Is FXGT dangerous? A comprehensive guide to safety, independent reviews, word of mouth, reputation, advantages and disadvantages

FXGT

We will thoroughly explain the safety, reviews, reputation, advantages and disadvantages, bonuses, user transactions, and withdrawals of the overseas FX broker’s FXGT account. FXGT is a relatively new FX broker established in 2019, and has a large number of users, mainly Japanese. We will explain the advantages and disadvantages of FXGT and the bonus campaign currently being held.

  1. Basic information, company profile, and safety of FXGT
  2. FXGT’s Security and Customer Management
  3. Features of FXGT
  4. Comparison of FXGT Account Types
    1. Mini Account
    2. Standard+ Account
    3. Crypto Max Account
    4. PRO Account
    5. ECN Zero Account
    6. Optimus Account
  5. FXGT’s Trading Instruments
  6. FXGT Leverage and Stop-Loss
  7. FXGT Spreads
  8. FXGT Swap Points
  9. FXGT’s Trading Environment and Tools
  10. FXGT Order Execution and Requotes
    1. First, what are “order execution” and “requotes”?
    2. Basic Understanding of FXGT’s Execution Environment
    3. Does Requoting Occur on FXGT?
    4. More Important Than Requotes: Slippage
    5. Which Account Offers the Best Execution Rate?
  11. FXGT’s Prohibited Activities
    1. All Fraudulent and Illegal Activities
    2. Unauthorized Use of Multiple Accounts
    3. Abuse of Bonuses and Promotions
    4. Trading that Exploits Price Delays or System Malfunctions
    5. Arbitrage and hedging can be problematic depending on the “method” used.
  12. FXGT Support
    1. Overview of Support System
    2. How to Contact
    3. Japanese Support
    4. What kind of inquiries can you make?
    5. Tips for using them effectively
  13. FXGT Deposit and Withdrawal Methods
    1. Overview of Deposit Methods
    2. Overview of Withdrawal Methods
    3. Fund Management via eWallet
    4. KYC and Withdrawal Conditions
    5. Understanding Fees
    6. Points to Note When Withdrawing
  14. FXGT Reviews and Reputation
  15. You can open an account for free
    1. First, register an account.
    2. Submit identity verification documents.
    3. Wait for review and approval.
    4. Create an MT4/MT5 live account.
    5. Points to Note When Opening an Account
    6. Bonus-Related Information
  16. Frequently Asked Questions
    1. Account Opening and Identity Verification
    2. Deposits and Withdrawals
    3. Leverage
    4. Account Types
    5. Swaps
    6. Regional and Conditional Differences
    7. Related

Basic information, company profile, and safety of FXGT

FXGT is a relatively new FX company established in 2019. The operating company is 360 Degrees Markets Ltd., with a registered address in the Republic of Seychelles. Originally, they also offered services called Global GT and Crypto GT, but in 2023 they were merged into FXGT. Of course, they have a financial license, so you can rest assured that they have a high reputation among people. In the past, they have increased the number of bonuses, and they are a good deal as they are a top-ranked broker. We will introduce the information in one place. If you are interested, please take a look at more information. Both of the above main services are more comprehensive than other companies.

Operating company360 Degrees Markets Ltd.
Registered addressrepublic of seychelles
Room 12, First Floor, Kingsgate House, Victoria, Mahe, Seychelles
financial licenseFSA: Seychelles Financial Services Authority
Establishment2019

Operating Companies and Regulations
FXGT is not a single legal entity, but is operated under a brand by multiple entities. The official website lists at least the following entities and regulatory authorities:

GT Global Ltd (Seychelles): Seychelles FSA License SD019
GT IO Markets (Pty) Ltd (South Africa): FSCA FSP 48896
GT Investment Services Ltd (Cyprus): CySEC 382/20
GT Global Markets Ltd (Vanuatu): VFSC 700601 (Officially stated as primarily for qualified institutional investors)
GT Markets Capital Ltd (Mauritius): Investment Dealer License GB24203727

Features
A notable feature is its support for leverage up to 1:5000. Furthermore, it offers multiple account types; the official guide lists Optimus, PRO, ECN Zero, and Standard accounts. The Japanese guide describes it as having “six account types.”

Products Offered
Based on official information, it primarily offers the following products:

FX Currency Pairs
Cryptocurrency CFDs
Stock Index CFDs
Equity CFDs
Precious Metals CFDs
Energy CFDs
It’s generally accurate to describe it as an “overseas broker that offers both FX and cryptocurrencies.”

