Exness: Reasons why you might not be able to place orders when trading with Exness, an overseas forex company, using MT4/MT5. Is it a network issue? Is it during an update? We’ll explain the latest version.

Traders using Exness may encounter situations where they cannot place new orders or close positions. This article will explain the causes, reasons, and solutions for such problems. These issues could be related to MT4 or MT5, or they could be network connection issues. Please note that the appropriate course of action will vary depending on the specific situation.

Exness Basic Information

Company Name	Exness Group (based in Cyprus and other countries)
Year of establishment	2008
Eligible products	CFDs (contracts for difference) for FX (foreign exchange), precious metals, energy, stock indexes, stocks, cryptocurrencies, etc.
Supported tools	MetaTrader 4 / MetaTrader 5 (MT4/MT5), Web Terminal, Exness App, etc.
Regulations and Licenses	FCA (Financial Conduct Authority) CySEC (Cyprus Securities and Exchange Commission) FSA (Seychelles Financial Services Authority) FSCA (South Africa) / CBCS (Curaçao)
Fund management/protection	Customer funds are managed separately from the operating company’s funds
Leverage	2000 times
Account Type	Standard Standard Cent Pro Raw Spread Zero
Spread	0.2〜0.4 pips
Deposits and Withdrawals	Credit cards, domestic/international remittances, various electronic wallets, cryptocurrencies

Exness Overview and Features

Exness is an overseas broker handling FX (foreign exchange), gold, crude oil, stock indices, and cryptocurrency CFDs. In short, its key features are “high leverage, low costs, and fast withdrawals, making it a global trading company.” Its official website states that it was founded in 2008 and provides services under multiple overseas licenses.

Overview

Exness is a “multi-asset” broker, primarily offering CFD trading. This means that trading focuses on price fluctuations rather than directly holding physical stocks or cryptocurrencies. Supported platforms include its own Exness Terminal/Exness Trade app, as well as MetaTrader 4 and MetaTrader 5.

1) High Leverage Flexibility

One of Exness’s biggest features is its ability to set extremely high leverage. Reviews frequently highlight “unlimited leverage” as a major feature.

However, while this is a strong attraction, it is also its biggest risk factor. While high leverage allows for large trades with limited capital, it also carries the risk of rapid losses. ForexBrokers.com warns that this high leverage is a high-risk feature.

2) Relatively Competitive Spreads and Trading Costs

Exness strongly emphasizes its “tight spreads” on its official website. External reviews also confirm competitive spreads for certain currency pairs.

However, it’s important to note that the cost structure varies considerably depending on the account type.

Standard accounts: Easy to understand with included fees, but tend to be slightly wider.

Raw/Zero/Pro accounts: Narrow spreads, but may incur additional fees.

In short, whether it’s “cheap” depends on which account you use.

3) Emphasizes Fast Withdrawals

Exness strongly promotes automated withdrawals and instant processing. Officially, they state that “over 98% of withdrawals are processed automatically.”

This is a point that is often emphasized when choosing an overseas broker, and it is a feature that appeals to people who prioritize “ease of withdrawal.”

4) Wide Range of Products

Exness handles the following products:

FX Currency Pairs

Commodities such as Gold and Crude Oil

Stock Indices

Stock CFDs

Cryptocurrency CFDs

This configuration is easy to use for people who want to trade various instruments in one account, not just FX. On the other hand, reviews also point out that “the number of instruments is not as large as that of a full-service brokerage with a very wide range of instruments.”

5) User-Friendly Proprietary App and Terminal

Exness focuses not only on MT4/MT5, but also on its own web trading screen and smartphone app. External reviews praise the following points:

Easy stop-loss adjustment after placing an order

Easy to operate on the chart

Relatively user-friendly mobile app

This is a good fit for people who “find MT4/MT5 a bit outdated, but still want to use an overseas broker.”

How to Assess Safety and Reliability

This is quite important. Exness officially states that it holds licenses in multiple countries and regions. For example, it lists corporate entities and licenses in Seychelles, the British Virgin Islands, South Africa, and other countries.

What are some cases where orders or trades cannot be placed?

Trading issues with Exness aren’t simply due to app malfunctions; they can also occur due to rules, market conditions, or account status.

1) When the market is closed

This is the most basic case.

Examples of situations where trading is impossible:

FX on weekends

Daily maintenance times for each product

Holidays or market closures

Outside trading hours for certain instruments

Exness Help also states that

“Market is closed”

“Trading closed”

these errors indicate that trading is impossible outside the trading hours for that instrument.

Key point:
FX doesn’t operate “24 hours a day”; there are periods when it’s completely stopped.

Stock CFDs, indices, crude oil, and metals, in particular, have more time restrictions than FX.

2) Insufficient margin prevents new orders

This is a fairly common cause.

Common Situations

You already hold too many positions.

