XMTrading: Can’t receive bonus after opening an account? Latest explanation of reasons for failure to receive or reflect bonus and how to resolve it

XM: Can’t receive bonus after opening an account? This article introduces and explains the latest reasons for failure to receive bonus, deposit reflection, and how to resolve the issue. If you open an eligible account with XM, you can receive the bonus, but there are cases where you cannot receive it, so be aware of this.

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Why can’t I receive the XM account opening bonus?

We’ve compiled the main reasons why you may not receive, transfer, or receive your XMTrading (XM) “account opening bonus” based on official rules and general points to note. If you’re wondering whether you’ve received it or might not be able to, please check the following. Let’s take a look at the latest service status. The environment also varies depending on whether you’re in Japan or overseas.

✅ Main reasons why you can’t receive/receive bonuses at XM

⚠️ Other conditions to note

• Bonuses are only available to “new real accounts.” Additional accounts or accounts with different conditions are often not eligible.
• Bonuses are awarded in the form of “trading credits,” and as a general rule, the bonus itself cannot be withdrawn. However, profits earned from trading using them can be withdrawn if certain conditions are met.
• Furthermore, if XM determines that the bonus has been used fraudulently (for example, “bonus spamming” aimed solely at the bonus, unnatural trading, or duplicate registrations using multiple accounts), XM reserves the right to take measures such as canceling the bonus or freezing the account.

🎯 If you didn’t receive your bonus – Check and what to do

1. First, think back to when you opened your account and asked yourself whether you “wanted to receive a bonus.”
2. Check on the member’s page to see if you have completed the identity verification process (ID + proof of address, etc.).
3. Has it been several days since you opened your account (= deadline)? The basic rule is within 30 days.
4. Did you apply via the official website? If you applied via an affiliate/cashback program, you may not be eligible.
5. Have you forgotten to claim your bonus? Check on your member’s page to see if there is a button such as “Clear Bonus Now.”
6. Have you had an account with XM in the past/have you never used the service before? If so, you are not eligible for the bonus.

XM Account Opening Bonus Received Conditions

Here is a detailed list of the main conditions for receiving XMTrading’s (XM) “Welcome/No-deposit Bonus.” Conditions vary depending on the program. Unless you are a standard or micro account, you cannot receive the bonus. When trading with partners such as gold or dollars, be sure to check the bonus before claiming it. Please note that investors are affected by the system’s time and products.

✅ Receipt conditions (required)

• Open a new “real account” – not applicable to those who have previously opened an account/additional accounts.
• After opening an account, complete the KYC (Know Your Customer) procedure and activate your account.
• Complete identity verification within 30 days of opening your account. If you exceed this period, you will not be eligible for the bonus.
• Log in to your XM member page and click “Claim Your Bonus.” The bonus is not automatically granted; users must claim it.

🎯 Bonus conditions, nature and eligibility

• Bonuses are a no-deposit benefit — you can receive them even if you don’t put your own capital into the account.
• The amount awarded is usually the equivalent of 15,000 yen — but this can vary depending on the campaign.
• Bonuses are awarded as trading credits (which can be used as margin, but the bonus itself cannot be withdrawn).
• Profits earned from trading can be withdrawn if certain conditions are met. For example, previous terms and conditions included a minimum trading volume plus multiple rounds (round-trip trading).

⚠️ Conditions and restrictions to be aware of

• Those who have previously held an account with XM (or the same person reapplying) are not eligible for the bonus.
• Additional accounts (second and subsequent accounts when one person has multiple real accounts) are generally not eligible for the bonus.
• The bonus is for trading funds only and cannot be withdrawn. In addition, when withdrawing profits earned using the bonus, some or all of the bonus may be lost depending on the amount withdrawn.
• When trading using the bonus, please be aware that there is a risk of bonus cancellation or account freezing if you violate the terms and conditions or engage in prohibited transactions.

What to do if your bonus isn’t reflected

If you’re having trouble receiving or receiving your bonus at XM, here are some common reasons and solutions. 👇 Be aware that spreads can widen and work against you if you use automated trading (EA) or scalping. The latest operating policy is as follows. Please check the home page at the top to see if you’ve received your bonus via the app or PC.