Deposits/Withdrawals and Identity Verification
Deposits and withdrawals are supported via credit/debit cards, cryptocurrency wallets, and bank transfers. The FAQ states that KYC (Know Your Customer) verification is required before deposits. The Japanese article also mentions “a total of nine deposit methods” as of March 2026.

A rough impression:
FXGT is suitable for:

People who want to use high leverage

People who also want to view cryptocurrency CFDs

People who want to use MT4/MT5

On the other hand, since it is an overseas broker, it is very important to check in advance which company to open an account with, the trust protection and compensation details, bonus conditions, and withdrawal rules. Trading conditions are officially stated to vary by region.

FXGT’s Security and Customer Management

In short, FXGT’s security and customer management are as follows:

“There are certain external regulations,” “Segregated management of customer funds and zero-cut policies are clearly stated,” and “However, the level of protection varies considerably depending on the company that opens the account.”

First, as a foundation for security, FXGT is operated by multiple companies and officially states that it is under the regulations of CySEC (Cyprus), FSCA (South Africa), FSA (Seychelles), and VFSC (Vanuatu). CySEC also confirms GT Investment Services Ltd / Licence 382/20 / Approved Trade Name: FXGT. In other words, it is not a completely unregistered broker.

Regarding customer fund management, FXGT officially states that customer funds are kept separate from company operating funds through “segregated management.” Furthermore, they state that funds are held separately in Tier 1 banks. This means “company operating funds and customer money are not mixed,” which is a positive factor as a basic security measure.

Regarding loss risk management, FXGT clearly states in its FAQ that it provides negative balance protection (zero cut) for all account types and all customers. Even if your account balance goes negative due to sudden fluctuations, it’s designed so that you typically won’t incur losses exceeding your initial deposit. This is a very important point. However, the FAQ also includes a note “This protection does not apply if you make additional deposits to an account with open positions.” This is easily overlooked.

In terms of the level of customer protection, whether or not you’re using a CySEC-affiliated company is important. The CySEC registration page indicates that GT Investment Services Ltd is under the framework of the Investor Compensation Fund (ICF). Generally speaking, customer protection for CySEC-affiliated companies tends to be more robust than that of offshore companies. Conversely, even within the same FXGT brand, if you open an account with a company located in Seychelles, Vanuatu, or Mauritius, the compensation system and relief measures may not be equivalent to those of a CySEC-affiliated company. Here, it’s more accurate to judge based on “which company your account is affiliated with” rather than simply asking “Is FXGT safe?”

In terms of customer data management, FXGT officially states that it is PCI DSS certified and protects data through encryption and secure servers. This indicates that they have at least a minimum level of security in place for handling card information and personal information.

Features of FXGT

In short, FXGT is an overseas FX/CFD broker offering high leverage, a wide range of products, and numerous account types. Based on its official website, its characteristics are quite distinct.

First, a major feature is its wide range of products. It handles not only FX, but also cryptocurrencies, stock CFDs, stock indices, precious metals, energy, and more. It’s closer to a generalist broker than a dedicated currency broker.

Next, its high maximum leverage is noteworthy. The official Japanese page shows significant differences depending on the account type: 1:5000 for the STANDARD account, 1:2000 for the STANDARD account, and 1:500 for the CRYPTOX account. In other words, it’s not a case of “the same conditions for all accounts”; each account type has considerably different characteristics.

Another feature is the large number of account types. Current official information lists at least the following types:
OPTIMUS / PRO / ECN ZERO / STANDARD / CRYPTOX / MINI

Each account has a different focus, such as prioritizing spreads, execution speed, small amounts, or cryptocurrency. For example, ECN ZERO offers spreads starting from 0.0 pips, MINI is for beginners and supports micro-lots, and OPTIMUS is for intraday trading.

Another key point is the availability of accounts that are easy to start with small amounts. The official website states that the minimum account balance is $10 for STANDARD and MINI, $0 for OPTIMUS, $100 for PRO and ECN ZERO, and $200 for CRYPTOX. There are accounts designed to make it easy to start without depositing a large amount of money from the beginning.

In terms of trading environment, in addition to MT4/MT5 compatibility, copy trading, VPS sponsorship, and MT5 tools are also offered. The platform is designed with not only discretionary trading but also automated trading and auxiliary tools in mind.

Regarding customer conditions, the FAQ clearly states that negative balance protection (zero cut) is provided for all account types and all customers. Furthermore, there’s a guide that allows you to open up to six live accounts, making it easy to use by separating account types.

