Some people used to trade on HF Markets but got bored or quit Forex. So the problem is how to clean up the accounts and accounts that have been used so far. Is it possible to delete an account or delete an account?
- HFM Basic Information
- A Thorough Explanation of How to Close Your HFM (HotForex) Account
- Points to Check Before Canceling Your HFM Account
- The difference between HFM account deletion and account closure
- Impact and Caution Points After Closing Your HFM Account
- About HFM Dormant Accounts and Freezing
- Is it possible to re-register
HFM Basic Information
| Company Name | HF Markets（SV） Ltd. |
| Year of establishment | 2010 |
| Service Overview | A large brokerage providing services in over 180 countries worldwide with millions of registered accounts |
| Financial products handled | Foreign Exchange (FX), Stock Indices/Commodities, Stock CFDs/Cryptocurrencies |
| Trading Platform | MetaTrader 4（MT4）、MetaTrader 5（MT5） |
| Maximum Leverage | 2,000x |
| User Support | Multilingual support |
| Financial License | ✔ FCA (UK, Financial Conduct Authority) ✔ FSCA (South Africa) ✔ DFSA (Dubai) ✔ FSA (Seychelles) |
| Deposit and Withdrawal Methods | Bank transfer Credit/Debit card (VISA/Master/JCB, etc.) bitwallet / BXONE / Binance Pay / Cryptocurrency |
| Account Type | Cent Account Premium Account Pro Account Zero Account Top-up Bonus Account |
A Thorough Explanation of How to Close Your HFM (HotForex) Account
This is a thorough explanation of how to close your HFM (formerly HotForex) account, including important points and steps. We’ve organized it so that even beginners can easily proceed.
1️⃣ Preparations Before Closing Your Account
Before closing your HFM account, please confirm and prepare the following:
Check your account balance
Any remaining funds or profits in your account must be withdrawn before closing.
Bonuses cannot be withdrawn, but profits can be withdrawn.
Closing Open Positions
All positions must be closed before closing.
You cannot close your account if you have open positions.
Withdrawal Procedure
Withdraw using any available method, such as bank transfer, credit card, or e-wallet.
Withdrawals may take from several hours to several business days to complete.
2️⃣ How to Close Your Account
Method 1: Apply via MyHF (My Page)
Log in to the HFM official website → Access MyHF (My Page)
Select the Account Cancellation/Closing Request Form from the “Support” or “My Account” menu
Select the account number you wish to close
Select “Reason for Account Closure” and fill in the required information
Click the “Submit” button
You will receive a confirmation email from the HFM support team. Your account will be closed upon approval.
Method 2: Request Direct Contact with the Support Desk
Submit your request via live chat or the inquiry form, stating that you wish to close your account.
Provide your name, account number, and registered email address for identity verification.
After reviewing the request, support will guide you through the cancellation process.
You will be checked to see if your withdrawals have been made, and if there are no issues, your account will be closed.
3️⃣ Important Notes When Closing Your Account
You cannot cancel your account if you have open positions.
If you have a balance in your account, you must withdraw your funds before you can close it.
Bonuses and campaign rewards are not eligible. It will be deleted when your account is closed.
If you have multiple accounts, you must apply for cancellation for each one separately.
After closing your account, you can open a new account of the same type with the same email address, but previous bonuses and benefits will not be carried over.
4️⃣ Account Closure Process (Summary)
Check your balance and settle open positions.
Withdrawal procedure completed.
Apply for cancellation via MyHF or support.
Confirm with support → Approve → Close account.
Points to Check Before Canceling Your HFM Account
This is a list of points you should definitely check before canceling your HFM (HotForex) account. Checking these points in advance will help you avoid any problems or losses after cancellation.
1️⃣ Check your account balance and withdrawal status
If you have an account balance, always withdraw it.
Profits can be withdrawn, but bonuses cannot.
If you cancel with a remaining balance, they will be forfeited.
Check your withdrawal method.
Withdraw by bank transfer, credit card, e-wallet, etc.
Withdrawals may take several hours to several business days to complete.
2️⃣ Check your open positions.
You cannot cancel if you have open positions.
Close all positions.
Stop any automated trading or EAs running.
3️⃣ Check bonuses and campaign benefits.
All bonuses will be forfeited upon cancellation.
The same applies to deposit bonuses, limited-time campaigns, and loyalty points.
If you have profits, withdraw them before canceling.
4️⃣ If you have multiple accounts.
Only the account being canceled will be processed.
Other accounts will remain open.
You must apply for cancellation separately for each account.
5️⃣ Verify your identity (KYC) status.
You may be asked to provide identification documents when canceling.
Please contact support in advance. For a smoother experience, have your ID, registered email address, and account number ready.
6️⃣ Back up your transaction history.
After canceling your account, you may not be able to access your transaction history or deposit/withdrawal history.
Keep a record of your transactions in PDF format or screenshots, if necessary.
The difference between HFM account deletion and account closure
At HFM (HotForex), “account closure” and “account deletion” may seem similar, but they have different meanings and procedures. We’ve outlined the differences between them in an easy-to-understand manner.
1️⃣ Account Closure (Close Account)
Definition:
The procedure for closing an individual trading account (e.g., Premium Account, Top-Up Bonus Account, etc.)
