive?
- Q7. Can my Rakuten Bank account be frozen or suspended?
- Related
XMtrading
| Operating company | Tradexfin Limited Fintrade Limited |
| Head office location | Unit E, F28, Eden Plaza, Eden Island, Republic of Seychelles |
| Founding year | 2009 |
| Financial License | （FSA）SD010：Tradexfin Mauritius Financial Services Commission (FSC：)：Fintrade Limited Cyprus Securities and Exchange Commission (CySEC)：Trading Point of Financial Instruments Ltd |
| Language support | English、日本語、Malay、Thai |
| Platform | MetaTrader 4 (MT4)／MetaTrader 5 (MT5) |
| Service Countries | Over 190 countries |
| Number of users | Over 1 million accounts |
| Max Leverage | 1000x |
| Eligible products | Forex、Metal、Stocks、Equity Indices / Index CFD、Energy CFD、Commodities、Cryptocurrency |
XM Overview and Features
XM is an overseas forex broker offering forex (foreign exchange margin trading) and CFDs (contracts for difference) to individual traders. Below is an overview and summary of its features.
XM Overview
Official Name: XM Trading
Established: 2009
Operating Company: Trading Point Holdings Ltd.
Regulations:
Registered with the Cyprus Securities and Exchange Commission (CySEC)
Accredited by the Australian Securities and Investments Commission (ASIC)
Licensed by the Seychelles Financial Services Authority (FSA)
Products Offered:
Forex (approximately 57 currency pairs)
Metal CFDs (gold, silver, etc.)
Energy CFDs (crude oil, etc.)
Stock Index CFDs (S&P 500, etc.)
Main Features of XM
(1) Diversity of Account Types
XM offers three types of accounts.
Micro Account
1 lot = 1,000 currency units
Suitable for beginners as it allows for small-amount trading.
Standard Account
1 lot = 100,000 currency units
Suitable for general traders.
XM Zero Account
Extremely narrow spreads (0 pips~)
Commission-based trading method, suitable for short-term trading.
(2) Up to 1000x Leverage
Up to 1000x leverage is available depending on your account balance.
Allows you to take large positions even with small capital.
*However, high leverage also carries significant risks, so caution is advised.
(3) Bonuses and Campaigns
XM offers a variety of bonuses that can be used when opening an account or making a deposit.
Account Opening Bonus: $30 (Trading available just by registering)
Deposit Bonus: Up to 50-100% bonus depending on the deposit amount
Loyalty Program: Earn points based on trading volume
(4) Trading Platform
MT4 (MetaTrader 4), MT5 (MetaTrader 5)
Available on PC, smartphone, and tablet
Supports high-speed orders, technical analysis, and EA (Expert Advisors).
(5) No Stop Levels & Zero-Cut System
XM offers no margin calls even during rapid market fluctuations (zero-cut system).
Even if your account balance goes negative, XM will cover it, so you can rest assured.
(6) Support & Information Provision
Japanese support available (email, phone, chat)
Provides economic calendars and market analysis.
XMTrading Deposit and Withdrawal Methods
The following is an overview of the main deposit and withdrawal methods and rules available at XMTrading (XM) (※The displayed information is general; please check the member page for actual conditions and availability).
◆ XMTrading Deposit Methods
XM allows you to deposit funds into your trading account primarily using the following methods. All procedures are performed through the member page or app.
- Domestic Bank Transfer (Bank Deposit)
Direct transfer from a Japanese bank account.
May take several business days for the funds to be reflected.
Deposit fees are often covered by the bank.
- Credit/Debit Card (VISA)
A simple deposit method with often instant reflection.
VISA is the most commonly accepted card; JCB may not be supported.
- Online Wallet
bitwallet
BXONE
(Other options such as STICPAY may be available in some regions)
Funds are usually reflected in the account instantly to within a few hours.
- Cryptocurrency (Crypto Assets)
Deposit crypto assets such as USDT and have them reflected in your account balance.
Only available if cryptocurrency fund transfers are possible.
*All deposits are made through the Members Area or the official XM app.
◆ XMTrading Withdrawal Methods
In addition to deposits, there are several methods for withdrawing funds from your account. For security reasons, withdrawals are only supported for accounts and services in your own name.
- Domestic Bank Transfer
A basic method that allows you to withdraw your deposit amount + profits in one lump sum.
It usually takes 2-5 business days for the funds to arrive.
Bank fees may apply (depending on the conditions).
