Exness explains how to set up a password when you need it to log into your account in your personal area and you forget it. Unable to start trade. Users are also human, so they may forget things. If you have forgotten your password or want to change it, please refer to this article.
- Exness Basic Information
- Exness Overview and Features
- What are the reasons why you might be unable to log in?
- How to Reset a Forgotten Login Password?
- Possibility of Account Freezing or Closure Due to Terms of Service Violation
- How do I log in to the Personal Area page?
- Your trading account may be frozen and archived.
- Frequently Asked Questions about Login
- Q1. What should I enter for my Login ID?
- Q2. Why can’t I log in to my Personal Area (PA)?
- Q3. Why can’t I log in to MT4/MT5?
- Q4. What does “Authorization failed” mean?
- Q5. What does “Invalid Account” mean?
- Q6. What do “No Connection” and “Common Error” mean?
- Q7. What should I do if I forget my login password?
- Q8. Why can’t I find my account even though I can log in?
- Q9. What is the difference between Personal Area (PA) and MT4/MT5?
- Related
Exness Basic Information
| Company Name | Exness Group (based in Cyprus and other countries) |
| Year of establishment | 2008 |
| Eligible products | CFDs (contracts for difference) for FX (foreign exchange), precious metals, energy, stock indexes, stocks, cryptocurrencies, etc. |
| Supported tools | MetaTrader 4 / MetaTrader 5 (MT4/MT5), Web Terminal, Exness App, etc. |
| Regulations and Licenses | FCA (Financial Conduct Authority) CySEC (Cyprus Securities and Exchange Commission) FSA (Seychelles Financial Services Authority) FSCA (South Africa) / CBCS (Curaçao) |
| Fund management/protection | Customer funds are managed separately from the operating company’s funds |
| Leverage | 2000 times |
| Account Type | Standard Standard Cent Pro Raw Spread Zero |
| Spread | 0.2〜0.4 pips |
| Deposits and Withdrawals | Credit cards, domestic/international remittances, various electronic wallets, cryptocurrencies |
Exness Overview and Features
Exness is an overseas FX and CFD broker founded in 2008. It’s a multi-asset broker handling not only foreign exchange but also gold, crude oil, stock indices, individual stocks, and cryptocurrency CFDs. It features a proprietary app and compatibility with MetaTrader 4/5. Officially, it positions itself as “one of the world’s largest retail brokers” and holds licenses in multiple countries and regions.
Overview
In short, Exness is an overseas broker that boasts high functionality, fast execution, and multi-product support. In particular, it emphasizes trading costs (spreads), execution speed, and fast deposits and withdrawals, making it a frequent comparison point for users who prioritize short-term trading and automated trading. In terms of operations, its affiliated entities are registered and licensed by multiple regulatory authorities, including Seychelles FSA, Curaçao and Sint Maarten CBCS, and South Africa FSCA. Note that the applicable conditions vary depending on the type of license and which legal entity you open an account with.
1) Wide Range of Trading Instruments
Exness allows trading of FX currency pairs, precious metals, energy, stock indices, stocks, and cryptocurrency CFDs.
It’s a user-friendly platform for those who want to trade a variety of instruments with a single company.
2) Abundant Trading Platforms
The main supported platforms are:
MetaTrader 4 (MT4)
MetaTrader 5 (MT5)
Exness Terminal (Browser Version)
Exness Trade app (Smartphone App)
Exness emphasizes that chart analysis, order placement, and money management can all be completed using the mobile app or web version. It’s a user-friendly platform for both those who prefer MT-based systems and those who prefer a unique UI.
3) Emphasis on Execution Speed and Spreads
Exness highlights its strengths in high-speed execution and stable spreads.
It’s a good fit for those who prioritize the accuracy of entry and exit points, such as scalpers and day traders.
4) Emphasizing Fast Deposits and Withdrawals
Exness officially states that many withdrawals are processed automatically, aiming for fast withdrawals 24/7.
Ease of withdrawal is extremely important in overseas forex trading, making this a major selling point for Exness.
5) Unique Features
Exness differentiates itself from other companies by highlighting the following unique features:
Stop Out Protection
Swap-Free on Certain Instruments (Conditional)
Flexible Leverage Settings
Proprietary Fund Management and Analysis Tools
These features distinguish Exness from simply being an “overseas forex account that supports MT4/MT5,” highlighting its unique trading conditions.
6) Relatively Strong Support and Security
Exness officially emphasizes the following:
24/7 Support
Segregated Accounts
PCI DSS Certification
Data Protection and Security Measures
In short, this company is not simply promoting “high-leverage accounts,” but also emphasizing the reliability of its infrastructure and operations.