Comparison of FXGT Account Types

FXGT offers six account types according to its official Japanese guide:

Mini / Standard+ / Crypto Max / PRO / ECN Zero / Optimus are the basic lines, and they are further divided into various types based on purpose.

口座タイプ最大レバレッジ最低スプレッド最低残高ボーナス向いている人
Mini1:10001.5 pips〜$10あり少額で始めたい初心者
Standard1:20001.0 pips〜$10あり迷ったらこれの万能型
CryptoX1:500100 points〜$200なし暗号資産メイン
PRO1:10000.5 pips〜$100なし低コスト重視
ECN Zero1:10000.0 pips〜$100なしスプレッド最重視
Optimus1:50000.8 pips〜$0ありハイレバ短期売買向け

Mini Account

This account is for beginners who want to start with a small amount. The minimum account balance is $10, the spread is 1.5 pips or more, the maximum leverage is 1:1000, and the contract size per lot is 10,000. The trading unit is smaller than a standard account, making it easy to practice with.

Standard+ Account

This is the safest all-around account. It’s also recommended for beginners and intermediate traders in FXGT’s Japanese articles. It’s eligible for bonuses, making it a good choice if you’re unsure which account to choose.

Crypto Max Account

This account is for those who want to trade mainly cryptocurrencies. The minimum account balance is $200, the maximum leverage is 1:500, and it specializes in major cryptocurrency pairs. It’s more for those who focus on cryptocurrencies rather than broadly trading FX or stock indices.

PRO Account

This account is for intermediate to advanced traders who prioritize cost. The official homepage states a spread of 0.5 pips or more, a maximum leverage of 1:1000, a minimum balance of $100, and $0 commission. This account is for those who want slightly more aggressive trading conditions than the standard accounts.

ECN Zero Account

This account is geared towards short-term trading and scalping. The Japanese page states a minimum spread of 0.0 pips, a maximum of 1:1000, and a minimum balance of $100. While the spread is quite narrow, as with ECN accounts, you need to consider the total cost including fees.

Optimus Account

This account is strongly promoted for day trading. The official homepage states a maximum of 1:5000, spreads from 0.8 pips, and a minimum balance of $0. The Japanese page describes it as being for intraday trading. If you prioritize high leverage, this is a very attractive option.

FXGT’s Trading Instruments

FXGT offers a fairly wide range of trading instruments.

The official FAQ states that it offers 10 asset classes. Specifically, these are Forex, Crypto Pairs, Synthetic Crypto Pairs, Precious Metals, Energies, Indices, GTi12 Index, Stocks, DeFi Tokens, and NFTs.

Forex (FX)

FXGT handles major currencies, minor currencies, and exotic currency pairs. Examples of instruments supported by copy trading include major currencies such as EURUSD, USDJPY, GBPUSD, and AUDUSD, as well as currency pairs like USDCZK, USDHKD, DKKNOK, and DKKSEK.

Crypto Assets (Crypto Pairs / Synthetic Crypto Pairs)

FXGT is particularly strong in crypto assets, offering pairs such as BTCUSD, ETHUSD, XRPUSD, ADAUSD, and LTCUSD. In addition, the official FAQ offers Synthetic Crypto Pairs as a separate category, in addition to regular cryptocurrency pairs.

Precious Metals
They handle metal CFDs such as XAUUSD (gold) and XAGUSD (silver). These also appear as examples of listed instruments for copy trading.

Energies
They offer energy instruments such as USOIL, UKOIL, and NGAS. This is for those who want to trade crude oil and natural gas.

Stock Indices (Indices / Equity Indices / GTi12 Index)
The official website lists index categories such as US30, US100, US500, JP225, UK100, GER40, FRA40, and AUD200. Furthermore, the FAQ includes the GTi12 Index as an option, separate from regular Indices.

Stocks
The official website also includes stock CFDs as a category. The search results indicate the number of available CFD stocks as “hundreds of CFD stocks.”

DeFi Tokens/NFTs
The FAQ clearly states that FXGT offers DeFi Tokens and NFTs as asset classes. This is somewhat unique among overseas brokers.

It’s important to note that the available assets are not the same for all account types. The official FAQ also advises checking the available assets for each account type. Furthermore, the registration page clearly states that trading conditions and account types vary by country and region.