- Credit/Debit Card (VISA)
Withdrawals are possible as a “refund” to the card used for the deposit (up to the deposit amount).
Withdrawals are not possible to cards other than the one used for the deposit.
- Online Wallets
Withdrawals are possible to bitwallet, BXONE, etc. (up to the deposit amount).
Funds usually arrive relatively quickly.
- Cryptocurrency (Crypto Assets)
If you deposit using cryptocurrency, you can withdraw to the same currency service (up to the deposit amount).
◆ Important Rules Regarding Withdrawals
XM has several important rules regarding fund transfers:
✔ Withdraw using the same method as deposit
The basic rule is to withdraw using the same method as the deposit (card, wallet, etc.).
This is to prevent money laundering; the name must match the deposit.
✔ Profit Withdrawals are primarily via Bank Transfer
Profits earned from trading can usually only be withdrawn via domestic bank transfer.
(Withdrawals to cards/wallets are often not possible)
✔ Withdrawal Priority
Withdrawals are usually processed in the following order:
① Credit Card Refund → ② Online Wallet → ③ Bank Transfer
✔ Bonuses are not withdrawable
Bonuses themselves, such as account opening bonuses, are not withdrawable; only profits are eligible for withdrawal.
◆ Estimated Fees and Processing Times
Card Deposits/Withdrawals: Immediate to several days (depending on the card company’s processing)
Bank Transfer: Usually 2-5 business days (mainly due to bank processing)
Online Wallets: Tend to be reflected relatively quickly (almost immediate to several hours)
*While XM generally offers free deposits and withdrawals, fees may be charged by banks or card companies.
Can I use Rakuten Bank for XM deposits and withdrawals?
You can use your Rakuten Bank account for deposits and withdrawals with XMTrading (XM). However, this is not a “Rakuten Bank Card,” but rather a Rakuten Bank account in your own name (for bank transfers/remittances).
🔹 Deposits using Rakuten Bank
✔ Deposits are possible via domestic bank transfer (Local Bank Transfer) from your Rakuten Bank account.
Select “Deposit → Domestic Bank Transfer” on the XM member page and confirm the bank account information specified by XM (usually XM’s Rakuten Bank account).
You will transfer funds from your Rakuten Bank account to that bank account.
Transfers are usually reflected relatively quickly, within a few tens of minutes to an hour.
📌 Points
While deposits of 10,000 yen or more are often free of charge, bank transfer fees (on the Rakuten Bank side) are required separately.
🔹 Withdrawal to Rakuten Bank
✔ Withdrawals from XM to Rakuten Bank (bank transfer) are possible.
Select “Local Bank Transfer (domestic bank transfer)” as the withdrawal method and specify a Rakuten Bank account in your own name.
Withdrawal processing usually takes 1-3 business days.
💡 Important Notes
Withdrawals can only be received from an account in your own name, so please double-check your name and account number to avoid errors.
Some fees may apply (e.g., XM fees for withdrawals below a certain amount, bank fees, etc.).
📌 Additional Information
While there may be some information on social media suggesting that Rakuten Bank is not supported (e.g., certain transfer methods are not displayed), officially, both deposits to and withdrawals to Rakuten Bank are possible. Please check the withdrawal list on your XM member page for details.
XM to Rakuten Bank Deposit and Withdrawal Procedures
The following are the procedures for depositing and withdrawing funds from XMTrading using a Rakuten Bank account in your own name.
*Both will use domestic bank transfer (Local Bank Transfer).
📌 XM to Rakuten Bank Deposit Procedure
*You must have opened an XM account and completed identity verification (KYC) beforehand.
Log in to the XM Member Page
Log in from the XM official website (enter your MT4/MT5 number and password).
Proceed to the “Deposit Funds” screen
Select “Deposit Funds” from the menu or top tab.
Select “Local Bank Transfer” as the deposit method
Select “Local Bank Transfer (Domestic Bank Transfer)” from the displayed list of deposit methods.
Enter the deposit amount and submit
Enter the amount you wish to deposit and submit the application.
Confirm the bank information for the transfer destination
The information for the transfer destination specified by XM (usually a Japanese bank account) will be displayed.
Transfer Procedure via Rakuten Bank App/Online Banking
Select “Transfer” in the Rakuten Bank app or online banking.
Enter the designated XM account information (recipient name, account number, branch name, etc.).
Execute the transfer (※The name must match the name on your XM account).
Confirmation of Deposit Completion
After the transfer, the funds will be reflected in your XM account balance within a few tens of minutes to an hour, and you will receive a notification by email.
