If you trade with hfm (hotforex) HF copy, you will need to use a withdrawal service. This article explains how to withdraw and settle. If you trade with FX and make a profit, you will need to withdraw. Withdrawals take longer than deposits. However, with bitwallet and other methods, you can make withdrawals immediately, so it depends on the withdrawal method.
- HFM Basic Information
- HFM Overview and Features
- HFM Withdrawal Methods Overview
- HFM Withdrawal Rules
- Bank Transfer Method and Procedure
- Credit Card and Debit Card Withdrawal Methods and Procedures
- Online Wallet Withdrawal Method and Procedure
- Cryptocurrency Withdrawal Method and Procedure
- Comparing Withdrawal Methods: Which is Best?
- Points to Note Regarding Withdrawals
- Withdrawals are generally processed using the same method as the deposit.
- Card Deposits Will First Be Refunded to the Card
- The basic rule is to use the same card used within the past 6 months.
- Additional steps are required if the card is canceled or unusable.
- Ensure withdrawal destinations are in your name.
- Even if HFM offers free withdrawals, external fees may apply.
- Arrival Time is Separate from “Application Completion”
- Check MyHF Balance and Fund Transfers Before Withdrawal
- Are withdrawal refusals possible?
HFM Basic Information
| Company Name | HF Markets（SV） Ltd. |
| Year of establishment | 2010 |
| Service Overview | A large brokerage providing services in over 180 countries worldwide with millions of registered accounts |
| Financial products handled | Foreign Exchange (FX), Stock Indices/Commodities, Stock CFDs/Cryptocurrencies |
| Trading Platform | MetaTrader 4（MT4）、MetaTrader 5（MT5） |
| Maximum Leverage | 2,000x |
| User Support | Multilingual support |
| Financial License | ✔ FCA (UK, Financial Conduct Authority) ✔ FSCA (South Africa) ✔ DFSA (Dubai) ✔ FSA (Seychelles) |
| Deposit and Withdrawal Methods | Bank transfer Credit/Debit card (VISA/Master/JCB, etc.) bitwallet / BXONE / Binance Pay / Cryptocurrency |
| Account Type | Cent Account Premium Account Pro Account Zero Account Top-up Bonus Account |
HFM Overview and Features
HFM is an overseas FX/CFD broker that handles FX, precious metals, energy, stock indices, stock CFDs, and cryptocurrency CFDs. Originally operating under the name HotForex, it is now branded as HFM. Official Japanese articles state that it holds multiple international financial licenses and operates in 200 countries.
HFM Overview
HFM’s main features are its wide range of tradable instruments and its balance of user-friendliness for beginners and advanced features for intermediate and advanced traders. It supports MT4 and MT5, and also offers its own HFM app, making account management and trading easy even from a smartphone.
Main Features of HFM
- Wide Range of Tradable Instruments
A strength is that it allows trading of multiple assets, including not only FX but also gold, crude oil, indices, and cryptocurrencies, all through a single broker. Copy trading accounts supporting FX, gold, energy, indices, and cryptocurrencies are also offered.
- Compatible with MT4 and MT5
HFM is compatible with the standard MetaTrader 4 and MetaTrader 5. It’s easy to use not only for discretionary trading but also for those who prioritize EA (Expert Advisor) operation and chart analysis. - Copy Trading Available
In addition to making all trading decisions yourself, there’s a copy trading function that allows you to follow the strategies of other traders. The official guide also explains multiple account types specifically for copy trading and the minimum deposit amount. - High Maximum Leverage
The official Japanese article highlights HFM’s attractive maximum leverage of 2000x. While this makes trading easier with small amounts of capital, it also increases risk, so caution is needed when using it. - Multiple Account Types
HFM offers a variety of account types, including standard accounts, spread-focused accounts, bonus-focused accounts, and account types specifically for copy trading, making it easy to choose an account based on your purpose. The official Japanese blog also provides a list of account types and their features. - Easy Account Management with Proprietary App
The HFM app is advertised as allowing not only trading but also account management, performance analysis, copy trading, and IB management. Its key feature is that it complements the shortcomings of the MT4/MT5 app alone.
HFM Withdrawal Methods Overview
Below is an overview of HFM’s withdrawal methods, organized into sections.