FXGT Leverage and Stop-Loss

Here’s a brief overview of FXGT’s leverage and stop-loss:

Maximum Leverage

FXGT’s maximum leverage varies depending on the account type. The official Japanese articles typically state the following:

Optimus: Maximum 1:5000

Standard: Maximum 1:2000

Mini / PRO / ECN Zero: Maximum 1:1000

CryptoX: Maximum 1:500

However, actual leverage varies depending on the product, instrument, account type, and region. The official FAQ also clearly states that leverage “varies depending on the asset class, individual instrument, and customer’s region.” While the English FAQ general guide states “up to 1:1000,” the latest Japanese articles mention up to 1:5000 for each account type. Therefore, it’s safest to check the account type page or the account opening screen for final confirmation.

Stop-Loss Level
According to FXGT’s FAQ, margin calls are triggered at 50% to 70%, and stop-outs (stop-loss) are triggered at 20% to 40%. This means that the levels are not uniform across all accounts and vary depending on the account type.

The official Japanese explanation states that for Standard accounts, stop-loss is triggered when the margin maintenance ratio falls below 20%. The calculation formula is also provided in the official article: Margin Maintenance Ratio = Effective Margin ÷ Required Margin × 100.

Zero-Cut
FXGT offers negative balance protection (zero-cut) for all account types and all customers. Even if the balance goes negative due to sudden fluctuations, the account balance is usually adjusted to zero without requiring additional margin calls. Furthermore, the official Japanese article states that zero-cut is automatically applied, has no limit on the number of times it can be applied, and applies to each account if there are multiple accounts.

However, there is one point to note: the official FAQ states that if you make an additional deposit to an account with open positions…

FXGT Spreads

FXGT uses a variable spread system, which varies depending on the account type. The official FAQ also states that it uses variable/floating spreads, starting from a minimum of 0 pips.

The easiest way to understand it is to look at the spreads by account type. The official account type page generally shows the following ranges:

ECN Zero: 0.0 pips~

PRO: 0.5 pips~

Optimus: 0.8 pips~

Standard: 1.0 pips~

Mini: 1.5 pips~

CryptoX: The official Japanese article states 0.2 pips~

A rough guideline is:
If you prioritize the narrowest spread, choose ECN Zero;
If you want commission-free trading with low spreads, choose PRO;
For a safe, general-purpose option, choose Standard;
For small-scale practice, choose Mini.
While ECN Zero has a very small minimum spread, when considering total costs, it’s best to include commissions as well as spreads. PRO is officially advertised as having a commission/transaction fee of $0.

Another important point is that FXGT’s spreads are not always fixed at that value. The official FAQ clearly states that the difference between the buy and sell prices fluctuates. This means that spreads may widen during volatile market periods or before and after important economic indicators are released. The actual spreads for individual instruments are expected to be checked on the official Markets page.

In short, the understanding that FXGT’s spreads are roughly as follows is correct:
“ECN Zero has the narrowest spread, PRO is more low-cost, and Standard/Mini are easy to understand for beginners.”

This understanding is generally accurate.

FXGT Swap Points

FXGT’s swap points are essentially interest rate adjustment costs incurred when holding a position overnight. Since FXGT is a CFD broker, it’s correct to understand that swaps apply to products held overnight, rather than being held as physical assets.

FXGT officially does not advertise “swap-free” for its regular accounts; instead, it offers a separate swap-free account (Islamic/Swap-Free Account). In other words, swaps apply to some instruments in regular accounts, and those who wish to avoid swaps must apply for a dedicated swap-free account.

According to FXGT’s official website, this swap-free account is for customers who adhere to Sharia law, and for a certain period, swaps and management fees are not charged even when holding FX or certain CFDs overnight. Furthermore, the free period varies depending on the instrument; for example, major FX, precious metals, energy, and stock indices are free for 7 days, while yen-denominated major and minor currencies are free for 2 days.

However, it’s not completely free indefinitely; management fees will be charged after the free period ends. The official website shows product-specific management fees, such as $3 per day for major FX after 7 days, $7 per day for precious metals, and $5 per day for energy and stock indices. Exotic currencies and stocks are treated as having normal swap rates applied from 1 day onwards.

Therefore, in practice, it’s easier to understand FXGT’s swap points by thinking of it this way:
Regular account → Swaps may be incurred if held overnight
Swap-free account → Swaps are free for a certain period, but after that period, management fees or normal swaps apply.

As a point of caution, actual swap values ​​differ for each instrument, so for specific values ​​such as “how much for USDJPY” or “how much for XAUUSD,” it’s best to check the instrument specifications or account screen in MT4/MT5. The official website found this time did not provide a real-time list of values ​​for all instruments.