Account opening bonus related

• Identity Verification (KYC) Incomplete
• If your identity verification has not been submitted and approved, you will not receive the account opening bonus. Please re-upload the required documents (ID, address verification, etc.) in the correct format (color, clear, with all required information, file format accepted, etc.) and complete account activation.
• More than 30 days have passed since account opening/application deadline has expired
• In many cases, you must claim your bonus within a certain period of time after opening your account (for example, within 30 days). You may not be able to receive the bonus after this period.
• →In this case, unfortunately, you will not be able to “reclaim,” so you will have to open a new account.
• Already opened an account with XM/Additional account upon re-registration
• If you have previously opened another account or opened an additional account, you may not be eligible for the account opening bonus.
• →You will need to consider a different FX broker or use an account opening bonus other than XM.
• Opening an account via a cashback site
• If you open an account through a cashback site (e.g., via an affiliate), you may not be eligible for the bonus.
• →You will need to open a regular account through the regular website.

Deposit bonus/trading bonus related

• Deposit into an Ineligible Account Type
• If you deposit into an account other than a Standard or Micro account (for example, a Zero or KIWAMI account), the deposit bonus will not be applied.
• → If you wish to receive the bonus, transfer your funds to a Standard or Micro account, or make a new deposit into the appropriate account.
• Deposit Not Applied Properly
• If you deposit via bank transfer or remittance, the funds may not have been properly deposited due to a typo in the account name or processing delays. In particular, if the deposit has not been applied after more than an hour, you should contact support.
• → Check your deposit history and remittance receipt and contact support.
• Deposit Bonus Limit Reached
• XM has a deposit bonus limit. Once this limit has been reached, no further deposit bonuses will be awarded.
• → Wait for a campaign to reset the limit, or check with support to see if the conditions have changed.
• Deposit/Account Opened via a Cashback Site
• This may also be ineligible for the bonus. The deposit bonus is only available if you open an account and deposit through legitimate channels.

🛠 First thing to do checklist

1. Check your XM My Page or the “Credits” section in MT4/MT5 to see if the bonus has truly not been “reflected.”
2. Check the status of your KYC documentation. If it’s incomplete, re-upload it in the correct format.
3. Check which account type you used to apply for and deposit the bonus (accounts other than Standard/Micro may not be eligible).
4. Check your bank’s deposit history and certificates to ensure the deposit has been reflected correctly and there were no transfer errors.
5. Check whether you have opened an account before or whether you applied via a cashback site.

📞 If that doesn’t work — Contact XM Support

If none of the above applies and your bonus is still not reflected, it is best to contact XM’s Japanese support. Support is available via live chat, email, and phone. Attaching your transaction history and evidence will make the process go more smoothly.

XMTrading: Support Center Business Hours, Supported Languages, and Chat Support - Latest Information

XMTrading offers live chat, email, and phone support, and we will explain our business hours in this article. At XMTrading, if you have any problems or questions, you can resolve them through the support center. When contacting support for the first time, there are many things that people who contact support for the first time do not know, such as what types of inquiries are available, how to contact them, and what questions they should ask. This is an article about where to contact XM when you want to contact them.

www.worldforexintroduction.com

2024.10.09

How to use XM’s account opening bonus

XM’s account opening bonus (no deposit bonus of $30 or more) is a convenient system that allows even beginners to start trading with reduced risk. We will summarize how to use it efficiently and tips step by step. The bonus is completely dependent on real-time strategy, method, style, order rate, and server environment. Please be careful when proceeding on your own. It is one of the most generous bonuses in the industry, so be sure to claim it.

1️⃣ Conditions for receiving the account opening bonus

Open a new XM account.

Standard and Micro accounts are eligible.

Zero and KIWAMI accounts are not eligible.

Complete KYC (Know Your Customer) process.

Proof of identity (e.g., driver’s license, passport, etc.)

Proof of address (e.g., utility bill, resident registration card, etc.)

Submit documents in clear color with all information visible.

Apply for bonuses.

Check the box to apply for bonuses when opening an account on the XM official website.

If you forget to apply, you may be able to apply from your My Page after opening your account.

2️⃣ How to check your bonus

• Check your XM My Page or the “Credits” section in MT4/MT5.
• Example: Account opening bonus of $30 → “30 USD” will be displayed in the credits section.

3️⃣ How to use your bonus

Use for Trading

Can be used for FX and CFD trading without a deposit.

Leverage and open positions like regular funds.

Withdrawal Conditions

The bonus itself cannot be withdrawn.

However, profits earned from the bonus can be withdrawn.

Example: $30 bonus results in $15 profit → $15 can be withdrawn.

Use in conjunction with additional deposits

You can deposit your own funds and trade while using the bonus.

You may also receive a deposit bonus based on your deposit.

