FXGT has many ways to contact us, and we are available 24 hours a day via live chat, email, and tickets, which we will explain in this article. However, even if the brands are different, they are operated by the same group of companies, so the contact methods are the same. We have written an article about how to contact us and our response times.
- FXGT Basic Information
- Overview of How to Contact FXGT Support
- FXGT Support Hours and Languages
- Important Points to Note When Using FXGT Support
- ① Always confirm official support.
- ② Many issues can be resolved through the FAQ.
- ③ Provide the necessary information from the beginning
- ④ Even with Japanese support, there are time-zone differences.
- ⑤ Questions regarding investment decisions and guaranteed profits are not accepted.
- ⑥ Bonus violations are strictly monitored.
- ⑦ Withdrawal issues are often due to identity verification issues.
- ⑧ What to do if you don’t receive a reply
- Always save evidence
- Frequently Asked Questions About FXGT Support
- Is FXGT support available in Japanese?
- When is support available?
- Which method of inquiry is the fastest?
- Can I receive support by phone?
- What if I don’t receive a reply to my inquiry?
- What should I write to support?
- What types of issues can you help with?
- What is a support ticket?
- Can I make an inquiry even if I’m not a member?
- Security Precautions When Inquiring
- Related
FXGT Basic Information
| Operating company | GT Global Ltd. |
| Head office location | Republic of Seychelles |
| Financial services provided | FX, CFD (crude oil, gold, stock index, commodities, etc.), virtual currency trading, etc. |
| Leverage | FX currency pairs: up to 5,000x Cryptocurrency: up to 1,000x |
| Trading Platform | MetaTrader 4 (MT4) MetaTrader 5 (MT5) FXGT’s proprietary web |
| Account Type | Standard Account ECN/Pro Account Crypto Max |
| Bonus Promotions | New account opening Deposit bonuses and limited-time promotions |
| Financial License | Seychelles Financial Services Authority (FSA) Financial Services Commission of South Africa (FSCA) Vanuatu (FSC) |
| Safety and reliability | Separate management Partial compensation system and insurance enrollment |
| Stop loss and margin calls | No margin calls (negative balance requests) (zero cut) |
Overview of How to Contact FXGT Support
We’ve put together a clear overview of how to contact FXGT (FXGT) for support. 👍 You can discuss your questions or issues using the following methods:
📩 1. Live Chat (on the official website)
The most recommended and fastest way to contact us
🧠 Features
Chat with support staff in real time
Available 24/7 (multilingual, including Japanese)
🛠 Steps
Open the FXGT official website (fxgt.com)
Tap the chat icon in the bottom right corner
Enter your name, email, and question to get started
➡ Ideal for urgent questions and resolving technical issues. Responses are usually immediate or within minutes.
📧 2. Inquiries by Email
Convenient for detailed questions or when document attachments are required
📬 Main Support Emails
General Support: support@fxgt.com (Japanese support available)
Japanese Support Only (Example): jpsupport@fxgt.com (Example of an email for Japanese support)
📑 Key Points to Consider When Writing an Email
Name
Account Number (if available)
Problem/Question
Relevant Screenshots (if necessary)
📩 Responses typically take 1-2 business days.
🎫 3. Support Ticket (within the Client Portal)
Inquiries for Registered Users
📍 Benefits
You can view past inquiry history
Supports long and complex cases
🛠 Procedure
Log in to FXGT
Go to the “Support” or “Tickets” section
Enter your inquiry and submit
📬 Responses are generally expected within 24 hours.
FXGT Support Hours and Languages
We’ve compiled the latest information on FXGT’s support hours and language options in an easy-to-understand format. 👇
🕐 Support Hours (Support Times)
⏱️ Basic Support
✔ 24/7 Support
FXGT is available 24/7 via live chat, email, and ticketing.
Live Chat (Real-Time) → 24/7
Email Support → 24/7 (Responses usually within 24 hours)
Support Ticket → 24/7 (Responses usually within 24-48 hours)
➡ Live chat, email, and ticketing are available on weekends and holidays.
*Some reviews state that Japanese chat staff are not always fully available, and that responses may be slower during late night hours (however, chat is generally available year-round).
🗣️ Supported Languages (Available Languages)
FXGT offers multilingual support. Typical supported languages are listed below. 👇
🌍 Examples of Multilingual Support
Japanese
English
Chinese
Spanish
Arabic
Russian
Malay / Thai / Vietnamese / Turkish, etc.
(Supported languages may vary depending on the situation.)
➡ You can often specify your preferred language on the support screen or when starting a chat.
📌 Important Notes
The scope and hours of Japanese support may differ between official information and local support centers. Some sites may state that chat is available 24 hours a day, but Japanese staff are only available during certain hours.
Specialized inquiries, such as bonus terms and withdrawal issues, may take longer to respond.
Important Points to Note When Using FXGT Support
The following is a guide on important points to note when using FXGT support, focusing on common issues and points that are easily overlooked.
We will explain these points separately for before, during, and after inquiries.
① Always confirm official support.
Because FXGT is an overseas FX broker,
scams posing as unofficial, social media, or LINE support may be reported.