To summarize very simply, FXGT’s swap points work as follows:
“There are carry-over costs in regular accounts,” “Free for a certain period in Islamic accounts,” “After that, management fees or swaps apply depending on the product.”

FXGT’s Trading Environment and Tools

FXGT’s trading environment and tools are quite comprehensive. Roughly speaking, it’s centered around MT4/MT5 compatibility, and includes browser trading, a proprietary app, copy trading, VPS, an environment for automated trading, and analytical tools. The official website states that trading conditions and available features may vary by region.

The trading platform supports MetaTrader 4 (MT4) and MetaTrader 5 (MT5). The official page states that MT5 is also usable on mobile devices and supports real-time pricing, chart analysis, order execution, and account management. For those who want to use MetaTrader-based platforms, it’s a fairly standard and easy-to-use environment.

In addition, there’s a browser-based tool called FXGT Trader. This doesn’t require installation and allows direct trading from the browser. The official website highlights one-click trading, drawing tools, and customizable charts. It’s a good fit for those who don’t want to install software on their PC.

For smartphones, the FXGT App is also available. Officially, the app allows for account opening, wallet management, deposits and withdrawals, and trading access, and boasts multi-layered security measures such as SSL encryption. It’s convenient for those who prefer to manage their accounts externally.

A notable tool is copy trading. FXGT’s official copy trading page explains that after opening a dedicated Copier account and verification, you can select a Strategy Provider and copy trades in real time while setting maximum loss and profit limits. Furthermore, it allows you to follow up to four strategies simultaneously. This system is user-friendly for beginners and those who find it difficult to make all the decisions themselves.

It also has good compatibility with automated trading. The official Japanese article states that the use of EAs (Expert Advisors) is permitted, and there’s a VPS sponsorship program, making it easy to operate 24/7 even when your PC is offline. The official VPS description also states that it reduces the impact of network interruptions, power outages, and terminal failures.

For analysis, MT5 Trading Tools is available. Officially, there are three sets of tools: Analysis, Execution, and Utility. Examples include Trend Strength, RSI Extremes, and Dynamic EMA Channel. In short, it’s not just about placing an order; it offers scalability that includes analysis and execution support.

FXGT Order Execution and Requotes

This section clearly explains FXGT order execution and requotes in a chapter-based format.

First, what are “order execution” and “requotes”?

Order execution is when an order placed is actually completed.

For example, if you place an order to “buy USD/JPY at this price,” and that order is executed, it’s an execution.

Requotes occur when the order cannot be executed at the price seen at the time of the order, and you are asked to resubmit it at a different price.

In short, this phenomenon occurs when the rate moves the moment the order is placed, and it cannot be executed at the initial price.

A similar term is slippage, but this is a situation where “the order was executed as is, but at a slightly different price.”

Requotes, on the other hand, are treated as if the order could not be executed at that price.

Basic Understanding of FXGT’s Execution Environment

FXGT’s official Japanese articles explain its execution capabilities, highlighting its high-speed order processing and environment suitable for scalping. In particular, their ECN accounts are advertised as featuring narrow spreads of a minimum of 0.0 pips and high execution speed.

FXGT primarily offers MT4/MT5 and also provides VPS services. VPS services tend to reduce the impact of communication interruptions and terminal downtime, making them a useful tool for compensating for the lack of execution stability in EAs and short-term trading.

In short, FXGT’s execution environment can be broadly described as:
“Designed with a focus on speed, particularly for short-term and automated trading.”

Does Requoting Occur on FXGT?

We were unable to find any official pages stating “FXGT has absolutely no requotes” within the scope of our research.

Therefore, we cannot definitively say that it is completely zero.

However, FXGT’s official articles strongly emphasize their ECN accounts and high execution speed, and also recommend them for scalping. Generally, accounts designed in this way are considered to have an environment that reduces requotes.

In short, FXGT aims to minimize requotes, but it’s safe to say that it can’t completely eliminate them, even during sudden market changes.

More Important Than Requotes: Slippage

In short-term trading, slippage is more likely to be a noticeable problem than requotes.
FXGT’s scalping explanation article also mentions slippage, explaining that server and system issues can cause discrepancies between the desired rate and the actual execution price.

In practical terms, this is what happens:

Requote
→ The order won’t go through at that price and is almost like a re-submission.

Slippage
→ The order goes through, but the price is slightly off.

In short-term trading, the latter tends to have a more gradual impact on profits and losses.

Which Account Offers the Best Execution Rate?