Overview of HFM Withdrawal Methods
Withdrawals from HFM are requested through myHF (Member Area/Client Area). The official FAQ instructs users to log in to myHF and select “Withdrawal” when wishing to withdraw funds. Withdrawal requests are limited to surplus funds exceeding the amount required to maintain margin.
HFM offers multiple withdrawal methods corresponding to the deposit method, including bank transfer, credit/debit card, online wallet, and cryptocurrency. The official withdrawal options page also provides information on the minimum withdrawal amount, processing time, and fees for each method.
Main HFM Withdrawal Methods
2-1 Bank Transfer
This method involves withdrawing funds to a bank account. It is frequently used for withdrawing profits, and the official Japanese blog also states that profits exceeding the deposit amount are generally withdrawn via domestic bank transfer.
2-2 Credit/Debit Cards
When depositing via card, HFM’s policy is to first refund the funds to the same card used for the deposit. The official FAQ explains that the funds will be refunded to the same card used for the deposit, and only after the full amount has been refunded can withdrawals be made using other methods.
2-3 Online Wallets
Online wallets such as bitwallet are also one of the withdrawal methods. The official Japanese blog states that bitwallet offers free withdrawals, a minimum of 2,000 yen, and instant processing.
2-4 Cryptocurrency
HFM also supports cryptocurrency withdrawals using services such as Crypto Payments. The official Japanese blog explains important points regarding minimum withdrawal amounts, as well as reasons why cryptocurrency withdrawals might fail and how to resolve them.
Basic Withdrawal Process
HFM withdrawals generally follow the following process:
Log in to myHF
Transfer funds from your trading account to your “Wallet” as needed
Select “Withdrawal”
Choose your desired withdrawal method
Enter the amount and submit the request
Confirm the withdrawal has been processed
Note that the official Japanese blog states that direct withdrawals from MT4/MT5 accounts are not possible, and funds must be transferred to your My Wallet before withdrawal. This is an easily overlooked point.
HFM Withdrawal Rules
HFM’s withdrawal rules are easiest to understand by looking at them in terms of three main pillars: “Application via myHF,” “Withdrawal within the limits of surplus margin,” and “Refund to the original deposit source as a general rule.” This process is clearly outlined in the official FAQ.
Withdrawal is applied for via myHF
In HFM, when you want to withdraw funds, you log in to myHF (Client Area), select “Withdraw,” and submit your application. It’s a process handled through the member page, rather than directly withdrawing from your MT4/MT5 account.
Withdrawal is limited to surplus margin
HFM’s FAQ states that funds exceeding the amount required to maintain margin can be withdrawn at any time. In other words, you cannot withdraw amounts that would encroach on your required margin while holding positions.
Refund to the original deposit source as a general rule
This is the most important point. HFM explicitly states its “all funds to original source” policy, meaning that funds are first refunded to the original method used for the deposit. Especially when using a credit card for deposits, the refund will first be issued to the same card. Once the refund is complete for the full amount deposited, withdrawals via other methods will become available.
Additional Rules for Card Withdrawals
Card-related matters are somewhat detailed. HFM states that refunds will be issued to the same card used for deposits within the past six months. Furthermore, for debit cards, amounts exceeding the initial deposit or the total amount deposited via debit card cannot be withdrawn to the card; any excess must be handled through other means, such as bank transfer.
HFM Does Not Charge Withdrawal Fees
HFM’s FAQ states that HFM itself does not charge withdrawal fees. However, bank and payment service provider fees may apply. Therefore, the amount received may differ slightly from the requested amount.
Basic Processing Time Rules
HFM’s FAQ states that withdrawal requests submitted before 10:00 AM server time will be processed on the same business day. The actual time the funds arrive will vary depending on the method chosen, such as bank account or e-wallet.
Bank Transfer Method and Procedure
The basic procedure for withdrawing funds via bank transfer from HFM is as follows:
“Log in to myHF → Transfer funds from your trading account to your wallet if necessary → Select bank transfer on the withdrawal page → Enter your bank account information → Submit withdrawal request → Confirm receipt of funds.”
The official Japanese blog also outlines this procedure for bank withdrawals.
