When trading with XM, you may find that your internet connection is not functioning properly. This article introduces and explains how to troubleshoot account login issues. The reason for this is that MT4/MT5 is unable to properly connect to the XM server for some reason. There are a number of possible reasons why MT4 or MT5 may not be responding properly, so we’ve listed them below.
- XMtrading
- What is an XM Line Outage? Its Causes and Impact
- Measures to Resolve XM Line Outages
- Specific solutions to try when your connection is down
- Frequently Asked Questions Regarding XM Line Outages
- Q1. How often do XM line outages occur?
- Q2. Will stop losses be triggered even during line outages?
- Q3. Is there compensation if I incur losses due to a line outage?
- Q4. What should I not do during a line outage?
- Q5. Which is more resistant to line outages: a smartphone or a PC?
- Q6. Can line outages during index announcements be avoided?
- Q7. How can I tell if it’s a line outage or a problem with my own connection?
- Q8. Is the likelihood of line outages different between MT4 and MT5?
- Q9. Will a line outage lead to account freezing or penalties?
- Q10. What are the minimum actions I should take to prepare for a line outage?
- Related
XMtrading
| Operating company | Tradexfin Limited Fintrade Limited |
| Head office location | Unit E, F28, Eden Plaza, Eden Island, Republic of Seychelles |
| Founding year | 2009 |
| Financial License | （FSA）SD010：Tradexfin Mauritius Financial Services Commission (FSC：)：Fintrade Limited Cyprus Securities and Exchange Commission (CySEC)：Trading Point of Financial Instruments Ltd |
| Language support | English、日本語、Malay、Thai |
| Platform | MetaTrader 4 (MT4)／MetaTrader 5 (MT5) |
| Service Countries | Over 190 countries |
| Number of users | Over 1 million accounts |
| Max Leverage | 1000x |
| Eligible products | Forex、Metal、Stocks、Equity Indices / Index CFD、Energy CFD、Commodities、Cryptocurrency |
What is an XM Line Outage? Its Causes and Impact
An XM “line outage” refers to a situation where some kind of failure occurs in XM’s (XMTrading) trading server or communication infrastructure, temporarily preventing login, placing orders, settlements, chart updates, and other operations.
Below, we will explain the meaning, main causes, and impact on traders.
What is an XM Line Outage?
Unable to connect to MT4/MT5
You can log in but orders are not being placed
Charts freeze or prices do not update
This refers to situations such as the following.
Causes range from temporary communication issues to server maintenance.
Major causes of line outages
① XM server problems
Sudden increase in trading volume (e.g., when important indicators are announced)
Server failure/malfunction
Data center communication failure
👉 This is a cause that traders cannot avoid.
② Regular/Emergency Maintenance
Most common on weekends (especially early Saturday morning to midday [JST]).
System updates and stabilization work
👉 Announcements are often made in advance, but emergency measures may not be announced at all.
③ Problems with the user’s network environment
Home or mobile connection issues
Unstable Wi-Fi
Connection restrictions due to VPN use
👉 In this case, other sites are often slow or unavailable.
④ MT4/MT5 settings or software issues
Using an older version
Incorrect server selection (real/demo)
Device malfunction or insufficient memory
Impact of network outages
● Impact on trading
Inability to place new orders or settle transactions
Limit orders and stop-loss orders may not function
Scalping and short-term trading are particularly affected
● Risk of unrealized losses and stop-loss triggers
Markets continue to move even during network outages
Automatic execution may occur when a stop-loss level is reached
However, XM has a zero-cut system, so your account balance will not go negative.
Measures to Resolve XM Line Outages
Measures to resolve or avoid XM line outages are best thought of as “immediate solutions” and “preventive measures.” We’ll organize them in order of how practical they are.
① Measures to take immediately after a line outage (effective immediately)
● Check the status on XM’s side
Announcements on the XM official website and member page
Check for maintenance or outage information
● Reconnect or restart MT4/MT5
Log out and log back in
Restart the app and your PC
● Connect using a different network connection
Wi-Fi → Mobile
Home network → Smartphone tethering
👉 This will help isolate the problem to the user’s side
● Log in using a different device
PC → Smartphone
Smartphone → PC
② Measures to stabilize your network environment (important)
● Use a high-speed, stable network connection
Fiber optic network recommended
Take special care at night and during peak hours
● Do not use a VPN
This can easily cause connection instability and restrictions
If you must use one, we recommend using a Japanese server
● Review your router and network equipment
Restart your router
Consider replacing old equipment
③ Optimize MT4/MT5 and your terminal
● Update MT4/MT5 to the latest version
Old versions can cause connection issues
● Check your server selection
Be careful not to select the wrong real or demo account
Make sure you’re connected to the XM designated server
● Reduce device load
Close unnecessary apps and browsers
Reduce chart and indicator display
④ Prevent network outages in advance
● Manage risk before important indicators
Reorganize positions before indicators
Always set stop-loss orders (SL)
● Be mindful of trading hours
Market volatility tends to increase around weekends and immediately after market opening
Be especially careful early Monday morning (Japan time)
● Prepare multiple devices and internet connections
Use a PC and smartphone together
Landline and mobile internet connections
Specific solutions to try when your connection is down
Please see the overview and types, summarized in a list. Most common issues include not downloading or installing MT from the official program, or accessing it incorrectly. Carefully examine the screen and data to troubleshoot. Partners should also check whether their account has expired or if they have not yet completed identity verification. Support is also available by clicking Live Chat from My Page.
