When opening an account with XM, you may not be a resident of Japan, so we will introduce what to do if you live overseas. It is a fairly well-known FX company in the world and has a large number of users. The XM Group has several operating companies, and XMtrading is a company exclusively for Asian users. Some nationalities cannot register with some companies, so you have to change the registration address depending on the operating company.
- XMtrading
- XM’s Country of Residence Basic Information
- Why XM doesn’t display your country of residence
- ① The country or region is not listed as a country or region where XM doesn’t provide services (most common).
- ② The “legal entity/brand” of the XM you are accessing is different.
- ③ Automatic Restrictions Based on Browser and IP Information
- ④ Your information is partially registered and fixed
- ⑤ Browser/Device Issues (Surprisingly Common)
- What to do if your country of residence cannot be found
- Frequently Asked Questions Regarding XM’s Country of Residence
- Q1. What determines XM’s “country of residence”?
- Q2. If I have Japanese nationality but live overseas, can I select Japan?
- Q3. Why is my country of residence not displayed on the registration screen?
- Q4. Can I change my country of residence later?
- Q5. What should I do if I’m temporarily staying overseas (business trip/study abroad)?
- Q6. What happens if I register with a false country of residence?
- Q7. Does using a VPN affect your country of residence?
- Q8. Which XM brand should Japanese residents use?
- Q9. Do trading conditions vary depending on your country of residence?
- Q10. What should I do if I cannot open an account due to my country of residence?
- Related
XMtrading
| Operating company | Tradexfin Limited Fintrade Limited |
| Head office location | Unit E, F28, Eden Plaza, Eden Island, Republic of Seychelles |
| Founding year | 2009 |
| Financial License | （FSA）SD010：Tradexfin Mauritius Financial Services Commission (FSC：)：Fintrade Limited Cyprus Securities and Exchange Commission (CySEC)：Trading Point of Financial Instruments Ltd |
| Language support | English、日本語、Malay、Thai |
| Platform | MetaTrader 4 (MT4)／MetaTrader 5 (MT5) |
| Service Countries | Over 190 countries |
| Number of users | Over 1 million accounts |
| Max Leverage | 1000x |
| Eligible products | Forex、Metal、Stocks、Equity Indices / Index CFD、Energy CFD、Commodities、Cryptocurrency |
XM’s Country of Residence Basic Information
The following is a clear summary of the “Country of Residence Basic Information” for the overseas FX broker XM (XMTrading), including official terms, supported regions, and restrictions. A detailed overview can also be found on the official website. Members can log in for free and participate in promotions, so give it a try!
📍 1. XM’s Regional Services
XM is not a single company, but is operated by multiple legal entities (regional brands).
Each brand provides services in different countries/regions in accordance with local laws and licenses.
Main brands:
| Brand name | Locations and Licenses | Service Area |
|---|---|---|
| XMTrading | Seychelles Financial Services Authority (FSA) | Available in many countries, including Japan |
| XM Global | Belize FSC | Asia, Africa, the Middle East, and other regions |
| XM（EU） | Cyprus CySEC | Focused on EU/EEA member countries |
| others | DFSA (Dubai), etc. | Services in the Middle East |
🌍 2. Regions Where Services Are Available (Basic)
XM provides services across a wide range of regions worldwide.
Accounts and trading are available in many countries (Asia, Europe, Latin America, Africa, the Middle East, etc.).
Examples (Major Regions):
Europe (EU/EEA countries)
Middle East (UAE, Saudi Arabia, etc.)
Africa
Asia (Japan, Thailand, Singapore, etc.)
Latin America
👉 However, terms and conditions and available services may vary depending on your country of residence.
🚫 3. Countries where XM Group Services are Unavailable/Restricted
Account opening is generally not permitted from the following countries and regions:
✔ United States (USA)
✔ Canada
✔ Israel
✔ Iran
✔ Certain sanctioned countries and regions (e.g., North Korea, etc.)
XM Group services are not available in these countries due to legal and regulatory restrictions.
*This list is not permanent and may change due to changes in laws and regulations.
🗺️ 4. How do I check my country of residence?
✅ Automatic check during registration
By selecting “Country of Residence” on the XM Group account opening screen, you can confirm your country of residence by:
Service available → Proceed to next step
Service unavailable → Cannot be selected/Registration unavailable
✅ KYC (Identity Verification/Address Verification)
After opening an account, you will be required to submit address verification documents (utility bill, resident registration, etc.).
This address will be treated as your country of residence and will also be used for restriction checks.
📌 5. Important Notes (Country of Residence and Trading Conditions)
Available services (e.g., leverage, tradable products, and promotions) may vary even within the same country.
In the EU, leverage restrictions imposed by MiFID II regulations apply, and conditions differ from those in other regions.
For Japanese residents, the XMTrading brand is commonly used.
Why XM doesn’t display your country of residence
There are several common reasons why your country of residence may not be displayed or selectable on XM. We’ll list the most common causes in order of importance.
① The country or region is not listed as a country or region where XM doesn’t provide services (most common).
XM doesn’t support all countries.
The following countries and regions are not displayed or selectable as a country of residence on the account opening screen.
Typical examples:
United States
Canada
Israel
Iran
North Korea, etc. (sanctioned countries)
👉 Due to regulatory reasons, this option is not initially displayed as an option.