✅ Official Route
Live chat on the official website
Official email address (@fxgt.com domain)
Support ticket after logging in
❌ Caution
Personal LINE, Telegram, or WhatsApp
Third parties claiming to be “proxy support” or “Japan-only contact”
👉 Verifying the URL and email domain is essential.
② Many issues can be resolved through the FAQ.
The following issues can often be resolved through the FAQ without contacting support.
Withdrawal/Deposit Reflection Time
Basic Bonus Rules
Leverage Limit Mechanism
Limited Loss/Zero Cut Conditions
👉 Checking the FAQ first will reduce unnecessary waiting time.
③ Provide the necessary information from the beginning
Insufficient information is the biggest cause of delayed responses.
Minimum Required Information:
Registered Account Name (Full Name)
Account ID (MT4/MT5 Number)
Registered Email Address
Date and Time of Occurrence and Circumstances
Screenshot of the Error Screen (If Possible)
👉 Asking again, “I don’t understand the situation, please provide more details,” will delay the resolution.
④ Even with Japanese support, there are time-zone differences.
Reception: 24 hours a day, 365 days a year
However, Japanese-speaking staff may be unavailable depending on the time of day.
📌 Late night/early morning
→ English support or delayed responses may be available.
👉 For urgent inquiries
Live chat is recommended during the daytime to evening hours (Japan time).
⑤ Questions regarding investment decisions and guaranteed profits are not accepted.
FXGT support is limited to trading support.
❌ Examples of unavailable support
“Should I buy now?”
“Will this currency rise?”
“Please tell me how I can win.”
⭕ Available
Order not processed
Withdrawal not reflected
Reasons for bonus disappearance
Account, authentication, and system issues
⑥ Bonus violations are strictly monitored.
FXGT is known for its relatively strict monitoring of bonus terms.
Examples of things to watch out for:
Unnatural transactions between multiple accounts
Hedging (outside of terms and conditions)
Fraudulent trading using only bonuses
Violation of rules when using VPS or EA
👉 Even if you contact support,
In many cases, the withdrawal is invalid due to a violation of terms and conditions.
⑦ Withdrawal issues are often due to identity verification issues.
Main reasons for withdrawal suspension:
KYC (Know Your Customer) incomplete
Incomplete or expired documents
Specifying a withdrawal destination different from the deposit method
👉 Before withdrawing,
“Approved” message displayed on the identity verification screen
Be sure to check the deposit and withdrawal rules.
⑧ What to do if you don’t receive a reply
Check your spam folder
Do not resend the same message (it will be treated as a duplicate)
Switch to another method (chat or ticket)
👉 For urgent matters, live chat is the top priority.
Always save evidence
Chat history
Email content
Ticket number
Screenshots of transaction history
👉 If you have trouble later, you won’t have evidence.
Frequently Asked Questions About FXGT Support
We have compiled a list of frequently asked questions (FAQs) about FXGT support and their answers.
Please refer to this before contacting us or when using support. 👇
Is FXGT support available in Japanese?
Yes, FXGT offers support in Japanese.
You can ask questions in Japanese via email or chat.
When is support available?
Live chat, email, and tickets are available 24 hours a day, 365 days a year.
For urgent issues, live chat provides the fastest response (immediate response).
Note: While some websites list the hours of operation for Japanese-speaking staff as “9:00 AM – 11:00 PM,” support is generally available 24 hours a day.
Which method of inquiry is the fastest?
Live Chat → Immediate Response (Real-Time Questions)
Support Ticket → Usually Responses Within 24 Hours
Email Inquiry → Usually Responses Within 24-72 Hours
The key is to use the appropriate method depending on the purpose.
Can I receive support by phone?
The official website does not generally provide phone support.
*Some unofficial information sites mention phone numbers, but they are not officially published, so we generally recommend using chat, email, or tickets.
What if I don’t receive a reply to my inquiry?
Common Causes and Solutions:
Check your spam folder
Check your registered email address for errors
If you don’t receive a reply, resend the same way or contact us using another method (such as chat).
*Live chat is recommended for urgent matters.
What should I write to support?
To expedite your inquiry:
Account ID (MT4/MT5 ID)
Registered email address
Details of the problem (date and time of occurrence, symptoms, screenshots)
Include the following to speed up our response.
What types of issues can you help with?
Examples:
✔ Delays in withdrawals and deposits
✔ Account authentication and KYC document approval status
✔ Error messages and login issues
✔ Trade order issues
❌ Questions about market forecasts, investment advice, or basic FX terminology
➡ You may be informed that support does not answer questions that constitute investment advice (such as general FX strategies and forecasts).
What is a support ticket?
Support tickets are an inquiry system for FXGT members. Your inquiry and response history are recorded in your My Page.
・You can view past inquiries
・This system is suitable for inquiries about long, detailed matters.
Can I make an inquiry even if I’m not a member?
Yes.
Live chat is generally available even if you don’t have an account.
Security Precautions When Inquiring
Do not send your password via email.
Keep personal information to a minimum.
Report any suspicious communications to support.
FXGT has an inquiry system that prioritizes security.
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