When you open an account with XM, each account is assigned a server. However, many people say that they forgot the server name. This article explains how to check the server name. In the worst case, you can also contact the support center.
- XMtrading
- Basic Information for When You Don’t Know Your XM Server
- How to Check Your XM Server If You Don’t Know It
- Important Points to Note When Selecting an XM Server
- How to Add a Server Name to MT4/MT5
- How to Add a Server Name to MT4 (PC Version)
- How to Add a Server Name to MT5 (PC Version)
- Common Mistakes and Solutions
- How to Switch Connection Servers
- How to Switch Servers in MT4 (PC Version)
- How to Switch Server Connections in MT5 (PC Version)
- How to Switch on the Mobile Version (MT4/MT5)
- Important Notes When Switching Servers
- Frequently Asked Questions (FAQ)
- Q1. Can I change the server for the same account?
- Q2. What happens to my funds and positions when I switch servers?
- Q3. The server name is not displayed.
- Q4. Can I use the same server for MT4 and MT5?
- Q5. Are real and demo accounts on the same server?
- Q6. What happens if I get the server wrong?
- Q7. Should I switch servers outside of trading hours?
- Q8. Is the server switching procedure the same when using a VPS?
- Q9. Do executions and spreads differ depending on the server?
- Q10. What if I can’t figure out which server I’m using?
- Related
XMtrading
| Operating company | Tradexfin Limited Fintrade Limited |
| Head office location | Unit E, F28, Eden Plaza, Eden Island, Republic of Seychelles |
| Founding year | 2009 |
| Financial License | （FSA）SD010：Tradexfin Mauritius Financial Services Commission (FSC：)：Fintrade Limited Cyprus Securities and Exchange Commission (CySEC)：Trading Point of Financial Instruments Ltd |
| Language support | English、日本語、Malay、Thai |
| Platform | MetaTrader 4 (MT4)／MetaTrader 5 (MT5) |
| Service Countries | Over 190 countries |
| Number of users | Over 1 million accounts |
| Max Leverage | 1000x |
| Eligible products | Forex、Metal、Stocks、Equity Indices / Index CFD、Energy CFD、Commodities、Cryptocurrency |
Basic Information for When You Don’t Know Your XM Server
Below, we’ll explain the basic information you need to know when you don’t know your XM server, organized so that even beginners can easily check and troubleshoot.
What is an XM Server?
An XM server is the “connection destination” for each trading account that you select when logging in to MT4/MT5.
👉
Account Number
Password
In addition to selecting the correct server, selecting the correct server is essential.
How to Check Your XM Server If You Don’t Know It
① Check on the XM Membership Page (Most Important)
Log in to the XM Membership Page
“Account Overview” or “My Account”
Select the desired account
Server name
Account number
These will be displayed.
👉 The most reliable method
② Check your account opening completion email
Subject line example:
“Welcome to XM Trading” “Trading Account Details”
The email will include your account number
Server name
Platform (MT4/MT5)
📌 Check your spam folder as well
③ Search on the MT4/MT5 login screen
MT4/MT5
“File” → “Log in to Trading Account”
Search for “XM” in the server list
Select the displayed XM server and connect
👉 If there are multiple servers, try them in order
④ Check with XM Support
Japanese live chat available
Provide your account number
They will tell you the correct server name
Important Points to Note When Selecting an XM Server
MT4 and MT5 Servers Are Separate
MT4 Account → MT4 Dedicated Server
MT5 Account → MT5 Dedicated Server
❌ MT4 cannot use the MT5 server
❌ The reverse is also not possible
Real and Demo Accounts Are Separate
Real Account Server
Demo Account Server
👉 Confusing the names will prevent you from logging in
Server names are different for each account
Example:
XMTrading-Real 〇〇
XMTrading-MT5 〇〇
XMTrading-Demo 〇〇
👉 Cannot use someone else’s server name
“Invalid Account” Error
Wrong Server
Incorrect MT4/MT5 Selection
Confusion Between Real and Demo
Can Log in but Cannot Trade
Read-Only Password Used
Account Disabled/Frozen
How to Add a Server Name to MT4/MT5
Below, we’ll explain how to add a server name, such as XM, to MT4/MT5.
We’ll explain the process separately for PC versions of MT4 and MT5, with easy-to-follow instructions even for first-time users.
Important Things to Check in Advance
Before adding a server, please have the following ready:
Account Number
Password
Correct Server Name
(e.g., XMTrading-Real___, XMTrading-MT5___, etc.)
*You can find your server name
XM Membership Page
Account Opening Completion Email
How to Add a Server Name to MT4 (PC Version)
Method 1: Search and Add from the Server List (Recommended)
Launch MT4
Top Menu
“File” → “Log in to Trading Account”
Bottom of the login screen
“Server” → “Add New Broker”
Enter “XM” or “XMTrading” in the search field
Select the appropriate server from the list of XM servers displayed
“Next” → Enter your account number and password → Complete
👉 The server will be automatically added to MT4.
