HFM (formerly HotForex): A comprehensive, up-to-date guide to the causes and procedures for when you can’t make a deposit with FX, including transfer types, time, fees, and solutions. HF Markets accepts a variety of deposit methods. It’s a very user-friendly company, accepting not only bank transfers, credit cards, and bitwallet, but even cryptocurrency deposits. However, there are times when you can’t make a deposit, so we’ve put together a troubleshooting guide.
- HFM Basic Information
- Reasons for not being able to deposit into HFM
- If you can’t deposit via bank transfer
- If you can’t deposit with a credit card
- If you can’t deposit using bitwallet
- 1️⃣ KYC (Know Your Customers) on bitwallet are not completed [Most Common Issue]
- 2️⃣ Name/Registration Information Inconsistency
- 3️⃣ Insufficient bitwallet balance/Currency difference
- 4️⃣ HFM’s KYC (Know Your Customer) verification has not been approved.
- 5️⃣ Incorrect deposit procedure.
- 6️⃣ Minimum Deposit Amount/Maximum Limit Issues
- 7️⃣ Temporary system failure/maintenance.
- If you can’t deposit with BXONE
- 1️⃣ BXONE’s KYC (Know Your Customer) Verification is Not Completed [Most Common Issue]
- 2️⃣ Name/Registration Information Inconsistency
- 3️⃣ The correct deposit procedure was not followed.
- 4️⃣ Insufficient BXONE balance/currency mismatch
- 5️⃣ HFM’s KYC verification has not been approved
- 6️⃣ Minimum Deposit Amount/Deposit Limit
- Regarding Deposit Processing Delays
- HFM Deposit Rules and Important Points
- What to do if you can’t deposit
HFM Basic Information
| Company Name | HF Markets（SV） Ltd. |
| Year of establishment | 2010 |
| Service Overview | A large brokerage providing services in over 180 countries worldwide with millions of registered accounts |
| Financial products handled | Foreign Exchange (FX), Stock Indices/Commodities, Stock CFDs/Cryptocurrencies |
| Trading Platform | MetaTrader 4（MT4）、MetaTrader 5（MT5） |
| Maximum Leverage | 2,000x |
| User Support | Multilingual support |
| Financial License | ✔ FCA (UK, Financial Conduct Authority) ✔ FSCA (South Africa) ✔ DFSA (Dubai) ✔ FSA (Seychelles) |
| Deposit and Withdrawal Methods | Bank transfer Credit/Debit card (VISA/Master/JCB, etc.) bitwallet / BXONE / Binance Pay / Cryptocurrency |
| Account Type | Cent Account Premium Account Pro Account Zero Account Top-up Bonus Account |
Reasons for not being able to deposit into HFM
The main reasons for not being able to deposit into HFM (HF Markets) are usually due to account status, deposit method, or system/regulations. We will organize the most common cases in practice by cause. Operations can be performed from the screen, so if the desired processing is not completed within 24 hours, click on the current status to check. Please see information about online wallets, financial institutions (only available on weekdays), cryptocurrencies, BitPay, and credit.
1️⃣ Account/KYC Reasons
❌ Identity Verification Incomplete
ID/Address Verification Documents Unapproved
Documents Expired, Blurred, or Inconsistent (Name or Address)
▶ Solution
Check the “Verification Status” on your HFM My Page
If resubmission is required, submit clear images and the latest documents.
❌ The name on the deposit account does not match.
Third-party credit cards, bank accounts, and e-wallets are not accepted.
▶ Solution
Always use a deposit method that is in the same name as your HFM account.
2️⃣ Common Reasons for Each Deposit Method
💳 Credit Card/Debit Card
International Payments Restricted or Rejected by the Card
3D Secure (Identity Verification) Not Supported
Credit Limit/Daily Payment Limit Exceeded
Some Domestic Debit Cards Are Not Supported
▶ Solution
Contact your card company to confirm that you are authorized to make payments to overseas FX brokers.
Try a different card/deposit method.
🏦 Domestic Bank Transfers/International Remittances
Incorrect transfer information (SWIFT, IBAN, reference number)
Omission of name or reference number
Bank’s international remittance regulations/AML check
▶ Solution
Enter the HFM-specified reference number (in the comments section) correctly
Wait 1-3 business days for the transaction to be reflected
💻 Electronic wallet (bitwallet/STICPAY, etc.)