📌 Caution
The deposit name must match the XM account name (in Roman letters).
If the deposit amount is 10,000 yen or more, XM’s deposit fee is often waived (bank transfer fees will apply separately).
📌 Withdrawal Procedure from XM to Rakuten Bank
Log in to your XM member page.
Select “Withdrawal of Funds.”
Click “Withdrawal” or “Withdrawal of Funds” from the menu.
Select “Local Bank Transfer” as the withdrawal method.
Select “Local Bank Transfer (Domestic Bank Transfer)” from the list.
Enter Withdrawal Information
Please enter the following information accurately:
Recipient Name (Romanized – Your Name)
Bank Name: Rakuten Bank
SWIFT Code (Example: RAKTJPJT)
Branch Name/Branch Code
Account Number
Withdrawal Amount
Agree to Terms and Request Withdrawal
Confirm the withdrawal amount and account information, then click “Submit Request” to complete the application.
Withdrawal Processing and Fund Arrival
XM will process the withdrawal (usually within 24 hours).
After processing, the funds will arrive in your Rakuten Bank account in approximately 1-3 business days.
📌 Withdrawal Notes
Withdrawals are generally only possible to receive funds into a Rakuten Bank account in your own name.
For withdrawal amounts less than 400,000 yen, XM may charge a withdrawal fee of approximately 2,500 yen (withdrawals of 400,000 yen or more may be free).
Profits can also be withdrawn via bank transfer (for deposit methods such as credit cards, only the deposit amount will be refunded).
Will my bank account be frozen due to deposits and withdrawals with XMTrading?
Regarding whether your bank account will be frozen due to deposits and withdrawals with XMTrading (XM), the answer is no; it will not be frozen under normal circumstances. Here’s a summary of the reasons and points to note:
Reasons why the risk of bank account freezing is low:
Because legitimate bank transfers are used:
Deposits and withdrawals to and from XM utilize domestic bank transfers (Local Bank Transfer) from a bank account in your own name.
This is the same procedure as making regular transfers, deposits, and withdrawals with Rakuten Bank or other banks, and is not an illegal act.
Because it complies with anti-money laundering rules:
XM requires identity verification (KYC), and banks process it as a legitimate transfer of funds.
The account name and the depositor/withdrawer match.
Withdrawals of bonuses and profits are handled according to XM’s regulations.
Cases where freezing risk arises (exceptions):
The possibility of a bank account being frozen is not due to XM itself, but rather to the bank’s review process and legal factors. For example:
Large international transfers or large deposits/withdrawals in a short period of time:
→ Banks may temporarily freeze accounts as an anti-money laundering measure.
If the account name and the sender do not match:
→ If you deposit money into XM and then withdraw it to an account in someone else’s name, the bank may block the transaction.
Legal issues or account freezing orders:
→ Accounts may be frozen due to external factors such as tax audits or court orders.
Points for safe use:
Ensure that the XM account name and bank account name match.
Avoid sudden large transfers (as this may attract inquiries from the bank).
Make withdrawals through official procedures (such as Local Bank Transfer).
Declare your taxes correctly (banks may also verify if profits are large).
Troubleshooting for Deposit Issues with XM from Rakuten Bank
When deposits from Rakuten Bank to XMTrading (XM) fail or are not reflected, there are several clear points to consider depending on the cause. Most cases are due to procedural errors or processing time issues with the bank transfer (Local Bank Transfer). Please try the following checks and solutions:
1) Incorrect Remitter Name (Sender Name)
When transferring funds from Rakuten Bank, the remitter name (sender name) must be in the format:
Romanized Name + MT4/MT5 Account Number.
Example:
TARO YAMADA 12345678
You need to include the account number after your name.
If you forget to include it, XM may not automatically recognize the deposit, and it may not be reflected.
👉 Solution: Reconfirm the remitter name, and if it is incorrect, contact XM support with the transfer date, amount, and originating bank to request a correction.
2) Incorrect Bank Information for Transfer
Please double-check that the transfer details (bank name, branch name, account number, etc.) displayed on your XM member page are accurate and free of input errors.
If there are input errors, the transfer will not be recognized by XM.
👉 Solution: Copy the latest transfer information displayed on your member page to prevent input errors.
3) Delayed Reflection Even After Deposit Procedure is Completed
In the case of bank transfers, especially transfers made after 3:00 PM or on weekends and holidays, XM may not process the transfer until the next business day or later.
