XM (XMTrading): A comprehensive, up-to-date guide to the truth behind XM’s withdrawal refusals on 2ch (5ch) and X (Twitter) and how to troubleshoot the issue. We’ll introduce and explain cases of withdrawal refusals by the overseas FX company XMTrading. XM is a globally popular FX broker. However, there are rumors that some users who traded with XMTrading were denied withdrawals of profits from FX trading.
- XMtrading
- What is XM’s withdrawal refusal?
- Rules to avoid withdrawal rejections
- ① Be sure to complete identity verification (KYC)
- ② Withdraw using the same method as the deposit method
- ③ The withdrawal name must match the name registered with XM
- ④ Withdrawals may not be possible while holding a position.
- ⑤ No abuse of bonuses (no fraudulent trading)
- ⑥ Do not let your account become dormant
- ⑦ Maintain minimum withdrawal amounts
- What to do if your withdrawal is rejected by XM
- Reputation on XM withdrawal refusal on 2ch (5ch)
- Frequently asked questions about XM withdrawal refusal
- Q1. What is a withdrawal refusal?
- Q2. What are the main reasons for withdrawal refusal?
- Q3. How can I avoid withdrawal refusal?
- Q4. What should I do if my withdrawal is rejected?
- Q5. Can I withdraw profits that exceed the amount I deposited immediately?
- Q6. If my withdrawal is rejected, will I not get my funds back?
- Q7. Is there a relationship between withdrawal refusal and two-factor authentication (2FA)?
- Q8. I often see information about withdrawal refusals on 2ch, but is this true?
- Related
XMtrading
| Operating company | Tradexfin Limited Fintrade Limited |
| Head office location | Unit E, F28, Eden Plaza, Eden Island, Republic of Seychelles |
| Founding year | 2009 |
| Financial License | （FSA）SD010：Tradexfin Mauritius Financial Services Commission (FSC：)：Fintrade Limited Cyprus Securities and Exchange Commission (CySEC)：Trading Point of Financial Instruments Ltd |
| Language support | English、日本語、Malay、Thai |
| Platform | MetaTrader 4 (MT4)／MetaTrader 5 (MT5) |
| Service Countries | Over 190 countries |
| Number of users | Over 1 million accounts |
| Max Leverage | 1000x |
| Eligible products | Forex、Metal、Stocks、Equity Indices / Index CFD、Energy CFD、Commodities、Cryptocurrency |
What is XM’s withdrawal refusal?
Below we will explain in simple terms what XM’s withdrawal refusal is. Please also read the official website homepage as it relates to operational safety. Currently, the company has a good reputation and word of mouth, but it is a good idea to compare brokers before deciding. The above is important to avoid risk. Please understand the overview beforehand.
💡 What is XM withdrawal refusal?
This refers to a situation where a withdrawal request is made with XM but is not approved for some reason.
Generally speaking, when someone says “withdrawal refusal,”
Is XM maliciously refusing to allow withdrawals? Is it a scam?
Some people may be worried about this, but in reality, most of the time it is due to legitimate reasons such as violations of the terms of use, incomplete documentation, or violations of deposit and withdrawal rules.
XM has a financial license, so it cannot refuse withdrawals unreasonably.
📝 Main reasons for withdrawal denial at XM
| Cause | Content |
|---|---|
| KYC has not been completed | ID/Proof of Address Unaccepted |
| Choose a withdrawal method that is different from the deposit method | Credit card refund rules apply |
| Illegal trading for bonus purposes | Hedging multiple accounts, etc. |
| Dormant accounts/frozen accounts | Long-term unused or violation of terms |
| Account name and withdrawal recipient name do not match | Family name bank, corporate name, etc. |
| Exceeding credit card refund limits | Any amount over the deposit amount will be transferred to the bank |
| The minimum withdrawal amount has not been met | Withdrawal amount is below the limit |
| There is an open position | Some financial institutions have restrictions |
| Prohibited activities such as EA and arbitrage trading | Fraudulent transaction determination |
🔐 Particularly important: Withdrawal order rules (XM specific)
XM has strict withdrawal priorities.
1. Credit/Debit Card Refunds (Up to the Deposit Amount)
2. Electronic Wallets (bitwallet, STICPAY, etc.)
3. Domestic Bank Transfers/International Bank TransfersFor example,
Deposit ¥50,000 via card → Profit ¥300,000
Attempting to transfer the full amount to your bank account is rejected.
First, refund ¥50,000 to your card → Transfer the remaining ¥250,000 to your bank account.
Rules to avoid withdrawal rejections
Below we have summarized the rules you must follow to avoid withdrawal refusals at XM.
Many cases of withdrawal problems are due to ignorance of these rules.
XM is a highly reliable and secure company with a good reputation, and has a proven track record of over 10 years. Rest assured, you will receive campaigns and bonuses. The system’s servers operate 24 hours a day.