Method 2: Select directly from the list of existing servers
Open “Log in to Trading Account”
Search for “XMTrading-*” in the server list
Once found, select it and log in
※ If not displayed, try Method 1
How to Add a Server Name to MT5 (PC Version)
Method 1: Add from the Account Management Screen (Safe)
Launch MT5
Top Menu
“File” → “Log in to Trading Account”
Bottom of the login screen
Click “Open a New Account”
Enter “XM” or “XMTrading” in the search field
Select the displayed XM server
Select “Log in with an Existing Trading Account”
Enter your account number and password
Done
👉 The server will be registered in MT5.
Method 2: Add from the Navigator
“Navigator” on the left
Account → Right-click
“Log in to Trading Account”
Similar to above,
Search for XM → Select server
Common Mistakes and Solutions
❌ Server Not Displaying
Solution
Try searching for both “XM” and “XMTrading”
Restart MT4/MT5
Update to the latest version
❌ Login Error (Invalid Account)
Cause
Wrong Server
Log in to MT5 with MT4 Account
Demo/Real Account Confusion
Solution
Double-check your account type (MT4 or MT5)
Make sure the server name matches the server name on your member page
Common MT4/MT5 Notes
🔸 MT4 and MT5 do not share the same server
🔸 Real and demo accounts are on separate servers
🔸 Server names are different for each account
🔸 The same procedure can be used to add a VPS account
How to Switch Connection Servers
Below, we’ll explain how to switch connection servers in MT4/MT5, including “common procedures for FX brokers, including XM” and “common points to note.”
Basics of Switching Connection Servers
Servers are fixed for each account.
❌ Servers cannot be freely changed within the same account.
✔ Switching = Logging in to a different account.
How to Switch Servers in MT4 (PC Version)
Procedure
Launch MT4
Top Menu
“File” → “Log in to Trading Account”
On the login screen
Account Number
Password
Select the server you want to switch to
Click “Log in”
👉 This will switch your server.
How to Switch Server Connections in MT5 (PC Version)
Procedure
Launch MT5
Top Menu
“File” → “Log in to Trading Account”
Enter or select your account number
Password
Server
Log in
👉 Similarly, in MT5, logging in again completes the switch.
How to Switch on the Mobile Version (MT4/MT5)
Android/iOS
Open the MT4/MT5 App
Settings → Trading Accounts
“Log Out”
“Log in with an Existing Account”
Search for a Broker
XM / XMTrading
Select Server → Log In
Important Notes When Switching Servers
⚠ Server changes are not permitted for the same account.
Servers are automatically assigned when you open an account.
If you want to change your server, open a new account.
Frequently Asked Questions (FAQ)
The following is a summary of frequently asked questions about the XM/MT4/MT5 “Connection Server” feature, focusing on the most frequently asked questions.
Q1. Can I change the server for the same account?
No.
Servers are fixed for each account.
If you want to use a different server, you will need to open a new account.
Q2. What happens to my funds and positions when I switch servers?
There is no impact if you simply log in again to the same account and server.
If you log in to a different account (a different server),
Funds and positions will not be carried over.
👉 To transfer funds, you must perform an “Account Transfer.”
Q3. The server name is not displayed.
Major causes
Broker search has not been performed.
MT4/MT5 is outdated.
Network error.
Solution
Enter “XM” or “XMTrading” in the search field.
Restart MT4/MT5 and update to the latest version.
Q4. Can I use the same server for MT4 and MT5?
No.
MT4 account → MT4 dedicated server
MT5 account → MT5 dedicated server
👉 Even if the account number is the same, you will not be able to log in if the platform is different.
Q5. Are real and demo accounts on the same server?
They are not.
Real account → Real dedicated server
Demo account → Demo dedicated server
If you get confused, you will get an “Invalid account” error.
Q6. What happens if I get the server wrong?
Unable to log in
Error messages such as “Invalid account” and “Connection down” will appear.
👉 Trading terms and account details will not change.
Q7. Should I switch servers outside of trading hours?
It is not required, but it is recommended.
Switching while holding a position may cause
EAs to stop
Temporary price updates to stop
Q8. Is the server switching procedure the same when using a VPS?
Yes, it is.
Even with MT4/MT5 on a VPS, you can switch by logging out and logging back in.
Q9. Do executions and spreads differ depending on the server?
Generally, there isn’t a significant difference.
However, there may be differences in the experience depending on server load
market conditions.
Q10. What if I can’t figure out which server I’m using?
The quickest way is to contact XM Support.
Japanese live chat available.
Just provide your account number
👉 They’ll tell you the correct server name.
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