What are the reasons why you might be unable to log in?
Simply put, situations where you can’t log in to Exness usually occur when there’s a mismatch between the “login destination” and the “entered information.”
The cause differs depending on whether you can’t access the “Personal Area” or MT4/MT5. Exness’s official help also states that the most common causes are incorrect authentication information and connection problems.
① Inability to log in to the Exness Personal Area
This is a case where you cannot access your main Exness account.
Common Causes
Incorrect email address
Your login ID is your registered email address.
You cannot log in using your account number.
Incorrect password
Uppercase/Lowercase letters
Half-width/Full-width characters
Extra spaces
Difference in keyboard input language (Japanese/English)
Typo in the email address registered
Example: gmail.com
The Personal Area has been discontinued in the past.
Discontinued accounts may not be recoverable.
Browser or app malfunction
Cache or cookie issues
Outdated app version
If you see/see these signs, it’s a problem on the member page side.
Unable to sign in on the Exness official website
Email address + password not working in the Exness Trade app
Unable to proceed on the passcode screen
② Unable to log in to MT4 / MT5
This is a case where you cannot access your trading account.
This is where beginners most often stumble.
Common Causes
Incorrect account number
Incorrect trading password
This is different from your member page password
Incorrect server
Each Exness account has a designated server
Attempting to transfer an MT4 account to MT5
Or vice versa
Common Errors
“Authentication Failed”
“Invalid Account”
“No Connection”
“Common Error”
If you encounter these situations, the problem lies with MT4/MT5
You can access the Exness member page
But you cannot log in to MT4/MT5
The chart freezes
Rates do not update
You cannot place orders
③ Network/Device-related issues
Even if the input information is correct, you may be unable to log in due to your connection environment.
Typical Examples
Unstable Wi-Fi
Using a VPN
Security software/firewall blocking access
Outdated MT4/MT5 or Exness app
Incorrect browser cache
How to Reset a Forgotten Login Password?
The procedure for resetting your Exness login password differs depending on whether you’re trying to reset your “Personal Area password” or your “MT4/MT5 trading password.” Exness manages these two passwords separately.
① If you’ve forgotten your Exness Personal Area password:
This is the login password for accessing the Exness website and app.
Reset Procedure:
Open the sign-in screen on the Exness official website.
Click “Forgot your password?”
Enter your registered email address.
Perform security verification.
Set a new password.
Log in with your new password.
Important Points:
Your login ID is your registered email address, not your account number.
If you enter the Captcha incorrectly multiple times, the reset page may be frozen for up to 24 hours.
② If you’ve forgotten your MT4/MT5 trading password:
This is the password for logging into your trading account.
This is different from your Personal Area password.
Reset Procedure
First, log in to your Exness Member Page (PA).
Open “My Account”.
Click the “︙ (three-dot menu)” next to the target account.
Select “Change Trading Password”.
Enter your new password and save.
Note:
You cannot use the same string as the read-only password for the same account.
After resetting, log in to MT4/MT5 again using the new password.
③ What you need when logging back into MT4/MT5
After changing your password, you will need the following three things to log in to MT4/MT5 again:
Account number
New trading password
Correct server name
If even one of these three is incorrect,
you are likely to encounter “Authorization failed” or “Invalid account” errors.
④ Password Requirements
According to Exness’s official help, passwords usually meet the following requirements:
8-15 characters
Includes uppercase and lowercase letters
Includes numbers
Includes symbols
Example: Abc#1234
⑤ If you “cannot access the member page”
In this case, the correct procedure is to start with ① “Forgot your password?”
If that still doesn’t work, here are some common causes:
Incorrectly entered registered email address
Uppercase/lowercase difference
Mixing half-width and full-width characters
Browser malfunction (cache, cookies)
Old account has been terminated
Possibility of Account Freezing or Closure Due to Terms of Service Violation
At Exness, account freezing (suspension of trading) or account closure may occur if there are violations of the terms of service, fraudulent use, or security issues. In fact, the official Exness Help section clearly states that account termination and invalidation of trading in specific accounts may occur at the company’s discretion.
① Cases that are likely to lead to account freezing/closure
A. Violations of identity verification and account management rules
This is quite basic, but surprisingly many people get stuck here.
Typical examples
Opening an account under someone else’s name
Inconsistent, falsified, or reused identity verification documents
Unnatural registration that appears to be for multiple people under one’s name
Allowing a third party to use your account
Allowing someone else to perform transactions or deposits/withdrawals on your behalf
Exness officially warns strongly against using an account under someone else’s name or suspicious access.