Even if the funds have been processed by the bank, there may be delays in them being reflected in your XM account.
👉 Solution: First, wait until the morning of the next business day. If it is still not reflected, contact support.
4) Problems with Rakuten Bank Account (e.g., Frozen/Restricted Account)
Although rare, if your Rakuten Bank account is suspended or frozen for any reason, you may not be able to transfer funds. 👉 Solution: Check your account status on the Rakuten Bank account management screen, or contact the bank’s support to confirm the status.
5) Account Verification and XM Restrictions
If your identity verification (KYC) is not complete with XM, bank deposits may be restricted.
Check your XM My Page to see if it says “Account Verified.”
👉 Solution: If not verified, submit the necessary documents (identity verification, address verification, etc.) to complete verification.
6) Consider Other Deposit Methods
If you are unable to proceed after multiple attempts with Rakuten Bank, consider the following methods for a smoother process:
Online wallets such as bitwallet or BXONE
Credit card (VISA/JCB)
(However, be aware that some card companies may restrict transfers to overseas FX accounts.)
Can I use my Rakuten Card for deposits and withdrawals at XM?
Conclusion: It’s safest to understand that using your Rakuten Card for deposits and withdrawals at XMTrading (XM) is generally not possible, or at least has restrictions, depending on the conditions. Here’s a summary of the latest information 👇
🔹 1. Regarding deposits with Rakuten Card
❌ Generally, it’s not possible/cannot be used.
Many reports indicate that deposits with Rakuten Card are often unsuccessful (resulting in errors). This is because Rakuten Card itself may have restrictions on its use for overseas forex trading.
⚠️ Possible exceptions (unofficial)
Some websites state that “deposits are possible with a VISA-branded Rakuten Card,” but whether the deposit process actually goes through at XM depends on the card company’s restrictions.
(If your card is blocked from making payments to overseas forex, you will not be able to deposit funds.)
👉 Summary (Deposits)
Deposits using Rakuten Card are not guaranteed / are highly likely to fail.
It’s impossible to make a definitive judgment without actually trying it.
Also, card company regulations were strengthened in the late 2020s, restricting card payments for overseas forex.
🔹 2. Withdrawals using Rakuten Card
💳 Basic Rules (Common to XM)
If you use a card for deposits, withdrawals can also be processed as refunds to the same card, but there are restrictions depending on the card brand and circumstances.
❌ JCB brand cannot be withdrawn
There is information that even if deposits are possible with Rakuten Card’s JCB brand, withdrawals (credit refunds) are not supported.
⚠️ Even with VISA brand, it’s not guaranteed
If a Rakuten Card’s VISA brand can be used for a deposit, withdrawals (refunds) to the card are supposedly possible within the amount of the deposit, but actual processing depends on the card company.
👉 Summary (Withdrawals)
Withdrawals by card are generally not available without a deposit history.
Withdrawals are highly unlikely to be possible with JCB brand cards.
Withdrawals are theoretically possible only if a deposit was made using a VISA brand card (however, this is subject to card company regulations).
🔹 3. Why is Rakuten Card sometimes unusable?
Rakuten Card (especially JCB/other brands) sometimes has a system in place by the card company to restrict payments to overseas FX brokers.
This is due to the fact that Japanese financial institutions restrict overseas FX for security reasons.
🔹 4. What should I actually do?
✔ Recommended Stable Deposit Methods
◎ Bank Transfer (Domestic Transfer from Rakuten Bank)
– Most reliable and stable (not affected by card restrictions)
◎ Online Wallet (e.g., bitwallet / BXONE)
– Generally fewer restrictions and faster processing than cards
✔ Trying Card Deposits
Select “Credit/Debit Cards” on the XM deposit screen
Enter your VISA card number
If the payment fails, it is highly likely that the card is unavailable.
Credit Cards Accepted and Unaccepted for Deposits at XM
This document summarizes common rules and actual usage status regarding credit cards that can and cannot be used at XM (XMTrading). (Note that credit card deposits at overseas forex brokers have strict rules, and the situation may change due to changes in card company or XM’s specifications.)
✅ Credit/Debit Cards Accepted at XM
Supported Brands
VISA (Credit Card/VISA Debit)
JCB (Credit Card/JCB Debit)
→ If you use one of the above brands, a card information input field will appear on the XM card deposit screen, and payment processing will be possible.
Note
JCB may not be displayed as a deposit option for new users (there is information that it can only be used if you have a history of depositing with JCB).