② The “legal entity/brand” of the XM you are accessing is different.
XM operates under multiple legal entities (regional brands).
For Japan: XMTrading (overseas legal entity)
For the EU: CySEC-regulated XM
For the Middle East and other regions: Separate legal entities
👉 The list of legal entities displayed will vary depending on the XM official website you access.
Common Issues
Accessing the EU XM website
→ Japan and other Asian countries are not displayed
Display differs between the English and Japanese sites
③ Automatic Restrictions Based on Browser and IP Information
XM may automatically restrict the display of your country of residence based on the following:
IP Address (Country of Origin)
Browser Language Settings
Cookie Information
Special Caution
Using a VPN
Connecting via an Overseas Server
👉 If your IP address does not match your actual country of residence, your country may not be displayed.
④ Your information is partially registered and fixed
You have already opened an XM account
There is a partial registration history for a different country of residence
👉 Due to partial registration data or cookies,
the country of residence field may not be displayed or may not be changeable.
⑤ Browser/Device Issues (Surprisingly Common)
Outdated Browser
Influence of Extensions (Ad Blockers, etc.)
Smartphone Display Problems
What to do if your country of residence cannot be found
If your country of residence cannot be found or displayed when opening an XM account, etc., it is important to identify the cause and then take the corrective action in order. Please follow the steps below.
① Basic points to check first (most important)
✔ Check if your country is supported by XM
XM is not supported worldwide
XM is not supported in the United States, Canada, Israel, Iran, etc.
👉 If your country is not supported, it is normal for it to not be displayed, and no action can be taken.
② Specific solutions to try if the account doesn’t display
● Turn off your VPN
Your country of residence is often not displayed when using an overseas VPN
Always access the account using the IP address of your actual country of residence
● Change your browser/device
Chrome → Edge / Safari
PC → Smartphone
👉 Effective for avoiding display issues and restrictions
● Open in incognito mode
Eliminates the effects of cookies and cache
● Set your browser language to match your country of residence
Japan residents → Japanese
English settings may result in the display being displayed for a different region
③ What to do if you already have a registration history
✔ Check “Add Account” instead of registering a new account
If you previously registered in a different country, your country of residence will be fixed
✔ Request a correction from XM Support
Since you cannot change this yourself, support is required
④ Things you should never do (Important)
❌ Forcing a different country name to register a country that is not displayed
❌ Entering a country of residence that is different from your resident registration or address
👉 If a discrepancy is discovered during KYC verification,
there is a risk of your account being frozen or your withdrawal being rejected.
⑤ Last resort: Contact XM Support
For a smoother process, please provide the following:
Your actual country of residence
Screenshots of the screen where your country of residence is not displayed
Device/browser you are using
Whether or not you are using a VPN
👉 If there are technical display restrictions, please contact support to confirm.
Frequently Asked Questions Regarding XM’s Country of Residence
Below are some frequently asked questions (FAQs) regarding XM’s country of residence, focusing on common pitfalls.
Q1. What determines XM’s “country of residence”?
A. It is the country where you actually live (the country where you have actual residence).
It is not your nationality, but the country where you currently live.
The country where you can prove your address with address verification documents (utility bill, resident registration, etc.).
Q2. If I have Japanese nationality but live overseas, can I select Japan?
A. In principle, you cannot.
You must select the country where you currently live as your country of residence.
If your address verification document shows an overseas address, registering as a resident of Japan will result in a KYC mismatch.
Q3. Why is my country of residence not displayed on the registration screen?
A. The main reasons are one of the following:
XM does not provide services in that country.
The XM company (site) you are accessing is different.
VPN/IP restrictions affect your account.
Browser or cookie issues.
👉 It’s normal for the page not to display if the country is unsupported.
Q4. Can I change my country of residence later?
A. You cannot change it yourself.
If you move or emigrate,
contact XM support and have them change your country of residence by submitting the necessary documents.
Q5. What should I do if I’m temporarily staying overseas (business trip/study abroad)?
A. If your base of residence hasn’t changed, you can keep your original country of residence.
Short-term business trip/travel → No change required
Long-term stay/emigrate → Change may be required
If you’re unsure, it’s safest to check with support.
Q6. What happens if I register with a false country of residence?
A. It’s extremely risky.
If a discrepancy is discovered during KYC verification, withdrawals may be rejected and your account may be frozen.
Bonus confiscation
👉 False country of residence information is strictly prohibited.
Q7. Does using a VPN affect your country of residence?
A. It may.
When using an overseas VPN, your country of residence will not be displayed.
You will be redirected to an XM site for another country.
👉 We recommend disabling your VPN during registration and identity verification.
Q8. Which XM brand should Japanese residents use?
A. The usual choice is “XM Trading (Overseas Corporation).”
We offer Japanese support and Japanese yen accounts.
Q9. Do trading conditions vary depending on your country of residence?
A. They may vary.
Maximum Leverage
Tradable Products
Bonuses & Promotions
EU residents are particularly subject to strict regulations and different terms.
Q10. What should I do if I cannot open an account due to my country of residence?
A. Please take the following steps.
Unsupported countries → Unable to open (no action can be taken)
Supported countries → Unable to open → Check the website, disable VPN, or contact support
Do not attempt to register without consulting official support.
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