If there is no trading period in an area for a certain period of time in Exness, the account will automatically become dormant and archived. There are a certain number of people who want to trade and open an account, but then leave it alone. Once an account is opened, it is not okay to leave it alone forever. If an account becomes dormant or there is a violation, it may be frozen. We have written an article about each condition and how to unlock it.
Exness Basic Information
| Company Name | Exness Group (based in Cyprus and other countries) |
| Year of establishment | 2008 |
| Eligible products | CFDs (contracts for difference) for FX (foreign exchange), precious metals, energy, stock indexes, stocks, cryptocurrencies, etc. |
| Supported tools | MetaTrader 4 / MetaTrader 5 (MT4/MT5), Web Terminal, Exness App, etc. |
| Regulations and Licenses | FCA (Financial Conduct Authority) CySEC (Cyprus Securities and Exchange Commission) FSA (Seychelles Financial Services Authority) FSCA (South Africa) / CBCS (Curaçao) |
| Fund management/protection | Customer funds are managed separately from the operating company’s funds |
| Leverage | 2000 times |
| Account Type | Standard Standard Cent Pro Raw Spread Zero |
| Spread | 0.2〜0.4 pips |
| Deposits and Withdrawals | Credit cards, domestic/international remittances, various electronic wallets, cryptocurrencies |
Exness Overview and Features
Exness is an online broker providing FX (Foreign Exchange Margin Trading) and CFD (Contract for Difference) services to individual investors and traders. Below is an overview and summary of its features.
Exness Overview
Established: 2008
Headquarters: Seychelles (Major international offices include Cyprus and the UK)
Regulations and Licenses:
FCA (Financial Conduct Authority, UK)
CySEC (Cyprus Securities and Exchange Commission)
Other regional regulations, such as the South African FSCA
Products Offered:
FX (Currency Pairs)
Precious Metals (Gold, Silver)
Crude Oil and Energy Commodities
Crypto Assets (Bitcoin, etc.)
Stock Index CFDs
Exness Features
Narrow Spreads and Low Trading Fees
Generally, spreads on major currency pairs are very narrow, and professional accounts allow trading from 0.0 pips.
Fees are also set low, making it suitable for short-term trading (scalping).
Diverse Account Types
Standard Account: Beginner-friendly, commission-free with spread included
Pro Account: Tighter spreads, commissions apply, for advanced traders
Zero Account: Minimal spreads, but trading commissions apply
Multiple accounts and archiving are possible
Platform
MetaTrader 4 (MT4) / MetaTrader 5 (MT5)
Mobile app and web trader support available
High-speed order execution and automated trading (EA) support
Flexible Leverage
Maximum unlimited leverage (limited to some accounts and regions)
Large positions possible even with small capital
Diverse Deposit and Withdrawal Methods
Supports credit cards, bank transfers, and e-wallets (Skrill, Neteller, etc.)
Japanese Yen accounts available, minimizing exchange risk
Bonus and Promotions
Past deposit bonuses and trading contests have been offered (campaigns vary by region and period)
Customer Support
Multilingual support (Japanese support available)
Live chat and email support
Demo Account Offered
Practice FX trading without using real money
Multiple demo accounts can be created
What is a Dormant Account?
In Exness, a Dormant Account refers to an account that has had no activity, such as trading or deposits/withdrawals, for a certain period of time. Specifically, it has the following characteristics:
Definition of a Dormant Account
Generally, an account is considered dormant if more than 90 days have passed since the last trade or deposit/withdrawal (this may vary depending on the country and account type).
This applies when no trading has taken place and only funds remain in the account.
Characteristics and Precautions of Dormant Accounts
Fees may apply
Dormant accounts may incur a monthly management fee (Dormancy Fee).
The fee is deducted from the account balance.
Accounts may be restricted, but not frozen
While login and account viewing are possible, deposits and trading may be restricted.
Manual “activation” is required.
Account Activation
The account will automatically become active again upon performing another trade or deposit/withdrawal operation.
Manual activation is also possible by contacting support.
Protection of Funds
Even dormant accounts are safe if the funds are held in a regulated trust account.
However, be aware that funds may decrease due to fees if left inactive for a long period.
What is Account Freezing?
Account freezing (archiving) at Exness is a procedure that completely disables trading in an account. Unlike dormant accounts, it is a safe way to stop your account at your own discretion.
Features of Account Freezing (Archiving)
Trading Suspension
During freezing, deposits, withdrawals, and trading are completely impossible.
The account retains its balance but is managed as an “archived state” in the system.
Avoiding Dormancy Fees
During account freezing, the monthly management fee (Dormancy Fee) for dormant accounts is not incurred.
This is more cost-effective than leaving an unused account inactive.
Security
Since trading is disabled, it prevents losses due to hacking or accidental operation.
Unfreezing (Reactivation) Possible
You can request reactivation of your archived account later if you wish.
After reactivation, normal trading will be possible.
Account Balance
Your account balance will be retained even while frozen.
Withdrawals are possible after reactivation.
Difference from Dormant Account
| 項目 | 休眠口座 | 口座凍結（アーカイブ） |
|---|---|---|
| 手数料 | 発生する場合あり | 発生しない |
| 取引 | 制限される場合あり | 完全に不可 |
| 目的 | 自動で非アクティブ化 | 自分で管理・停止 |
| 再開 | 取引で自動復活 | サポート依頼で復活 |
How to Unfreeze/Reactivate Dormant Accounts
This document outlines how to unfreeze (archive) or reactivate dormant accounts with Exness. The procedure varies slightly depending on the situation.