Log in to myHF
First, log in to myHF, the HFM member page. Withdrawal requests are generally made through myHF, not on the trading platform. The HFM FAQ also instructs users to select “Withdraw” in myHF if they wish to withdraw funds.
Transfer funds from your trading account to your wallet if necessary
In HFM, there are cases where funds need to be transferred from your MT4/MT5 account to your myHF wallet before withdrawal. The official Japanese blog also explains the process of transferring funds to the wallet before withdrawal.
Open the “Withdrawal” menu and select Bank Transfer
Open the “Withdrawal” menu within myHF and select Bank Transfer from the list of withdrawal methods. Bank transfer is listed as the official withdrawal method on HFM’s withdrawal options page.
Enter the withdrawal amount
Next, enter the amount you wish to withdraw. HFM’s withdrawal options page states that for Japanese Yen bank transfers, the minimum withdrawal amount is 1,000 yen, and the processing time is up to 2 business days (depending on the payment provider).
Enter bank account information
Enter the bank account information in your own name where the withdrawal will be sent. This is very important; using an account in a family member’s or someone else’s name is likely to result in withdrawal rejection. The official Japanese blog also advises using a bank account in the same name.
Confirm the withdrawal request
Review the entered information and submit the withdrawal request. HFM’s FAQ states that withdrawal requests submitted before 10:00 AM server time will be processed on the same business day. Actual receipt of funds depends on the bank’s processing time.
Confirm receipt of funds in your bank account
After applying, confirm that the funds have been received in your bank account. While HFM does not charge withdrawal fees, the sending bank, intermediary bank, and receiving bank may deduct fees. Therefore, there may be a slight difference between the requested amount and the received amount.
Important Note
When withdrawing funds via bank transfer, the rule of first refunding to the original deposit source takes precedence. For example, if you have a balance remaining from a card deposit, the basic procedure is to first refund that amount to your card before withdrawing any profits via bank transfer. This is clearly stated in HFM’s withdrawal FAQ.
Credit Card and Debit Card Withdrawal Methods and Procedures
HFM’s credit card and debit card withdrawal process basically follows these steps:
“Log in to myHF → Transfer funds from your trading account to your wallet if necessary → Select your card for withdrawal → Enter the amount and submit the request → Confirm the refund to your card.”
HFM officially states that withdrawn funds will be refunded to the same card used for deposits within the past six months.
Log in to myHF
First, log in to the HFM member page, myHF (Client Area). Withdrawal requests are generally made by selecting “Withdraw” from myHF, not on the platform. HFM’s FAQ states that withdrawals are possible within the limits of excess margin, and requests submitted before 10:00 AM server time will be processed on the same business day.
Transfer funds from your trading account to your wallet if necessary
In HFM, instead of directly withdrawing the balance from your trading account to your card, you may need to first transfer it back to your myHF wallet before submitting a withdrawal request. In practice, it’s safest to check your available balance in myHF before proceeding. HFM’s FAQ also explains that myHF is a wallet for deposits, withdrawals, and fund transfers.
Select Credit/Debit Card as the Withdrawal Method
Open the “Withdrawal” menu in myHF and select “Credit/Debit Card” from the list of withdrawal methods. HFM has a rule to first refund to the original deposit source as an anti-money laundering measure, and this method takes precedence if you deposited via card.
Enter the Withdrawal Amount
Enter the amount you wish to withdraw and submit your request. It’s important to note that with debit cards, you cannot withdraw more than your initial deposit or cumulative deposit amount to the card. If there is an excess, HFM’s instructions state that the difference will be received via bank transfer.
Review and Submit the Application
Review your card information and withdrawal amount and confirm your application. While HFM does not charge withdrawal fees, the FAQ states that banks and payment providers may charge fees. Therefore, there is a slight possibility of a discrepancy in the received amount.
Confirm the refund to your card
After applying, confirm the refund on your card statement or transaction history. HFM’s FAQ states that the refund will be issued to the same card used for the deposit within the past six months.
Important Note
This is very important.
If your card has been canceled, you will need to submit an official cancellation certificate issued by your bank to HFM before proceeding with the withdrawal.
Online Wallet Withdrawal Method and Procedure
HFM’s online wallet withdrawal process basically follows these steps:
“Log in to myHF → Transfer funds from your trading account to your wallet if necessary → Select online wallet for withdrawal → Enter amount and wallet information → Submit → Confirm receipt”
HFM officially states that withdrawals should be made from the Client Area (myHF) using the same method used for deposits.