Insufficient balance on wallet
Wallet not authenticated (KYC not completed)
Mismatch between HFM and registered email/name
▶ Solution
Complete identity verification on the electronic wallet
Confirm match of registered information
₿ Cryptocurrency deposit
Incorrect transfer network selection (e.g., ERC20/TRC20)
Less than minimum deposit amount
Not reflected due to network congestion
▶ Solution
Strictly adhere to the HFM-specified network
Store the transaction ID (TXID)
3️⃣ Reasons due to HFM restrictions/specifications
⚠️ Minimum deposit amount not met
Minimum deposit amounts vary depending on the deposit method and account type
⚠️ Violation of deposit and withdrawal rules
HFM’s anti-money laundering measures
👉 “Withdrawals must be made via the same route as the deposit method” is the general rule.
Inconsistencies with past deposit history may result in restrictions.
4️⃣ System/Timing Issues
🛠 Maintenance/Outages
Temporary maintenance on HFM or the payment company
Processing delays on holidays, weekends, and late nights
▶ Solution
Wait a few hours to one business day and try again
Check the announcements on the official website or My Page
If you can’t deposit via bank transfer
For reference, if you can’t deposit via bank transfer using your HFM (HF Markets) data, this is most likely due to input errors, mismatched names, or bank restrictions. We’ve summarized the most common causes and solutions below for clarity. Banking has many restrictions, so if you experience difficulties using it, please consider other options. For security reasons, we do not allow transfers under the name of a team or other person.
1️⃣ Inputting Transfer Information Incorrectly (Most Common)
❌ Common Mistake
Reference Number (Reference/Comment Field) Not Filled In
Incorrect SWIFT Code, Bank Name, or Branch Name
Incorrect Beneficiary Name
Incorrect Transfer Currency (JPY/USD, etc.)
✅ Solution
Enter the “Bank Name, Branch Name, SWIFT, and Reference Number” exactly as displayed on your HFM My Page.
Be sure to enter the reference number in the comments/message field.
If the reference number is not entered, the funds will not be reflected in your account even after receiving them.
2️⃣ Inconsistent Transfer Name
❌ Examples of Bad Practices
Transferring from a Family or Corporate Account
Inconsistent Katakana/Roman Alphabet (including bank specifications)
✅ Solution
Transferring from a Bank Account with the Same Name as Your HFM Account
Make sure the name on the account matches the name registered with HFM as closely as possible.
3️⃣ Bank Restrictions or Rejections on International Transfers
❌ Common Cases
Bank Refuses Transfer to Overseas FX Broker
AML (Anti-Money Laundering) Hold
Additional Confirmation for First Overseas Transfer
✅ Solution
Contact Bank/Support
Check if Overseas Transfers are Blocked
Use a Different Bank (Online Banks May Be Easier)
Switch to an E-Wallet (bitwallet/STICPAY)
4️⃣ Minimum Deposit/Delivery Requirements Not Met
Bank transfers may have a higher minimum deposit amount.
Intermediary and receiving bank fees may cause the amount received to fall below the minimum deposit amount.
✅ Solution
Transfer a larger amount to account for fees.
Check the minimum deposit amount on your HFM My Page in advance.
5️⃣ The funds have not yet arrived.
Overseas bank transfers
May take 1-3 business days (maximum 5 business days).
Processing is suspended on weekends, holidays, and international holidays.
✅ Solution
If the funds don’t appear immediately after the transfer, wait a few business days.
The bank’s “Remittance Complete” and HFM’s “Account Reflection” are separate.
6️⃣ Intermediary Bank/Exchange Processing Issues
Cases of Holds or Refunds at the Intermediary Bank
Processing Delays During Exchange Rate Conversion (JPY to USD)
✅ Solution
Obtain a SWIFT Remittance Slip (MT103) from your bank.
Submit it to HFM Support for an investigation.
If you can’t deposit with a credit card
If you can’t deposit with a credit card or debit card at HFM (HF Markets),
👉 this is most likely due to restrictions imposed by the card company.
Below, we’ve organized the causes and solutions in an easy-to-understand manner. Since they’re making solid efforts to address this issue, it’s best to contact the operating company for details.