① Be sure to complete identity verification (KYC)
Identification documents (driver’s license, passport, etc.)
Proof of address (resident registration, utility bill, etc.)
📌Withdrawals will not be possible if the documents are incomplete.
If the text or photo is unclear, you will need to resubmit them.
② Withdraw using the same method as the deposit method
XM has strict withdrawal priority rules.
1️⃣ Credit/debit card (up to the deposit amount)
2️⃣ Online wallet (bitwallet, STICPAY, etc.)
3️⃣ Domestic bank transfer/overseas bank transferExample: Deposit ¥50,000 with your card → Balance ¥300,000
→ First refund ¥50,000 to your card → Wire the remaining ¥250,000 to your bank
📌 If you request a ¥300,000 withdrawal straight away, your bank will reject it.
③ The withdrawal name must match the name registered with XM
| ❌ NG | ✔ OK |
|---|---|
| Family bank account | Account in your name |
| Bank name under maiden name | Apply after completing the name change procedure on XM’s side |
📌 Withdrawals are 100% impossible if the account name is incorrect
④ Withdrawals may not be possible while holding a position.
Some financial institutions will refuse withdrawals if there is a possibility that your margin maintenance ratio will fall below 100%.
→ Always apply for withdrawals well in advance
⑤ No abuse of bonuses (no fraudulent trading)
| Examples of unfair treatment |
|---|
| Hedging between multiple accounts |
| Arbitrage with other companies |
| Latency Arbitrage with EA |
| Multiple accounts by the same person |
📌 If discovered, your deposits may be confiscated and your account may be frozen.
⑥ Do not let your account become dormant
XM Dormant Account Rules:
| Condition | Situation |
|---|---|
| No trading for over 90 days or no login | dormancy |
| Leave it alone even after dormancy | Possible fees and withdrawal restrictions |
→ You can prevent this by simply logging in once a month
⑦ Maintain minimum withdrawal amounts
- Bank transfer: A minimum of several thousand yen is required.
- Minimum amounts vary by method, so please check.
What to do if your withdrawal is rejected by XM
Below is a summary of what to do (in practical steps) if your withdrawal is rejected at XM.
In most cases, the problem can be solved by identifying the cause and taking appropriate action. In conclusion, they will deal with the issue properly whether you are Japanese or a foreigner, so there will be no issues with the service they provide.
① First, check the reason for the withdrawal refusal
When a withdrawal is rejected, XM will display the reason via email or on your member page.
📌 Common Message Examples
“Withdrawals cannot be made using a method other than the deposit method.”
“Withdrawals not permitted due to KYC not being approved.”
“Name does not match.”
👉 Always check emails and notifications on your member page.
② Check the deposit and withdrawal rules and reapply
Withdrawal priority is of utmost importance at XM.
Withdrawal Priority Rules
Credit card (up to the deposit amount)
→ Electronic wallet (bitwallet / STICPAY)
→ Domestic bank transfer / International transfer📌 Card depositors must receive a refund up to the amount of their deposit.
→ If you ignore this and apply for the full amount at your bank, your request will be rejected.
③ Check your KYC status
The majority of withdrawal refusals are due to incomplete screening or incomplete documentation.
| Points to check | handle |
|---|---|
| Have two types of identity verification been approved? | Resubmit/contact support |
| Proof of address is out of date | Replace with the latest document |
| The text is small and tilted | Reshoot |
④ Contact XM (Japanese support available)
If you want to resolve the issue immediately, the official chat is the fastest option.
| Recommended contact content examples |
|---|
| Account number and registered name |
| Withdrawal request date and amount |
| Contents of the rejection notice |
| Preferred withdrawal method |
→ If you don’t get emotional and just tell the facts, you’ll respond faster.
⑤ Check the name issue
The following cases will be rejected 100%:
| NG |
|---|
| Withdrawals to family or corporate accounts |
| The maiden name on the bank account and the XM registered name are different |
🛠 Solution
Apply for a name change to XM and match it with your bank account.
Open a bank account in your own name.
⑥ Adjust the withdrawal amount and reapply
Your transaction will be rejected if you run out of margin while holding a position.
Solution
Closing your position
Reduce your withdrawal amount
Increase your balance maintenance ratio (recommended minimum 150%)
⑦ When fraudulent trading is suspected
The following actions will trigger an investigation and halt withdrawals:
Hedge trading on multiple accounts
Arbitrage with other companies
Fraudulent conduct aimed at bonuses
👉 Be honest and provide your trading history if there’s a misunderstanding
Reputation on XM withdrawal refusal on 2ch (5ch)
We will summarize the reputation and reality of XMTrading (XM)’s “withdrawal refusal” as discussed on 2channel (a message board that includes the current 5channel) based on publicly verifiable information. However, since many of the posts on 2channel are anonymous and self-reported, it is difficult to “confirm their authenticity” – please keep this in mind as you read.