4️⃣ Points to note

• Check the account type eligible for the bonus (Standard/Micro only).
• If you have multiple accounts, the account opening bonus is limited to one per person.
• It is recommended to start using the bonus within 30 days of opening your account.

Points to note regarding XM account opening bonuses

XM’s account opening bonus is a great benefit for beginners, but if you don’t understand a few things, you may not be able to use it as you intended. We will summarize the important points. This will have a significant impact on your status, strategy, and other aspects of your trading.

1️⃣ Eligible accounts and restrictions

• Eligible accounts: Standard and Micro accounts only.
• Non-eligible accounts: Zero accounts and KIWAMI accounts are not eligible to receive the account opening bonus.
• The account opening bonus is limited to one per person: This bonus is not applicable to those who have opened an account with XM in the past.

2️⃣ Bonus Withdrawal and Usage Rules

The bonus itself cannot be withdrawn.

Example: A $30 bonus cannot be withdrawn.

Profits earned from the bonus can be withdrawn.

Example: A $30 bonus results in a $15 profit. → $15 can be withdrawn.

The bonus may be offset when withdrawing.

If the withdrawal amount is greater than the balance, the bonus will be automatically adjusted.

3️⃣ Expiration date and trading conditions

We recommend applying and starting use within 30 days of account opening.

Bonus funds may be forfeited if the deadline is exceeded.

Leverage Limits

Leverage is applicable to bonus funds, but may be limited depending on account type and trading volume.

Minimum trading volume and lot limits

Large positions using only the bonus may be subject to restrictions.

4️⃣ Relationship with deposit bonuses

• No deposit is required to receive the account opening bonus, but if you make a deposit you may also receive a deposit bonus.
• If you want to receive a bonus, it is important to open an account through official channels, as you may not be able to apply for it via cashback sites or campaigns.

XM Bonus FAQ

We have compiled a list of questions and answers that beginners often have about XM bonuses. Knowing this will help you use your bonus with confidence.

Q1. Can anyone receive the account opening bonus?

✅ This offer is available to new account holders (Standard/Micro accounts) who have not previously held an XM account.

Zero and Extreme accounts are not eligible.

Q2. Can I withdraw my account opening bonus?

❌ The bonus itself cannot be withdrawn.

However, profits earned from the bonus can be withdrawn.

Q3. When will I receive my account opening bonus?

After completing KYC (Verification of Customer Certification), it will be reflected in the “Credit” section of My Page or MT4/MT5.

If you have forgotten to apply, you may be able to apply from My Page.

Q4. Can anyone receive the deposit bonus?

✅ It will be automatically awarded when you deposit money into a Standard/Micro account (only during the campaign).

You may not be eligible depending on your account type and the number of previous withdrawals.

Q5. Can I withdraw my deposit bonus?

❌ The deposit bonus itself cannot be withdrawn.

Profits earned using the bonus can be withdrawn.

Q6. Is there a limit on deposit bonuses?

✅ Yes. A limit is set for each campaign.

Once the limit is reached, additional deposits will not be eligible for bonuses.

Q7. Can I trade using only bonuses?

✅ Yes. You can use the account opening bonus and deposit bonus to open positions.

Q8. What happens if I lose money trading with a bonus?

Bonus losses will be deducted from your account balance.

Even if you lose your initial investment, you do not need to make an additional deposit to use the account opening bonus (you can try it risk-free).

Q9. Can the bonus be used on multiple accounts?

❌ The account opening bonus is limited to one per person.

You may be able to receive the deposit bonus on a per-account basis, but you will need to check the account type and conditions.

Q10. What if the bonus is not reflected?

This may be due to incomplete identity verification, ineligible account type, delayed deposit processing, previous account use, or cashback.

Please check your My Page and contact XM Support if necessary.

Open an account to receive XM’s account opening bonus

To receive the XM account opening bonus, you need to open an account. Open an account using the following article.

XMTrading: How to open a real account and the steps, required documents, points to note Latest ver

In this article, we will introduce and explain the methods and procedures for opening a real account with xmtrading, necessary documents, bonuses, and other points to note. XMTrading is the most used Forex company in the world. In order to actually do FX, you need a wide account at a FX company. By the way, opening an account is easy, even for beginners, and there are no fees. Opening an account may sound like a hassle, but it only takes about 10 minutes to fill out the registration form and 30 minutes to authenticate the required documents, so you can start trading from the first day after completing the opening procedure. It becomes possible to start.

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