1️⃣ Overseas payment blocked by card issuer (most common)
❌ Common causes
Automatic rejection of payments to overseas FX brokers
Temporary block due to security measures
First overseas online payment
✅ Solution
Contact your card issuer
Confirm whether “overseas online payments (overseas FX brokers)” are permitted
Request temporary security lock release
2️⃣ 3D Secure (identity authentication) not supported/authentication failed
❌ Common causes
3D Secure not registered
Incorrect one-time password entry
The authentication screen closed prematurely
✅ Solution
Enable 3D Secure on the card issuer’s member site
Enable SMS and authentication app reception
Retry using a different browser/device
3️⃣ Credit limit/transaction count limit
❌ Common causes
Exceeding monthly/daily credit limit
Restrictions on payments due to repeated small payments in a short period of time
✅ Solutions
Check your available credit limit
Wait a few hours to a day and try again
Deposit in installments (beware of withdrawal limits)
4️⃣ Debit Card-Specific Issues
❌ Common Causes
Some domestic debit cards are not supported
Insufficient funds (due to immediate withdrawals)
✅ Solutions
Switch to credit card
Try a different brand (VISA / MasterCard)
5️⃣ Name mismatch/registration information error
❌ Common Causes
Card name and HFM account name do not match
Incorrect card information (number, expiration date, CVV)
✅ Solutions
Always use a card in your own name
Re-enter card information (avoid copy and paste)
6️⃣ HFM Restrictions/Specifications
KYC (Know Your Customer) has not been approved
Initial deposit limit has been reached
Check consistency with past withdrawal history
✅ Solutions
Check your identity verification status on your My Page
If the limit has been reached, try using another deposit method
If you can’t deposit using bitwallet
If you can’t deposit using bitwallet to HFM (HF Markets),
👉 It’s most likely due to an issue with the account name, authentication, balance, or link settings.
Below, we’ve listed the most common causes and solutions in order of priority. Address issues are a common problem.
1️⃣ KYC (Know Your Customers) on bitwallet are not completed [Most Common Issue]
❌ Cause
Your bitwallet account’s identity verification is not completed.
Email authentication and identity verification documents are not approved.
✅ Solution
Log in to bitwallet.
“Account Settings” → “Identity Verification”
Check if the status is Approved.
- If your account is not approved, transfers to FX brokers will be restricted.
2️⃣ Name/Registration Information Inconsistency
❌ Cause
The name on your bitwallet account and the name on your HFM account do not match.
Differences in Romanization (e.g., YAMADA TARO / TARO YAMADA).
✅ Solution
Make sure the registered names on your bitwallet and HFM account match exactly.
If corrections are required, it is common to make the corrections on your bitwallet account first.
3️⃣ Insufficient bitwallet balance/Currency difference
❌ Cause
Insufficient available balance on bitwallet.
Attempting to deposit directly into a USD account despite having a JPY balance.
✅ Solution
Exchange currencies within bitwallet before sending.
Ensure you have a balance that includes the sending amount and fees.
4️⃣ HFM’s KYC (Know Your Customer) verification has not been approved.
❌ Cause
HFM’s identity verification has not been completed.
Address verification documents are incomplete or expired.
✅ Solution
HFM My Page → Profile → Check Authentication Status.
Deposits to bitwallet may not be accepted until the account is “approved.”
5️⃣ Incorrect deposit procedure.
❌ Common mistake.
Sending funds directly from bitwallet.
(※ The correct way to deposit funds is through your HFM My Page.)
Incorrect recipient selection.
✅ Correct procedure (important).
Log in to your HFM My Page.
Select “Deposit” → “bitwallet.”
Enter the deposit amount.
Automatically redirect to bitwallet.
Payment is confirmed on bitwallet.
※ Transfers from bitwallet alone will not be reflected.
6️⃣ Minimum Deposit Amount/Maximum Limit Issues
There is a minimum deposit amount for HFM bitwallet deposits.
You have reached your single/daily deposit limit.
✅ Solution
Check the minimum and maximum amounts on your My Page.
Adjust the amount and try again.
7️⃣ Temporary system failure/maintenance.
Temporary issue on bitwallet or HFM.
Unstable processing during holidays and late night hours.
✅ Solution
Wait a few hours and try again.
Check the official announcement.
If you can’t deposit with BXONE
If you can’t deposit with BXONE on HFM (HF Markets),
👉 In most cases, the issue is due to identity verification, name matching, operation procedures, or balance/currency.