Especially dangerous
“I’ll manage your account for you” found on social media or LINE
“Just lend me your account”
“Just verify my identity and it’s OK”
This is extremely dangerous.
At worst, this could result in a combination of financial trouble and account suspension.
B. Violation of Deposit and Withdrawal Rules
This is extremely important in overseas forex trading.
Commonly Suspicious Behaviors
Depositing or withdrawing using a third-party card, account, or wallet
Depositing only and withdrawing with little to no trading activity
Unnatural fund transfers
Fund routing between multiple accounts
Mismatch between identity verification information and payment method name
These cases are likely to be stopped from an anti-money laundering (AML) and fraud prevention standpoint.
In these cases, rather than an immediate permanent ban, withdrawals are more likely to be held or further verification requested.
C. Cases Deemed to be Fraudulent Transactions or Abuse
Even if you “think you’re trading normally,” it can be dangerous depending on your methods.
Examples of actions that are likely to draw attention:
Trading that intentionally exploits delays or malfunctions in the system or price feed
Abuse of execution loopholes or feed errors
Abuse of abnormal arbitrage or latency
Unnatural hedging using multiple accounts or multiple individuals
Actions aimed at fraudulently obtaining campaigns or benefits
Prohibited actions using EAs (Expert Advisors/automated trading systems)
Exness states that it may temporarily or permanently disable trading if it deems the trading environment to be being abused.
Furthermore, certain functions (e.g., Stop Out Protection) may also be disabled if it is determined that they are being strategically “abused.”
② “Account Freezing” and “Account Closure” are different things
A state similar to account freezing/trading suspension
More likely to occur than complete closure is a restriction of functions.
These symptoms may occur:
MT4/MT5: “Trading is disabled”
Unable to place new orders
Becomes “Only Close” only
Some accounts are unusable
Withdrawal review is put on hold
Exness’s help section explains that “Trading is disabled” may mean that trading is temporarily or permanently disabled.
Account Closure (Personal Area Termination)
More serious is the termination of the Exness Personal Area (member page) itself.
In this state,
You cannot log in
You cannot trade with the same PA
Account functions under that PA stop
The company may, as necessary, refuse withdrawals, close positions, offset accounts, or terminate accounts.
Exness states that termination notifications will be sent to registered email addresses.
③ Signs that make it easy to determine “Is this a freeze?”
If you experience multiple of the following symptoms, it may not be a simple login error but rather a restriction.
Suspicious signs
Unable to log in despite having correct information
Suddenly asked to resubmit identity verification
Withdrawals only stopped
“Trading Invalid” in MT4/MT5
Support requested additional explanations or supporting documents
Security settings or phone number changed without permission
Received login notifications you don’t recognize
If you suspect unauthorized access, Exness recommends immediate security checks, logging out of other devices, and contacting support.
How do I log in to the Personal Area page?
The Exness Personal Area (PA) page is like the “main screen for account management.”
From here, you can create an account, verify your identity, deposit and withdraw funds, change your password, and check your MT4/MT5 information. Exness officially describes PA as the central hub for account setup and trading account management.
Basic Flow
Go to the Exness official website
Click “Sign In” in the upper right corner
Enter your registered email address
Enter your Personal Area password
Login complete → Enter PA (Member Page)
You will need to enter these two things:
Registered email address
Personal Area password
Common Misunderstanding
You cannot log in with your MT4/MT5 account number.
Exness officially states that your PA username is your registered email address.
① Check your account status
In PA, you can first view your trading account list (My Accounts).
Here, you manage which accounts you have, whether they are MT4 or MT5, your balance, etc.
② Identity Verification (if not yet completed)
If you haven’t completed identity verification yet, proceed from “Complete Profile” or Settings (Profile) at the top of PA.
The general process is as follows:
Email Verification
Phone Number Verification
Personal Information Input
Profile Input (Income, Trading Experience, etc.)
Identity Verification Documents (ID)
Submission of Address Verification Documents
After submitting documents, verification may take up to 24 hours.
③ Deposit (if necessary)
After verification or depending on the conditions, you can deposit funds from PA.
If you are not verified, there may be restrictions on deposits and usage.
④ Check MT4/MT5 Information
From PA, you can check the following for each account:
Account Number (Login Number)
Server Name
Account Type
This is for logging into MT4/MT5.
Your trading account may be frozen and archived.
At Exness, it’s common for trading accounts to be simply “archived” rather than “frozen.” This is especially likely for accounts that haven’t been used for several days. Exness officially states that MT4/MT5 accounts may be automatically archived after 3 days of inactivity.
What is “archiving”?