Log in to myHF
First, log in to the HFM member page, myHF (Client Area). Withdrawal requests are made from “Fund Withdrawal” in the Client Area, not from the trading tool. This process is also explained on HFM’s withdrawal options page.
Transfer funds from your trading account to your wallet if necessary
HFM sometimes requires you to transfer funds from your trading account to your myHF wallet before submitting a withdrawal request. This concept is also explained in the withdrawal procedure section of the official Japanese HFM blog.
Select an Online Wallet as Your Withdrawal Method
On the myHF withdrawal screen, select an available online wallet. The official Japanese blog provides instructions for withdrawing funds using bitwallet, which can be seen as a representative example of online wallet withdrawals. Note that the types of wallets displayed may vary depending on your account region and usage conditions.
Enter the Withdrawal Amount
Next, enter the withdrawal amount. The official Japanese bitwallet blog states that withdrawals are limited to “the amount deposited via bitwallet.” The minimum withdrawal amount is 2,000 yen or the equivalent of 20 dollars.
Enter Wallet Information
Enter the necessary information, such as the email address registered with your chosen wallet. The bitwallet instructions state that you must enter the email address registered with your bitwallet account and use a bitwallet account under the same name as your HFM account. Withdrawals will not be possible if the names do not match.
Review the Details and Submit Your Withdrawal Request
Review the entered information and confirm your request. HFM officially states that while HFM itself does not charge withdrawal fees, banks and payment providers may charge fees. Even with online wallets, it’s always a good idea to check the recipient’s terms and conditions.
Confirming Receipt
After submitting your request, confirm that the funds have been reflected in your wallet balance. HFM’s FAQ states that the time it takes for funds to arrive in bank accounts or e-wallets varies depending on the payment method, and the withdrawal options page also lists processing times for each method.
Important Note
This is subtly important.
HFM has a rule of “returning funds to the original deposit source,” so even if you want to withdraw funds using an online wallet, you must first have deposited the funds into that wallet. Furthermore, if you have a balance remaining from a card deposit, it will be refunded to your card first, and only then will you be able to withdraw funds using another method.
Cryptocurrency Withdrawal Method and Procedure
The basic procedure for withdrawing cryptocurrency from HFM is as follows:
“Log in to myHF → Transfer funds from your trading account to your wallet if necessary → Select Crypto Payments for withdrawal → Enter the amount and withdrawal wallet information → Submit → Confirm blockchain reflection.”
The official Japanese articles on HFM explain that Crypto Payments (Option A / Option B) is the withdrawal method for crypto assets, and that even if you deposited using Binance Pay, withdrawals will be via Crypto Payments (Option A).
Log in to myHF
First, log in to the HFM member page, myHF (Client Area). According to the official HFM FAQ, withdrawals are requested from the Client Area and are limited to surplus funds exceeding the required margin. Requests submitted before 10:00 AM server time will be processed on the same business day.
Transfer funds from your trading account to your wallet if necessary.
With HFM, you may need to transfer funds from your trading account back to myHF before withdrawing. In practice, it’s safest to first check your available balance in myHF before proceeding. This is because HFM uses myHF as the central hub for fund management.
Select “Crypto Payments” as your withdrawal method.
On the myHF withdrawal screen, select “Crypto Payments” (Option A or Option B) as your cryptocurrency withdrawal method. HFM’s official Japanese article explains that the main difference between these two options lies in the types of cryptocurrencies supported and the payment methods.
Enter the withdrawal amount.
Next, enter the amount you wish to withdraw. It’s important to note that HFM has a rule, as an anti-money laundering measure, that withdrawals up to the deposit amount must, in principle, be made using the same method and cryptocurrency as the deposit. However, it is stated that profits can be withdrawn using different cryptocurrencies or different crypto asset withdrawal methods.
Enter Withdrawal Wallet Information
Next, enter the necessary information, such as the withdrawal wallet address. This is extremely important; incorrect address entry or network selection can lead to the loss of funds. HFM’s official Japanese article also warns about common pitfalls in cryptocurrency withdrawals.