Below, we’ve listed the most common causes and solutions in order of priority. Knowing our terms of use and rules for each issue can help you quickly resolve the issue, such as by quickly reverting your account.
1️⃣ BXONE’s KYC (Know Your Customer) Verification is Not Completed [Most Common Issue]
❌ Cause
BXONE account identity verification has not been approved
Documents have been submitted, but the status is “Under Review”
✅ Solution
Log in to BXONE
Check the “Account Settings/Identity Verification” status to see if it is “Approved.”
- If not approved, transfers to FX brokers will be restricted.
2️⃣ Name/Registration Information Inconsistency
❌ Cause
The name registered on BXONE and the name on the HFM account do not match.
Different Roman alphabet spelling order/middle name
✅ Solution
Make sure the name spelling on BXONE and HFM are exactly the same.
If corrections are necessary, prioritize the corrections on the BXONE side.
3️⃣ The correct deposit procedure was not followed.
❌ Common Mistake
Transferring funds directly from BXONE to HFM
Not via the HFM My Page
✅ Correct Procedure (Important)
Log in to your HFM My Page
Select “Deposit” → “BXONE”
Enter the deposit amount
Automatically redirect to BXONE
Payment confirmed on BXONE
- Transfers from BXONE alone will not be reflected
4️⃣ Insufficient BXONE balance/currency mismatch
❌ Cause
Insufficient available balance on BXONE
Deposit JPY balance to USD account
✅ Solution
Convert currency within BXONE before depositing
Ensure sufficient balance including fees
5️⃣ HFM’s KYC verification has not been approved
❌ Cause
HFM’s identity verification has not been completed
Incomplete or expired address verification documents
✅ Solution
HFM My Page → Profile → Authentication Status
Make sure all are “Approved”
6️⃣ Minimum Deposit Amount/Deposit Limit
There is a minimum deposit amount for BXONE deposits
Single/daily deposit limits have been reached
✅ Solution
Check the minimum and maximum amounts on your My Page.
Adjust the amount and try again.
Regarding Deposit Processing Delays
Delays in HFM (HF Markets) deposit processing are often caused by factors such as the deposit method, confirmation procedure, and timing.
Here, we’ll explain the causes, estimated time, and solutions. Generally, if a user completes the form and continues processing, the transaction will be reflected within one day. While this varies depending on the transaction, it can also be fast, so it should be reflected immediately after tapping a transfer button.
1️⃣ Estimated Time for Reflection by Deposit Method
| 入金方法 | 通常の反映時間 | 遅延しやすいポイント |
|---|---|---|
| クレジット／デビットカード | 即時〜数分 | 3Dセキュア失敗・カード会社確認 |
| bitwallet / BXONE | 即時〜30分 | 名義・KYC不一致 |
| 仮想通貨 | 10分〜数時間 | ネットワーク混雑 |
| 国内銀行送金 | 当日〜1営業日 | 参照番号未記載 |
| 海外銀行送金 | 1〜3営業日 | 中継銀行で保留 |
Changes made on weekends, holidays, or during late night hours may not be reflected until the next business day.
2️⃣ Main Causes of Deposit Processing Delays
① Additional KYC Verification
First-time or large deposits may require additional screening.
Cases where document resubmission is required
② Name/Information Inconsistency
Difference between the depositor’s name and the HFM registered name
Inconsistency in e-wallet registration information
③ Missing reference number or memo field (bank transfer)
Deposits are not automatically reflected
Delays due to the need for manual verification
④ Processing delays on the payment company/bank side
AML checks at intermediary banks
Credit card/e-wallet temporary hold
⑤ System maintenance
Regular/unscheduled maintenance by HFM or the payment company
3️⃣ Immediate Solutions by Deposit Method
💳 Credit card
Recheck 3D Secure authentication
Check for hold/rejection with the card company
💻 E-wallet (bitwallet/BXONE)
Check that both KYCs are “approved”
Check whether the deposit was made via the HFM My Page
🏦 Bank Transfer
Wait 1-3 business days
Prepare your remittance receipt (MT103)
Check the reference number
₿ Cryptocurrency
Check the transaction ID (TXID)
Double check that the network and currency type are correct
HFM Deposit Rules and Important Points
The most important points regarding HFM (HF Markets) deposit rules and important points are: KYC (Know Your Customer), name matching, and consistency between deposits and withdrawals.
