This article explains why Exness may not reflect withdrawals even after confirming them using the various deposit methods available for trading accounts (bank, cryptocurrency, credit card). While it offers unlimited leverage and narrow spreads, there are no bonuses, so you cannot trade without a deposit. Beginners may be concerned about making deposits, so we’ve compiled an article with solutions for when you can’t make a deposit.
Exness Basic Information
| Company Name | Exness Group (based in Cyprus and other countries) |
| Year of establishment | 2008 |
| Eligible products | CFDs (contracts for difference) for FX (foreign exchange), precious metals, energy, stock indexes, stocks, cryptocurrencies, etc. |
| Supported tools | MetaTrader 4 / MetaTrader 5 (MT4/MT5), Web Terminal, Exness App, etc. |
| Regulations and Licenses | FCA (Financial Conduct Authority) CySEC (Cyprus Securities and Exchange Commission) FSA (Seychelles Financial Services Authority) FSCA (South Africa) / CBCS (Curaçao) |
| Fund management/protection | Customer funds are managed separately from the operating company’s funds |
| Leverage | 2000 times |
| Account Type | Standard Standard Cent Pro Raw Spread Zero |
| Spread | 0.2〜0.4 pips |
| Deposits and Withdrawals | Credit cards, domestic/international remittances, various electronic wallets, cryptocurrencies |
Deposit method and procedure
Please refer to the article below for information on how to deposit money into your account from your personal area, including margin and balance. There is a minimum deposit limit for Exness merchants. Additionally, different fees may apply depending on where the service is provided. There are no other risks. Handling of cards varies depending on the brand. There are quite a lot of financial products in the industry, and we handle many currencies, so we recommend it to investors.
Reasons and solutions for payment failure
We will introduce the causes and solutions to the problem of not being able to deposit with Exness as frequently asked questions. We will introduce each one one by one, so please refer to them. When investing, the solution may be surprisingly simple, such as how to use the system or the credit card number being incorrect, or when you look at the details and situation. Let’s check it later. Customers can basically contact support as long as they check the business hours on weekdays. Currently, security is also well-developed, and the company is licensed by the Financial Services Agency, so it is a safe company. You can also make inquiries to the operating company from the new screen on the official website’s home page.
Identity verification unconfirmed
If you have just opened an account with Exness and your identity has not been verified, you will not be able to deposit using credit cards or cryptocurrencies. Bitwallet, STICPAY, and bank transfer can be used up to $2,000. First of all, please complete the identity verification before trading.
credit card rejection
Exness accepts credit card deposits, but not just any credit card. Exness only accepts JCB, and does not accept VISA or MasterCard. In fact, Exness does not accept VISA or MasterCard. There are also other options such as StickPay and virtual currency (deposited from a network address), so in any case, you should consider these once you log in.
Minimum deposit is
Exness has a minimum deposit amount of $10, so you cannot deposit less than $10. The upper limit varies depending on the deposit method and is frequently changed, so there are also anti-money laundering measures in place, and if you have a large amount of funds, be sure to check it each time. If you are depositing a significant amount, be sure to consult support in advance so you don’t forget later.
bitwallet/STICPAY Deposit
Bitwallet and STICPAY must be registered with the same e-mail address as Exness, and if the e-mail address is different, an error will occur when depositing. If you registered with a different email address, change it to match your Exness email address.
For bank transfer
For bank transfers, the transfer ID must be written in front of the name of the transferee. The transfer ID is displayed on the last page of Exness bank transfer, so don’t miss it. If you do not make it the account holder in the form of transfer ID + name, you will not be able to link it with the account and the payment process will remain pending. Please contact the support center.
Credit card usage limit exceeded
Please note that if you try to deposit an amount that exceeds your credit card’s limit, your card company will block it. Please contact your credit card company to change your credit card limit. If you wish to continue, please access the site immediately on a business day.
Prohibited matter
Exness has very few restrictions, but if you violate any of the prohibited activities, your account may be frozen. If your account is frozen, you will not be able to process deposits. Please refer to the article below for details of prohibited activities. Therefore, you will generally be held responsible, so be careful about your behavior in the market. You should not cause any strain on the trading system or delays in the system.
Financial institution rules
Deposits may not be possible depending on the bank. Banks may refuse, and some banks may refuse to deposit funds to companies designated by the government, so if you are refused, be sure to ask them why. The same goes for credit and debit card companies.
Minimum initial deposit amount for account type
There is a setting called the initial minimum deposit amount for each account type. The rule is that you must deposit at least $10 for Standard and Standard Cent accounts, and $1000 for Low Spread, Zero, and Pro accounts.
Maximum deposit amount
Exness has a deposit limit set. Please note that deposits exceeding this amount will not be processed and will be rejected.
| Bank | 25,500$ |
| Credit/Debit Card | 10,000$ |
| bitwallet | 22,000$ |
| STICPAY | 10,000$ |
| Perfect Money | 100,000$ |
| Webmoney | 1,000,000$ |
| BTC | 10,000,000$ |
| USDT | 10,000,000$ |
| USDC | 10,000,000$ |
Exness has great support
Exness has operational support, and although it may take some time, if you contact them, they will help you until the amount is reflected in your deposit. As mentioned above, there are restrictions such as upper limit on deposits, but the final result will be reflected properly. There are many overseas Forex companies such as XM, ThreeTrader, Axiory, FXGT, TitanFX, etc., but Exness is relatively friendly.
Let’s check the conditions
There are simple rules for making deposits, as explained above, so be sure to follow them carefully. It is quite convenient as you can also pay and transfer things such as BitWallet, WebMoney, JCB Card, online wallet, bank account, and Bitcoin. Please note that authentication may take some time.
Immediate reflection on online wallet or credit card
If it is a credit card or online wallet, it will be reflected immediately. If you are in a hurry or are impatient, either one is better. It will always be reflected within 24 hours. Support will tell you how to deal with the problem, so you can feel free to consult with them. If you are interested, please start by opening an account.
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