According to FXGT’s official information, the ECN Zero account is often highlighted for its superior execution rate.

Official articles highlight ECN accounts as being characterized by narrow spreads and high execution speed, and are mentioned in the context of being suitable for scalping.

On the other hand, Standard and Mini accounts are easy to use and suitable for beginners, and Optimus stands out for its emphasis on high leverage. However, if you prioritize execution speed and short-term trading costs, ECN accounts are the more likely choice. This is a summary based on the official presentation.

FXGT’s Prohibited Activities

In short, FXGT’s prohibited activities are:
“Abusive use that violates the terms and conditions, misuse of bonuses, fraudulent trading activities, and false information regarding identity verification.”

The specific wording may vary slightly depending on the company and region where you open your account, so ultimately, it’s best to check the terms of service and promotional terms of that company. FXGT itself also states that trading conditions, account types, and promotions vary by region.

All Fraudulent and Illegal Activities

First and foremost, fraudulent activities, deceptive behavior, illegal activities, impersonation, and false declarations are prohibited.

This is obvious not only for FXGT, but especially with overseas brokers, forging identity verification documents, using someone else’s name, and false registration are viewed very seriously. FXGT also publishes legal documents related to AML/KYC and operates with identity verification and anti-money laundering measures in place.

Unauthorized Use of Multiple Accounts

FXGT allows you to open multiple live accounts, but these are intended for legitimate use only.

Therefore, using multiple accounts to exploit loopholes in the terms and conditions, such as circumventing campaign conditions or fraudulently obtaining duplicate benefits, is dangerous. While the official FAQ states that you can open up to six live accounts, this doesn’t mean you can do whatever you want.

Abuse of Bonuses and Promotions

This is quite important.

FXGT publishes separate promotion terms and conditions, and the fraudulent use of bonuses and campaigns is, of course, prohibited. Generally, problems here include trading solely for the purpose of obtaining bonuses, unnatural trading using multiple accounts or accounts belonging to related parties, and use that violates the spirit of the terms and conditions. FXGT also has a dedicated terms and conditions page for promotions, so it’s especially important to check it if you’re using a bonus-eligible account.

Trading that Exploits Price Delays or System Malfunctions

This is a common prohibited practice among brokers.

In other words, it’s the act of intentionally exploiting delays in rate feeds, system errors, price display errors, connection problems, etc., to profit. While the search results we were able to confirm this time did not include the full text of the prohibited activities list, FXGT publishes legal documents and terms and conditions, and these types of activities are usually dealt with quite strictly. While we avoid making definitive statements, it’s safest to assume that trading aimed at exploiting vulnerabilities should be avoided.

Arbitrage and hedging can be problematic depending on the “method” used.

This is a bit complicated.

Based on our confirmation, we cannot say that scalping itself or the use of EAs is immediately prohibited. However, hedging combined with bonus abuse, coordinated hedging with multiple accounts/multiple people, and trading that unnaturally profits from price differences are likely to be prohibited by overseas brokers. Even with FXGT, the final judgment must be based on the full text of the terms and conditions. Therefore, it’s more realistic to consider that **not *hedging itself* but using it in a way that contradicts the spirit of the terms and conditions is risky.

FXGT Support

In short, FXGT’s support is the type that offers 24/7 multilingual support with multiple contact methods. The official Contact Us page outlines 24/7 multilingual support, live chat, email, a contact form, and the Resource Center (FAQ).

Overview of Support System

Officially, FXGT states that it has a 24/7 support team. Contact methods include client-only email, live chat, and a web-based submission form.

How to Contact

The main contact methods available through FXGT are as follows:

Live Chat

Email

Contact Form

FAQ / Resource Center

The Contact Us page lists support@fxgt.com as the client email address. A separate email address is used for partners.

Japanese Support

FXGT’s Japanese media articles state that 24/7 Japanese support is available. The article also summarizes how to contact them in Japanese and points to note, showing that the operation is geared towards Japanese users.

What kind of inquiries can you make?

The official form’s inquiry categories include account opening, deposits and withdrawals, trading/platform, and general inquiries. In other words, support is not just a troubleshooting service, but handles everything from pre-account opening consultations to questions about the trading environment and fund transfers.

Tips for using them effectively

In practice,
For things you want to check immediately → Live chat
For things you want to keep a record of or complex inquiries → Email or inquiry form

This distinction makes it easier to use. The official site also recommends using the FAQ, so for things like identity verification, deposits and withdrawals, and account types, it’s quicker to check the Resource Center first.