How to Unfreeze a Dormant Account
A dormant account is an account that has been automatically deactivated. The unfreezing method is as follows:
Method ①: Automatic Unfreezing via Trading or Deposit/Withdrawal
Log in to Exness
Deposit funds into the dormant account or perform a trade
The account will be automatically activated, and trading will resume as usual.
Note: If fees are being deducted even while the account is dormant, please check your balance before unfreezing.
Method ②: Contact Support
Log in to or chat with Exness’s official support
State that you “want to reactivate a dormant account”
Support will manually activate the account for you.
How to Unfreeze (Archive) an Account
An account freeze is an account that you have stopped yourself for security reasons. To unfreeze it, you will need to use support.
Instructions
Log in to the official Exness website.
Access “Support” → “Live Chat” or “Contact Us”.
Provide the following information:
The frozen account number
State that you “want to reactivate your account”
After support confirms, they will reactivate your account.
After activation is complete, you can deposit and trade as usual.
You can also request via email, but live chat is faster for immediate response.
Measures to Prevent Account Freezing and Dormancy
The measures to prevent account freezing and dormancy at Exness are simple, but crucial for maintaining your account long-term. Below are specific measures:
Trade Regularly
The most basic measure is to trade at least once regularly.
Even simply holding a position in FX or CFD will keep your account active.
Guideline: Trading at least once every three months makes it easier to avoid dormancy.
Make Regular Deposits and Withdrawals
Even small deposits or withdrawals help maintain an active account.
Dormancy fees are avoided if you deposit funds before they are incurred.
Manage Multiple Accounts
If you have multiple accounts, freezing (archiving) unused accounts will help avoid dormancy fees.
Conversely, developing the habit of regularly trading in your active accounts provides peace of mind.
Utilize Notification Settings
Exness sends notification emails regarding account dormancy and fee accrual.
Turning on email notifications allows you to take action before fees are incurred or your account is deemed dormant.
Utilize Automated Trading Even with Small Amounts
Setting up automated trading (EA) or signal trading to regularly hold small positions is also effective.
Even if you forget to manually operate your account, it will automatically remain active.
How to Archive Your Account Yourself
Archiving (freezing) your account yourself with Exness is effective when you want to avoid dormancy fees. The procedure is very simple.
Step 1: Log in to Exness
Log in to your My Account on the website or app.
Step 2: Go to the Account Management Screen
Access the “My Account” or “Trading Account Management” page.
Select the account you want to freeze (archive).
Step 3: Archive Operation
Click the “Archive/Freeze” button for the selected account.
A confirmation message will appear; click “Yes/Confirm”.
The account is now archived.
Features: Trading and deposits/withdrawals are not possible, but the account balance is retained.
Benefits: No dormancy fees are incurred, and the account can be managed securely.
Step 4: Managing Archived Accounts
Even while archived, the account will still be displayed in the account list.
You can reactivate (resume trading) it via support if necessary.
Frequently Asked Questions
This is a compilation of frequently asked questions (FAQs) about Exness. It covers everything from account opening and trading to deposits and withdrawals, and dormant/frozen accounts.
Account-related
Q1. Can I create multiple accounts?
Yes, with Exness, you can open multiple trading accounts per account.
You can create accounts for each account type (Standard, Pro, Zero, etc.).
Q2. Can I close/delete an account?
You can archive (freeze) your account yourself.
To delete the account itself, you need to contact support.
Q3. What are the fees for dormant and frozen accounts?
Dormant account: No fees
Archived account: No fees
In both cases, the account balance is retained.
Trading-related
Q4. What is the trading platform?
Compatible with MetaTrader 4 (MT4) and MetaTrader 5 (MT5)
Trading available on PC, smartphone app, and web trader
Supports automated trading (EA)
Q5. What is the leverage?
Maximum leverage varies depending on account type and region
Some accounts offer unlimited leverage
Q6. Can I create a demo account?
Yes, multiple demo accounts can be created for free
You can practice and test strategies without using real funds
Deposits and Withdrawals
Q7. What are the deposit methods?
Supports bank transfer, credit card, and e-wallet (Skrill, Neteller, etc.)
Japanese yen accounts are also available, minimizing exchange rate risk
Q8. What are the withdrawal fees?
Withdrawals using the same method as deposits are generally free
Fees may be charged by the bank or payment service
Account Management and Security
Q9. What is account freezing (archiving)?
How to avoid dormant fees by manually deactivating your account
Trading is possible again after activation
Q10. What is a dormant account?
An account that has had no activity for more than 90 days since the last trade or deposit/withdrawal.
Automatic activation is possible with trading or deposits.
Q11. How do I unfreeze/unfreeze a dormant account?
Dormant account: Automatically unfreezed with trading or deposits
Frozen account: Manual unfreezed by contacting support
Other frequently asked questions
Q12. Are there any bonuses or campaigns?
Varies by region and period
Examples include new account opening and trading contests
Q13. Is Japanese support available?
Yes, Japanese support is available via live chat and email.
Q14. Can I choose my account currency?
Major currencies such as USD, JPY, and EUR are available.
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