To avoid any issues, we’ve systematically compiled the most appropriate and essential rules for practical use. Even if you don’t fully understand the system, you might notice these important points, but please be careful until you receive your funds.
✅ KYC (Know Your Customer Certification) is required
KYC must be completed before or at the time of your first deposit.
Restrictions apply unless ID and address verification documents are approved.
✅ The depositor’s name must exactly match the HFM account holder’s name.
Credit cards, banks, and e-wallets must all be in the account holder’s name.
Third-party funds are not accepted (family members or corporations are also not accepted).
✅ Deposit and withdrawal methods must generally be the same.
Due to anti-money laundering (AML) regulations,
👉 Withdrawals must be made using the same method as the deposit.
If you deposit using multiple methods, withdrawals will be calculated based on the ratio of your deposits.
2️⃣ Rules and Notes for Each Deposit Method
Currently, there are cases where multiple transfers or transmissions may not work. If you are not familiar with modern payment services, you will be missing out. Please be aware of the following. Also, since people often forget to transfer funds after they’ve been received, make sure to remember them until you receive them.
💳 Credit/Debit Card
Payment: Instant to minutes
Withdrawals will be refunded to your card up to the amount deposited.
Withdraw profits via another method (bank/electronic wallet)
International payments/3D Secure required
⚠️ Caution
Some debit and prepaid cards are not supported (Amex, JCB, and Visa cards are supported).
Card companies may block international FX transactions.
🏦 Bank Transfer (Domestic/International)
Payment: Same day to 3 business days (Monday through Friday, weekdays only)
Reference number required
Intermediary bank fees may reduce the amount received.
⚠️ Caution
Minimum deposit amount is high (online direct banking)
Incorrect name or reference number may cause delays in payment.
💻 Electronic wallet (bitwallet/ BXONE)
Accounting: Immediate to 30 minutes
Must be performed via your HFM My Page
KYC completion required on both the wallet and HFM side
⚠️ Caution
Error due to mismatched name or registration email
Direct transfer from wallet is not possible
₿ Cryptocurrency
Accounting: 10 minutes to several hours
Strictly adhere to designated networks (ERC20/TRC20, etc.)
⚠️ Caution
Incorrect network selection = risk of losing funds
Minimum deposit amount required (may be specified for Tether Coin, Bitcoin, BinancePay, Cardano, Bitcoin Cash, Ethereum, Litecoin, etc.)
What to do if you can’t deposit
If you can’t deposit with HFM (HF Markets), the quickest and most thorough solution is to determine where the problem is.
Below is a practical checklist (check from top to bottom). Almost everything you do, such as asset handling, has something to do with your own operations. There are only a few reasons why you can’t proceed or succeed, such as using minor cryptocurrencies.
① First things to check (common):
Have all KYC verifications been approved?
Is the deposit name the same as your HFM account name (third-party names are not accepted)?
Did you make the deposit from your HFM My Page?
Did you meet the minimum deposit amount and limit?
Did you check the error message/payment failure message?
👉 This will solve 90% of the problems.
② Solutions for Each Deposit Method
💳 Credit/Debit Card
Problems That Often Cause Rejections
Overseas FX Payment Blocked
3D Secure Failed
Credit Limits/Number of Use Limits
Solutions
Contact Your Card Company
👉 Check to see if your overseas online payment has been rejected
Enable 3D Secure
Try a different card/brand (VISA/Master)
💻 Electronic Wallet (bitwallet/BXONE)
Problems That Often Cause Rejections
KYC on the Wallet Side Incomplete
Name Mismatch
Not via HFM My Page
Solutions
Confirm that identity verification on bitwallet/BXONE is complete
Retry the operation by switching from HFM to your wallet
Match the currency (JPY/USD)
🏦 Bank Transfers (Domestic/International)
Common Causes of Rejection
Reference Number Not Specified
Name Mismatch
Bank Refusal of International Transfer
Solution
Be sure to include the reference number in the comments section
Wait 1-3 business days
Check with your bank to see if the transfer has been put on hold or refunded
₿ Cryptocurrency
Common Causes of Rejection
Incorrect Network Selection
TXID Not Confirmed
Deposit Below Minimum Amount
Solution
Recheck the Selected Network
Obtain the TXID and Submit it to Support
Resend with a Sufficient Amount (Taking Fees into Account)
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