FXGT Deposit and Withdrawal Methods

In short, FXGT’s deposit and withdrawal methods are:
“Supported by credit cards, bank transfers, cryptocurrencies, bitwallet, STICPAY, etc., and managed via the eWallet on the member page.” Officially, FXGT highlights the speed, flexibility, and multiple payment methods as its strengths.

Overview of Deposit Methods

FXGT’s official Japanese articles state that there are nine types of deposit methods. In particular, credit and debit cards are highlighted as an easy way to start, offering instant processing and no fees.

Furthermore, the official articles on withdrawal methods state that FXGT supports seven types of withdrawal methods, including bank transfers, credit cards, cryptocurrencies, bitwallet, and STICPAY. Since the available methods for deposits and withdrawals are not always exactly the same, checking the information displayed on the member page is the most reliable method.

Overview of Withdrawal Methods

FXGT withdrawals are requested through the Transaction Hub (Deposits, Withdrawals, Fund Transfers) on the member page. The official FAQ outlines the process as follows:

Select withdrawal

Select currency

Choose withdrawal source (trading account or eWallet)

Set withdrawal method and amount

Withdrawal processing time is stated as instant to a maximum of 7 business days, and the time until funds arrive varies depending on the payment method. Additional documents may be required, which may extend the processing time further.

Fund Management via eWallet

At FXGT, the eWallet within the member area is quite important. The official FAQ explains that the eWallet is used for deposits, withdrawals, and internal fund transfers, and is a system for transferring funds between the trading account and eWallet. Furthermore, it states that funds cannot be transferred unless the eWallet and trading account are in the same currency.

In short, it’s easiest to understand the process as follows:
Deposit from external source → eWallet → Transfer to trading account
Return profits or balance → Trading account → eWallet → Withdrawal to external source

KYC and Withdrawal Conditions

This is quite important. The official FXGT FAQ states that full KYC verification is required to start trading, deposit, and withdraw funds. Another Japanese article explains that unverified accounts may be able to deposit funds but not withdraw them.

Furthermore, KYC and Payment Verification must be completed before withdrawal. In other words, not only is identity verification important, but verification of the payment method used is also crucial.

Understanding Fees

The official FXGT Japanese article states that there are generally no deposit or withdrawal fees. However, bank transfers may incur fees from the financial institution, so it’s not entirely free.

Therefore, in practice, it’s easier to consider:

Cards and e-wallets are easy to use

Bank transfers require attention to bank-side costs

Points to Note When Withdrawing

The official bank withdrawal explanation article states the following withdrawal rules:
“The withdrawal method must match the deposit method”
“The withdrawal account must be in the same name as the FXGT account”
“Withdrawals must be requested from funds within the eWallet”
This is quite important.

In other words, if you try to withdraw money to an account under a different name or to withdraw everything at once using a different method than the one used for the deposit, you may be subject to verification or restrictions.

FXGT Reviews and Reputation

Summarizing FXGT’s reviews and reputation, the most accurate assessment is: “High leverage and bonuses are well-received, but withdrawal rules and costs should be carefully examined.”

The most common positive feedback is for its high leverage of up to 5,000x. Even FXGT’s official March 2026 article highlights this as a high level compared to other overseas forex brokers. In addition, the generous bonuses and 24-hour support are frequently praised. Reviews on Trustpilot also mention the quality of their support.

On the other hand, there are also negative reviews and points of concern. Especially common with overseas forex brokers, there are concerns about withdrawal procedures. In fact, individual Trustpilot reviews include low ratings such as “unable to withdraw profits.” However, review sites are heavily influenced by individual subjectivity, and factual accuracy is often uncertain, so it’s important to take a step back and view reviews with some skepticism.

Also, when looking at reviews, it’s important to be objective, as official “reputation articles” are generally biased towards the company itself. FXGT itself publishes articles explaining its reputation and stating that there are no withdrawal refusals, but these are merely its own statements. While they can be helpful, it’s natural to view them separately from third-party reviews.

Articles in third-party media generally follow a common pattern:
Good points: High leverage, bonuses, cryptocurrency CFDs, support
Points of concern: Spreads, withdrawal rules, concerns about being an overseas broker
In other words, while the reputation isn’t extremely bad, it’s seen as a broker where “strong conditions” and “the importance of checking the rules” go hand in hand.