Even with the same card, it cannot be used if the card company restricts “overseas shopping use” or “overseas forex deposits.”
❌ Cards that generally cannot be used for deposits with XM
Unsupported card brands
Mastercard
American Express
Diners Club
UnionPay, etc.
→ These international brands will not appear on the XM card deposit screen, and payment will usually not proceed.
⚠️ Cases where deposits may fail/cannot be made
The following are cases where deposits cannot be made even though the card brand is supported:
If the card company restricts use for overseas forex trading
– Some credit card companies may block payments to overseas forex trading as a security measure.
If the card’s shopping limit has been exceeded
– Deposits to XM are treated as “shopping transactions,” so deposits cannot be made if the limit is full.
If the cardholder name and XM account name do not match
– An error will occur if the registered name and the cardholder name are different (family name cards are not accepted).
If the card has expired or 3D Secure settings are incorrect
– Deposits cannot be made if the basic payment conditions are not met. Prepaid and Virtual Cards
– Some prepaid and virtual cards may not be accepted for payment.
🪙 Additional Information Regarding Withdrawals
Withdrawals up to the amount deposited via credit card will be prioritized as card withdrawals (treated as refunds).
However, there have been reports that with JCB cards, withdrawals to the card may not be possible, and bank transfers may be used instead.
Frequently Asked Questions
The following is a summary of frequently asked questions (FAQs) and key points regarding deposits and withdrawals using Rakuten Card and Rakuten Bank at XMTrading (hereinafter referred to as XM). We have clearly organized the questions and rules you are likely to encounter when actually using the service.
Q1. Can I deposit money into XM using Rakuten Card?
A: Yes. Rakuten Cards can sometimes be used for deposits if the brand is VISA or JCB. However, please note that if the card company restricts overseas shopping use such as overseas forex trading, it may not be usable.
VISA brand… Generally usable
JCB brand… May be usable (with some restrictions)
Mastercard/Amex… Generally not supported by XM (only VISA and JCB are accepted)
👉 If you encounter an error on the card input screen, please check with your Rakuten Card issuer to see if there are any restrictions on overseas shopping or online payments.
Q2. Can I deposit money into XM from Rakuten Bank?
A: Yes, you can deposit money using Rakuten Bank’s regular transfer (online banking). Deposits are generally reflected in your XM account within a few tens of minutes to a few hours after the transfer.
Important Notes
If you do not accurately enter the XM-specified account number/code in the remitter’s name, the deposit may not be reflected (deposit rejected).
There is also information that if the deposit amount is less than 10,000 yen, a deposit fee may be charged in addition to the bank’s transfer fee (depending on the bank’s rules).
Q3. Can I withdraw funds from XM to Rakuten Bank?
A: Yes, you can withdraw funds via bank transfer to Rakuten Bank.
Rakuten Bank has a SWIFT code, so XM can receive international transfers.
Withdrawal Points
Since it is a bank transfer, the account name must match the XM account name.
Profits can also be withdrawn (separate from card deposits).
Q4. When will withdrawals to Rakuten Bank be reflected?
A: Generally, it takes about 1-3 business days (it may be reflected immediately depending on the timing). Please note that processing is not done on weekends and public holidays.
Q5. Are there any withdrawal fees?
A: There may be fees.
XM Withdrawal Fees (XM’s side)
For withdrawals under 400,000 yen: A fee of approximately 2,500 yen may be charged.
There is information suggesting that withdrawals of 400,000 yen or more are often free.
Receiving Bank Fees (Rakuten Bank’s side)
An additional international remittance receiving fee (incoming remittance fee) may be charged (according to Rakuten Bank’s regulations).
👉 The total fee varies depending on the bank and remittance route, so it is recommended to check Rakuten Bank’s “International Remittance Receiving Fees” in advance.
Q6. What if my withdrawal is slow or doesn’t arrive?
Transactions are not processed on weekends (Saturdays, Sundays, and public holidays).
If there are errors in the remittance name or account information, the funds may not arrive (applies to both deposits and withdrawals).
Even after XM completes the withdrawal processing (approval), it may take several days as bank processing is required.
Q7. Can my Rakuten Bank account be frozen or suspended?
Some user reports suggest that if large deposits and withdrawals or frequent transfers continue, Rakuten Bank may consider it “business use” and lock the account. This is due to the bank’s internal rules, so caution is advised.
👉 Especially if you frequently transfer large amounts, such as tens of millions of yen, the bank may…
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