Cancelation by account number
Features:
Other accounts remain available for use
Withdraw your balance before closing
Cancellation is not possible if you have open positions
Bonus and campaign benefits will be forfeited upon account closure
Can be requested through MyHF (My Page) or support
Example:
Close your Top-Up Bonus account and withdraw your balance
Other Pro and Cent accounts remain available for trading
2️⃣ Account Deletion (Delete All HFM Accounts)
Definition:
The procedure for deleting your entire HFM My Page (MyHF) account
Completely deletes all accounts, personal information, and history
Features:
All accounts held will be closed simultaneously
Balances and profits must be withdrawn before requesting deletion
Loyalty points and bonuses, etc. All accounts will expire.
After deleting, you can re-register with the same email address, but your past history and bonuses will not be carried over.
You will need to contact support directly.
Example:
Completely cancel your HFM account and end your relationship with overseas FX.
3️⃣ Summary of the Differences
| item | account cancel | account deletion |
|---|---|---|
| Target | Individual Trading Accounts | MyHF account as a whole |
| Scope of impact | No other accounts affected | All accounts will be closed |
| Bonuses and perks | Only the amount for the cancelled account will be cancelled | All bonus points are lost |
| How to apply | MyHF or Support | Direct support requests |
| history | Other accounts are maintained | All will be deleted |
Impact and Caution Points After Closing Your HFM Account
This article summarizes the impact and caution points after closing your HFM (HotForex) account. Understanding these points before closing your account can help prevent problems and losses.
1️⃣ Impact after Account Closure
① Account Balance/Bonus
Any remaining funds or profits in a closed account must be withdrawn.
Bonuses and campaign benefits will expire upon cancellation.
Bonus profits can be withdrawn, but unwithdrawn amounts may expire.
② Transaction History
The transaction history and deposit/withdrawal history of a closed account may no longer be viewable from your My Page.
If necessary, back up your records in advance as a PDF or screenshot.
③ Open Positions
Open positions cannot be closed.
Position management is no longer necessary after cancellation, as positions no longer exist.
④ Impact on Other Accounts
Other accounts within the same account will not be affected.
Trading and deposits in other accounts will continue as normal.
2️⃣ Precautions/Risks
⚠ Missed Withdrawals
Balances and profits may be lost if you cancel without withdrawing them.
Bonuses themselves cannot be withdrawn, so be sure to withdraw only profits.
⚠ Bonus Expiration
Bonuses and campaign benefits of a closed account will be lost. All bonus profits will be lost.
Check whether you have withdrawn any profits earned from bonus trading.
⚠ Trading history will be lost.
Your account trading history may become inaccessible after cancellation.
Save any necessary history for tax reporting or fund management purposes in advance.
⚠ Re-open your account.
After cancellation, you can open a new account using the same email address.
However, previous bonus history and benefits will not be carried over.
3️⃣ Recommended actions after account cancellation.
Withdraw your balance and profits.
Close all open positions.
Check the validity of bonuses and promotions.
Back up your trading history.
Submit a cancellation request via MyHF or support.
About HFM Dormant Accounts and Freezing
This article provides an overview, conditions, impacts, and solutions for HFM (HotForex) dormant and frozen accounts.
1️⃣ What is a dormant account?
A dormant account is an account that has not had any trading or deposits/withdrawals for a certain period of time.
Features
Even if an account has a balance, it will be considered dormant if there has been no activity for a certain period of time.
The period varies depending on the account type and region, but it is usually applied after 12 months or more of inactivity.
Dormant accounts may incur a dormancy fee.
If the account has a balance, it can be activated by trading, depositing, or withdrawing funds.
2️⃣ What is a frozen or suspended account?
A suspended/inactive account refers to an account in which trading and deposits/withdrawals are restricted due to dormancy, violation of terms, incomplete identity verification, or other reasons.
Reasons for Freezing
Automatic freezing due to prolonged dormancy
Incomplete or unsubmitted ID documents
Suspected fraudulent transactions or violations of terms and conditions
Impact of international regulations or sanctions
Impact of freezing
Trading is not permitted (orders, settlements, and EA execution are also prohibited)
Withdrawals are generally only possible through support
ID documents and procedures are required for reactivation
3️⃣ Dormant and frozen accounts
| item | dorminants account | freeze account |
|---|---|---|
| Trade | It may be impossible | Completely impossible |
| withdraw | Usually possible (fees may apply) | Only possible via support |
| bonus | Unavailable, possibly disappearing | May disappear |
| royalty points | May disappear | May disappear |
4️⃣ Countermeasures and Reactivation Methods
Dormant Accounts
You may be able to activate your account simply by logging in.
Trade, deposit, withdraw, or perform other activity.
If you have a balance, be aware of dormancy fees.
Frozen Accounts
Contact support and submit your identification and required information.
Once the process is complete, you can resume trading, withdrawals, etc.
5️⃣ Important Notes
If your account becomes dormant or frozen, bonuses and promotional offers are likely to expire.
If you leave your account idle for a long period of time, you may incur account maintenance fees and fees.
Automated trading and EAs are also suspended during a frozen period, so position management is essential.
💡 Points
Regular logging in, trading, and depositing/withdrawing can help prevent your account from becoming dormant or frozen.
Regular activity is important, especially if you use bonuses or loyalty points.
If you wish, please see the “Distinguishing Between Dormant and Frozen Accounts” section.
Is it possible to re-register
If I have deleted my account but want to trade again, is it possible to use HFM? In conclusion, it is possible. I’ll introduce it in the article below, which I hope you find helpful, but you’ll need to create an account from scratch again. Of course, you will be required to submit your ID again, so please have it ready.
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