You can open an account for free

You can open an account for free with FXGT. Click on the link below to access the official website and open an account. Generally, you will need personal information such as your name and two pieces of identification to operate the account: a photo ID (My Number card, driver’s license, passport) and proof of your current address (public utility bill, resident registration, etc.). Once the authentication is complete, start trading products when you have time. Be sure to check the FAQ and terms of use as well. If you have the opportunity, try one with high leverage.

First, register an account.

On the FXGT official website, click “Register Now” and enter your name, email address, password, country of residence, phone number, etc., and submit. After registration, you will receive a confirmation email; verify your identity using the link in the email.

Submit identity verification documents.

After email verification, proceed with KYC on your My Page. Examples of identity verification documents listed in the official article include driver’s license, passport, My Number card, and residence card. For address verification documents, resident registration certificate, utility bills, and bank or credit card statements are recommended, provided they were issued within the last six months.

Wait for review and approval.

If there are no deficiencies in the documents, the official article indicates that approval will be granted on the same day or the next business day. Another official article states that account opening itself can take as little as 3 minutes, and including identity verification, it can take as little as 30 minutes.

Create an MT4/MT5 live account.

After identity verification, log in to your My Page and create a new account from “Trading Account” or “MT4/MT5 Account”. Here, you select your account type, platform (MT4/MT5), base currency, etc. The official Standard account guide also instructs you to open a live account following this process.

Points to Note When Opening an Account

The official Japanese article warns that the bonus will be forfeited if identity verification is not completed within 30 days of registration. It also explains that multiple account registrations are prohibited, and that leaving an account inactive for a long period may result in fees or being treated as a dormant account.

Bonus-Related Information

An account opening bonus is offered upon new registration and completion of identity verification, but the amount varies depending on the article, sometimes listed as $70 and sometimes as ¥10,000. This may be due to differences in campaign periods and eligibility requirements, so it’s safer to check the latest campaign page before actually applying.

Frequently Asked Questions

Here’s a summary of frequently asked questions about FXGT, based on their official FAQ, organized into sections:

Account Opening and Identity Verification

First and foremost, FXGT requires KYC (Know Your Customer) verification to deposit, withdraw, and begin trading. You’ll need to log in to your member page, complete the verification process, and then proceed with the various procedures.

Common questions include:
“Can I use it without identity verification?” → Basically, KYC is required for full functionality.

“Where do I complete the procedure?” → From the member page.

This understanding is generally correct.

Deposits and Withdrawals

According to the official FAQ, deposits are processed on the member page in the following order:
Deposit button → Select account → Select deposit method → ​​Select currency → Enter required information

Supported methods include cards, cryptocurrency wallets, and bank transfers.

Withdrawal methods, limits, and processing times vary depending on the region and payment method. Furthermore, the FAQ recommends prioritizing withdrawals of card deposits using the same method. This is quite important, especially in terms of preventing withdrawal problems.

Leverage

FXGT’s FAQ generally states a maximum leverage of 1:1000, but also clearly states that it varies depending on the region, account type, asset class, and individual instrument. The official homepage and the Japanese homepage also display account type-specific leverage, such as Optimus (maximum 1:5000), Standard (maximum 1:2000), and PRO/ECN ZERO (maximum 1:1000). Therefore, it’s important to distinguish between the general explanation in the FAQ and the information on the account-specific pages.

Furthermore, leverage changes can be requested through the member page, but the FAQ states that reductions are only possible if there are no open positions.

Account Types

Currently, FXGT’s official homepage offers five specialized account types: Optimus, PRO, ECN ZERO, Standard, and Mini. The Japanese homepage displays a similar structure.

The general characteristics of each plan are as follows:
Optimus = for high-leverage short-term trading,
PRO = leaning towards low costs,
ECN ZERO = prioritizing the narrowest spreads,
Standard = all-around type,
Mini = for small amounts.

Swaps

The official FAQ explains that rollover/swaps are interest rate adjustments that occur at the end of each trading day. The amount varies depending on the instrument, whether it’s a buy or sell, and the interest rate environment.

Furthermore, FXGT offers conditional zero-swap for some assets and accounts, as well as swap-free accounts for Muslims. Therefore, it’s more accurate to say that while swaps usually apply, there are exceptions where they are waived, rather than saying “FXGT is completely swap-free.”

Regional and Conditional Differences

FXGT’s official website clearly states that trading conditions, promotions, and account types vary by country and region. The content of the page visible from Japan may not be completely identical for everyone.

This is a subtle but very important point.

When reading the FAQ, the trick is to separate the “general explanation of FXGT as a whole” from the “conditions that are actually displayed on your member page.”

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