Review Details and Submit Withdrawal Request
Review the entered information and confirm your request. While HFM’s official FAQ states that they do not charge withdrawal fees, it also mentions that banks, payment providers, and network providers may charge fees. Even with cryptocurrency withdrawals, the actual amount received may vary slightly due to network fees and exchange rate differences.
Confirm Fund Arrival in Wallet
After submitting the request, confirm the blockchain approval and the funds being reflected in your wallet. HFM’s official FAQ also states that the arrival time varies depending on the payment method. Cryptocurrency withdrawals are prone to delays due to network congestion and differences in the specific cryptocurrency.
Important Points
The following three points are particularly important for cryptocurrency withdrawals:
First, there is a rule that, in principle, deposited funds must be returned using the same method and cryptocurrency. While it’s relatively easy to withdraw profits, this is contingent on the funds being refunded to the original deposit source first.
Next, even if you deposit using Binance Pay, withdrawals are handled as Crypto Payments (Option A), not Binance Pay. This is a common point of confusion.
Comparing Withdrawal Methods: Which is Best?
When comparing HFM’s withdrawal methods, bitwallet offers the best balance, bank transfer is the safest option, card withdrawals should be considered primarily for “refunds,” and cryptocurrency withdrawals are best suited for those familiar with cryptocurrency. HFM’s official Japanese blog and FAQ list bank transfer, card, bitwallet, and cryptocurrency as withdrawal methods, and HFM states that withdrawal fees are free.
Here’s a comparison:
| 出金方法 | HFM側手数料 | 反映・処理の目安 | 向いている人 | 注意点 |
|---|---|---|---|---|
| bitwallet | 無料 | 10分以内〜即時系の案内あり | 早さ・使いやすさ重視 | bitwallet側から銀行へ出す時に別手数料の可能性 |
| 銀行送金 | 無料 | 最長2営業日程度の案内あり | 無難さ・現金受取重視 | 銀行側や中継銀行の手数料が乗ることあり |
| クレジット/デビットカード | 無料 | 返金処理ベース | カード入金した人 | 原則入金額まで、6か月ルールあり |
| 仮想通貨 | 無料 | ネットワーク状況次第 | 暗号資産に慣れている人 | アドレス・チェーンミスに注意 |
According to HFM’s Japanese article, bitwallet is free and takes less than 10 minutes, bank transfers have a processing time of up to 2 business days, card refunds are generally to the same card used for deposit, and cryptocurrency refunds are via Crypto Payments and depend on network conditions.
If speed is your priority
bitwallet is the most promising option.
HFM’s Japanese article states that bitwallet takes less than 10 minutes, and the comparison article for card withdrawals uses the expression “instant execution,” making it quite fast. The ease of withdrawing all funds, including profits, in one lump sum is a strong point.
If you prioritize safety and reliability:
Bank transfer is the best option.
It’s straightforward for those who want to receive the funds directly into their own bank account. HFM’s Japanese articles state that bank transfers can take up to two business days to process. The process is simpler as it doesn’t involve services like bitwallet.
Cards are more for “rule compliance” than a recommended method:
Credit and debit cards are better considered as a way to comply with refund rules rather than a convenient withdrawal method.
HFM prioritizes refunds to the original deposit source, and refunds to the same card are prioritized for card deposits. Furthermore, the Japanese articles state that card withdrawals are generally not possible after six months from the initial card deposit.
Cryptocurrency is convenient if you’re familiar with it:
Cryptocurrency withdrawals are convenient for those who regularly use crypto assets.
However, HFM’s Japanese articles also state that withdrawals up to the initial deposit are generally limited to the same method and cryptocurrency, although profits can be withdrawn in a different cryptocurrency. There’s a risk of inputting errors in addresses and chains, so it’s not the first choice for beginners.
Points to Note Regarding Withdrawals
There are three important points to note regarding withdrawals from HFM: “Consider deposit and withdrawal methods together,” “Ensure the names match,” and “Understand the card refund rules beforehand.” Overlooking these points can lead to situations where you can withdraw funds, but “you can’t withdraw using the method you wanted” or “the funds arrive slowly.”
Withdrawals are generally processed using the same method as the deposit.