✅ Common reviews and comments on “XM withdrawals” on 2ch
- Many of the posts were positive, such as “XM’s withdrawal procedures were fast and the funds arrived in my bank account without any problems” and “The withdrawal process was more stable than other overseas FX.” For example:
“XM has super fast withdrawal times.”
“I applied yesterday evening, and the money arrived in my bank account that same day.”
- There are many opinions such as “Deposits and withdrawals are safer than with domestic companies” and “I was able to withdraw even large amounts successfully,” and it seems that the number of people who “were able to withdraw money without any problems” far outnumbers those who “were refused.”
- In fact, there are very few posts that categorically state that “withdrawals were refused.” On message boards and summaries of multiple reviews, many people are of the opinion that “there are almost no reports of ‘malicious refusals’ with concrete evidence.”
⚠️ You may hear “Withdrawal denied” — but most of the time…
On sites like 2ch, you can see posts saying “I couldn’t withdraw my money” or “My money was rejected,” but if you look closely, it seems that the most common reasons are as follows:
- It has been reported that in many cases, the posters themselves did not follow the rules (such as deposit route, name, and identity verification).
- Also, it has been reported that many cases were “user error,” such as using the wrong withdrawal method or completing the necessary procedures.
- It has also been pointed out that users are sometimes mistaking “delay issues” such as “slow withdrawals,” “time it takes for the funds to be reflected,” or “delays in arrival due to bank processing or weekends” for “rejections.”
🎯 Opinions from specialist sites and reviews (summary of 2ch information)
Several review aggregation sites and overseas FX information sites have summarized the situation as follows:
XM has a financial license and has a system in place for segregated management and capital preservation, so it has been evaluated as having “no evidence of malicious withdrawal refusals becoming a common occurrence.”
The only time a withdrawal refusal could occur is if the user has violated the terms of service or withdrawal rules — in other words, there is almost no information available about “unreasonable refusals due to the broker’s convenience.”
However, there is a wide range of time between the withdrawal request and the funds being received (such a wide range that it has been mockingly referred to as “withdrawal gacha”) — and there are many complaints about this point.
Frequently asked questions about XM withdrawal refusal
Below we have compiled a list of frequently asked questions (FAQs) regarding withdrawal refusals at XMTrading (XM).
We have compiled the issues that many users are concerned about regarding problems with withdrawals and violations of the rules.
Q1. What is a withdrawal refusal?
This refers to a situation where a withdrawal request is not approved for some reason.
Based on our financial license, XM generally does not maliciously and unfairly refuse withdrawals. In most cases, this is due to incomplete documentation or violation of terms and conditions.
Q2. What are the main reasons for withdrawal refusal?
| Cause | Content |
|---|---|
| Identity verification (KYC) incomplete | Documents and proof of address not submitted/approved |
| Withdrawal method different from deposit method | Card deposit → Bank transfer etc. |
| Name mismatch | The name registered with XM is different from the name on the bank account |
| Illegal trade | Violation of terms and conditions such as hedging and arbitrage |
| Margin Shortage | Holding a position or withdrawing too much |
| Minimum withdrawal amount not reached | Application for minimum withdrawal amount |
Q3. How can I avoid withdrawal refusal?
- Complete identity verification
- Withdraw using the same method as your deposit
- Make sure the name matches exactly
- Avoid unauthorized trading
- Check your positions and margin to ensure you have a comfortable margin
Q4. What should I do if my withdrawal is rejected?
- Check the reason for the rejection on the member page or by email.
- Fix any applicable documents or settings.
- Reapply.
- If the issue persists, contact XM Support (available in Japanese).
Q5. Can I withdraw profits that exceed the amount I deposited immediately?
XM has a withdrawal priority rule:
Credit/debit card refunds (up to the amount deposited)
Electronic wallets (bitwallet/STICPAY)
Bank transfer (withdraw remaining balance)
→ Profits are generally withdrawn after card refunds or via electronic wallets.
Q6. If my withdrawal is rejected, will I not get my funds back?
- Rejections will only be made if there is a valid reason (such as a rule violation).
- Withdrawals will be accepted upon resubmission if the necessary documents and conditions are met.
- Malicious “confiscation of funds” is not permitted under our license.
Q7. Is there a relationship between withdrawal refusal and two-factor authentication (2FA)?
- Generally, there is no direct connection.
- However, if 2FA is not enabled, you may be unable to log in and, as a result, be unable to process withdrawals.
Q8. I often see information about withdrawal refusals on 2ch, but is this true?
- While there are posts about “withdrawal refusals” on 2ch and 5ch, most of these are due to user errors or violations of the rules.
- If you follow the rules properly, withdrawal refusals are rare.
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