① What to do first (check in 1-2 minutes)
□ Check if you can access other websites
Can Google or news sites open?
👉 Doesn’t open → Your connection is broken
👉 Open → Next
□ Check the XM official website/membership page
Whether there is an outage or maintenance notice
👉 Notice available → Best to wait for recovery
② Immediate action on MT4/MT5 (Important)
□ Restart MT4/MT5
Completely shut down → Restart
Log out → Log back in
□ Make sure you are connected to the correct server
Real account/demo account confusion
Is the XM server specified when you opened your account?
□ Check the connection status in the lower right corner of the chart
Red/”Connection Disconnected” message → Cannot connect
0kb data usage → Server not connected
③ Switch your connection (most important for troubleshooting)
□ Switch from Wi-Fi to mobile
Use smartphone tethering
Log in directly from the mobile app
👉 Connect → The problem is your home internet connection.
□ Turn off a VPN if you’re using one.
Instability is particularly likely when using an overseas server.
④ Resolve device/software issues.
□ Restart your PC or smartphone.
Resolve temporary memory shortages or freezes.
□ Update MT4/MT5 to the latest version.
Outdated versions can cause connection errors.
□ Disable unnecessary apps and indicators.
High load can cause connection instability.
Frequently Asked Questions Regarding XM Line Outages
The following are FAQs regarding XM line outages, compiled from a practical perspective. Please check your platform and login passwords from the home page to ensure you have not forgotten them, have them disabled, or are able to add them. Please review the list below for details to avoid wasting your investment capital.
Q1. How often do XM line outages occur?
A. Not all the time, but they tend to occur at certain times.
These are particularly common in the following situations:
When important indicators such as employment statistics and the FOMC meeting are released
Beginning of the week (early Monday morning, Japan time)
During server maintenance
Normally, the system is relatively stable.
Q2. Will stop losses be triggered even during line outages?
A. Yes, they are.
Even during line outages,
Stop losses
Limit orders and stop losses (SL/TP) are automatically executed on the XM server.
However, XM has a zero-cut system, so there is no margin call.
Q3. Is there compensation if I incur losses due to a line outage?
A. In principle, there is no compensation.
However, it is worth inquiring in the following cases:
A clear system failure on XM’s side
Large-scale, prolonged server outage
*Compensation for traded prices is not guaranteed.
Q4. What should I not do during a line outage?
A. The following actions should be avoided:
Repeatedly logging in consecutively
Massive simultaneous connections from multiple devices
Attempting a connection with a VPN enabled
👉 This may result in server restrictions or connection refusals.
Q5. Which is more resistant to line outages: a smartphone or a PC?
A. In many cases, a smartphone will recover faster.
Mobile connections are less affected than landlines.
Even if your PC is down, your smartphone app may still connect.
👉 Ideally, you should use both.
Q6. Can line outages during index announcements be avoided?
A. It cannot be completely avoided.
Countermeasures include:
Lighten your positions before indicators.
Always place stop-loss orders.
Avoid scalping.
These are practical solutions.
Q7. How can I tell if it’s a line outage or a problem with my own connection?
A. The following methods are effective.
Check if other sites open.
Can you log in using your smartphone connection?
Are there any reports of the same issue on social media or message boards?
👉 If you can’t connect even on your smartphone, it’s likely an issue with XM.
Q8. Is the likelihood of line outages different between MT4 and MT5?
A. There isn’t a significant difference.
However,
MT5 is updated more frequently.
Older MT4 versions are more prone to connection problems.
👉 It’s important to always use the latest version.
Q9. Will a line outage lead to account freezing or penalties?
A. Usually not.
However,
Repeated abnormal connections in a short period of time
Actions that could be mistaken for unauthorized access
may result in restrictions.
Q10. What are the minimum actions I should take to prepare for a line outage?
A. The following three things are essential:
Always set stop-loss orders (SL).
Prepare two trading environments: a PC and a smartphone.
Manage your indicators and positions carefully at the start of the week.
コメント