Simply put, Exness archiving is a mechanism that “temporarily stores unused trading accounts.”
What happens when an account is archived?
The account cannot be used for normal trading.
It becomes less visible in the account list.
However, the funds remain.
It can be used again after restoration (reactivation).
In other words, it’s not account closure.
There’s a high probability that a live account can be restored.
When is an account archived?
Exness officially states that “inactivity” is the condition.
What does “inactive” mean?
It means neither of the following conditions is met.
No trades have been made.
No balance operations (deposits, withdrawals, fund transfers) have been performed.
If this continues, your real account may be automatically archived.
Furthermore, current help states that this can happen to MT4/MT5 real accounts in as little as 3 days.
Caution
This is a bit strict, so
it’s safer to assume it will happen sooner than you think, rather than “after leaving it for several weeks.”
How to check (most important)
You can check this by accessing your Exness Personal Area (PA).
PC/Browser version check procedure
Log in to your Exness PA
Open “My Account”
Select “Real Trading Account” or “Demo”
Scroll down
Find “Archived Account”
According to Exness official, the web version also allows you to check:
Whether it was automatically archived or manually archived
Archived date
Frequently Asked Questions about Login
This page provides a clear and concise summary of frequently asked questions (FAQs) about logging into Exness, ordered from most common to least common. More detailed information can be found on the homepage. Please refer to this page if you have any questions, as it contains helpful information.
Q1. What should I enter for my Login ID?
A. It varies depending on the login destination.
Personal Area (PA)
Required information:
Registered email address
PA password
MT4 / MT5
Required information:
Trading account number
Trading password
Server name
The most common mistake is confusing these two.
You cannot log in to the PA using your account number.
Q2. Why can’t I log in to my Personal Area (PA)?
A. There are four common causes:
Incorrectly entered registered email address
Incorrect PA password
Caps Lock / Japanese input / Extra spaces
Browser or app malfunction
Exness officially emphasizes that
“Username = Registered email address”
Troubleshooting Steps
Reconfirm your email address
Re-enter your password manually
If Chrome doesn’t work, try a different browser
Try in incognito mode
Try using the Exness Trade app
Q3. Why can’t I log in to MT4/MT5?
A. Most of the time, it’s due to a mismatch in trading account information.
Common Causes
Incorrect account number
Incorrect trading password
Incorrect server name
MT4 account logged into MT5 (and vice versa)
Exness’s official website also states that most “Authorization failed” and “Invalid account” errors fall into this category.
Q4. What does “Authorization failed” mean?
A. It means the authentication information is incorrect.
It’s mainly one of the following:
Incorrect account number
Incorrect trading password
Incorrect server
Incorrect MT4/MT5 type
Solution
Log in to PA and reconfirm the following for the target account:
Account number
Server
Account type (MT4/MT5)
Please reconfirm these details.
Q5. What does “Invalid Account” mean?
A. This means you are trying to log in with invalid account information.
Common causes:
Incorrect account number
Incorrect trading password
Incorrect server
Solution
The quickest way is to go to My Accounts in PA and re-enter the information for the relevant account.
Q6. What do “No Connection” and “Common Error” mean?
A. These are often problems with your internet or connection environment.
Common causes
Unstable Wi-Fi
Router malfunction
VPN interference
Firewall/security software
MT4/MT5 app malfunction
Solution
Switch from Wi-Fi to mobile data
Restart router
Disable VPN
Restart MT4/MT5
Rescan servers
Reinstall if necessary
Q7. What should I do if I forget my login password?
A. The procedure differs depending on which password you forgot.
Forgot your PA password?
Go to the Exness login screen.
“I forgot my password.”
Enter your registered email address.
After authentication, set a new password.
Forgot your trading password?
Log in to PA.
The three-item menu for the target account:
“Change Trading Password”
Set a new password.
Even on the official Exness website, these two are managed completely separately.
Q8. Why can’t I find my account even though I can log in?
A. It may be archived.
Exness sometimes archives (stores inactive) trading accounts that haven’t been used for a while.
Symptoms at that time:
You can access PA.
But the account isn’t listed.
Difficulty accessing it in MT4/MT5.
Solution:
Check your archived PA account and see if you can restore it.
*This is different from “freezing.”
Q9. What is the difference between Personal Area (PA) and MT4/MT5?
A. They have different roles.
PA
What you can do:
Identity verification
Deposits and withdrawals
Account creation
Password change
Account number and server confirmation
MT4 / MT5
What you can do:
View actual charts
Place orders
Close positions
Trade management
In other words,
PA = Account management
MT4/MT5 = Actual trading
That’s it.
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