At HFM, the basic principle is that withdrawals from myHF are processed using the same method as the deposit. Furthermore, since the policy is to first refund funds to the original deposit source, you may not be able to freely choose your preferred method. This rule is especially significant if you deposited using a card.
Card Deposits Will First Be Refunded to the Card
HFM’s Japanese FAQ states that before refunds can be processed through other methods, funds must first be withdrawn to the same card used for the deposit. This means that until the card deposit amount is refunded, you may not be able to freely use bank transfers or wallet withdrawals immediately.
The basic rule is to use the same card used within the past 6 months.
HFM’s rule is that refunds are made to the same card used for deposits within the past 6 months. Therefore, if you used a card a long time ago or a card you no longer use, it can get a little complicated. If you plan to withdraw funds by card, it’s important to keep track of which card you used for your deposit.
Additional steps are required if the card is canceled or unusable.
HFM’s FAQ states that if the card used for the deposit has been canceled, you will need to submit additional documents, such as an official bank-issued certificate. In other words, attempting to withdraw funds after canceling your card will likely involve more steps than usual.
Ensure withdrawal destinations are in your name.
For withdrawals, it’s crucial that the name on your bank account or wallet matches the name on your HFM account. HFM strictly enforces its fund return rules, so using accounts or wallets in the names of family members or other people is likely to result in withdrawal refusal or verification procedures. This can be naturally inferred from the FAQ’s “Refund to Original Deposit Source” policy.
Even if HFM offers free withdrawals, external fees may apply.
HFM’s FAQ states that HFM itself does not charge withdrawal fees. However, banks and payment providers may charge transfer fees, so the requested amount and the actual received amount may differ slightly. This is especially easy to overlook with bank transfers.
Arrival Time is Separate from “Application Completion”
HFM’s withdrawal options page states that withdrawals are processed 24/7, 365 days a year, but the actual arrival time varies depending on the method. In other words, even after processing by HFM, it may take further time on the bank or wallet side. For urgent withdrawals, it’s best to be aware of this discrepancy.
Check MyHF Balance and Fund Transfers Before Withdrawal
In HFM, the withdrawal process starts at MyHF. If you haven’t checked your available balance or transferred funds as needed, you might find yourself thinking, “I have a balance in my account, but I can’t withdraw it.” Before making a withdrawal, it’s safest to first check myHF to see if your account is available for withdrawal.
Are withdrawal refusals possible?
Yes, they are.
However, it’s not the case that withdrawals are refused because of “unfair profits.” Rather, it’s more accurate to understand that withdrawals may be stopped due to non-compliance with rules or incomplete verification. HFM’s official Japanese blog states that there are no unfair withdrawal refusals, but cites violations of terms and conditions and procedural problems as the main causes of withdrawal refusals.
- The refund rule for the original deposit source is not met.
HFM’s policy is to first refund the funds to the original deposit source. For example, if you deposited using a card and then try to withdraw using a different method, the withdrawal may be rejected. Card deposits are first refunded to the same card, and only then can you use another method. - There is a problem with the card’s status.
If the card used for the deposit has been canceled, you will need to submit a cancellation certificate from the bank. Withdrawals cannot be made to expired cards, so you will need to switch to a different method. In this case, it’s more of a return due to not meeting the conditions rather than a “rejection.” - There are deficiencies in identity verification or submitted documents.
HFM’s terms and conditions clearly state that they reserve the right to request additional documents during the withdrawal process, or to cancel the withdrawal and return the funds to your balance if the submitted documents are unsatisfactory. Name mismatches or incomplete information are likely to cause problems here. - Margin requirements are not met.
Withdrawals are only possible within the limits of surplus margin. The official FAQ also states that only funds exceeding the required margin are eligible for withdrawal. Corporate and regional terms and conditions often state that withdrawal requests that do not meet the conditions will not be accepted. - Exceeding the debit card refund limit
HFM’s withdrawal options state that amounts exceeding the initial deposit or cumulative deposit amount cannot be processed to a debit card. Any amount exceeding this limit will be processed via another method, such as bank transfer. Attempting to withdraw the entire amount to the card without knowing this will likely result in the request being rejected.
Therefore, the conclusion is that
while withdrawal rejection from HFM is “possible,” common reasons include violation of terms and conditions, name mismatch, inconsistency with refund rules, and return due to insufficient documentation.
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