The lot size is too large.

Your effective margin (Equity) is decreasing due to unrealized losses.

Your leverage has decreased, increasing your required margin.

At Exness, a required margin (Margin) is necessary for orders; if you don’t have enough, new orders won’t go through.

The required margin varies depending on the lot size, instrument, and leverage.

3) You may not be able to open new trades during a margin call.

Exness has margin call levels for each account type.

For example, as of March 2026, these are generally as follows:

Standard / Standard Cent: 60%

Pro / Raw Spread / Zero: 30%

Entering a margin call state is a very dangerous situation, and in some cases, new orders may be restricted.

Past contract terms also state that new positions may not be opened during a margin call.

4) When approaching/reaching a Stop Out (forced liquidation)

In Exness, a Stop Out (forced liquidation) usually occurs when the margin maintenance ratio falls to 0%.
In other words, if you don’t have enough funds, it becomes difficult to even maintain your orders.

Important points

You cannot place new orders.

Your existing positions will be automatically closed.

In some cases, the conditions may become stricter for certain securities.

Especially with stocks, the Stop Out conditions may become stricter when market risk increases.

5) When in “Only Close” mode

This is a point that often confuses beginners.

Meaning

This is a state where “you can close positions, but you cannot place new entries.”

Situations where this occurs

Just before market close

During periods of high volatility

Before a change in securities handling or delisting

Temporary risk control by the broker

Exness’s help section also clearly states that “Only Close” means
“New orders are prohibited, only closing existing positions is possible.”

6) High Margin Mode Before and After Economic Indicators and Weekends

At Exness, the required margin may temporarily increase (HMR: Higher Margin Requirement) before and after important economic indicators and market closes.

Also, due to contract terms, leverage may be limited to 1:200 or less for 3 hours before weekends and holidays.

7) Conditions under which Unlimited Leverage is unavailable

Unlimited Leverage, a feature of Exness, is not available to everyone, at all times, for all instruments.

Cases where it cannot be used:

Account conditions are not met

Account balance/performance conditions are not met

Trading of ineligible instruments

Reasons why “Trade is disabled” is displayed in MT4 and MT5

The reasons why “Trade is disabled” is displayed in Exness’s MT4/MT5 are quite limited.

Furthermore, this is not related to “the market is closed” or “insufficient margin,” but is often caused by account, login, instrument settings, or usage conditions issues. The causes are also clearly outlined in the official Exness help.

Reason ① You are logged in with a read-only password.

This is quite common.

MetaTrader has two types of logins:

Trading login

Read-only login (read-only / investor password)

In this state:

Charts are visible

Rates move

Account balance is visible

But you cannot place orders

Exness also explicitly states that “Trade is disabled” will appear if you are logged in with a read-only password.

Solution

Log out once.

Log in again with your trading password.

If you’ve forgotten it, reset it in the Exness Personal Area.

Reason 2: Initial deposit not yet completed.

This is also very common.

With Exness, simply creating a real account may not allow you to trade fully immediately.

The official help section states that accounts with incomplete initial deposits will display “Trade is Disabled.”

Common Pattern

Account opened

Logged into MT4/MT5

Charts visible

But orders still won’t go through

This is because the account is nearly inactive.

Solution

On your Exness My Page

Make your initial deposit to that account.

Reason 3: Identity verification (KYC) incomplete

With Exness, trading restrictions may be imposed after a certain period if identity verification is not completed.

The official help section also states that restrictions will be lifted upon completion of verification and the initial deposit if the account is not verified or if the 30-day limit has been exceeded.

Common Situations

Only email verification has been completed.

Address verification and identity verification documents have not been submitted.

Documents have been returned.

Solution

Exness My Page → Verification

Complete all unapproved items.

Reason 4: Selecting a currency pair that does not match your account type.

This is a surprisingly common oversight.

In Exness, the suffix of the currency pair name may differ depending on the account type.

For example, a Standard Cent account can only trade currency pairs with “-c” in their name.

Example

Correct: EURUSDc

Incorrect: EURUSD

This often happens in these situations:

Using someone else’s template or EA without modification

Multiple similar currency pairs are listed in Market Watch

Continuing to view the previous currency pair after changing accounts

Solution

Check Market Watch (Quote Display)

Select only currency pairs that match your account type

Reason 5: The currency pair is “Close Only” or “Disabled”

This is not an account issue, but a restriction on the product itself.

According to Exness, a trading instrument may be temporarily or permanently disabled.
In this case, the following will appear in the instrument’s specifications section in MT4/MT5:

MT4: Trade: No

MT5: Trade: Disabled

When does this happen?

Maintenance

Trading suspension

Instrument change

Before delisting

During abnormal market conditions

Before or after market close

Difference from Close Only

Disabled → Often prevents new trades as well

Close Only → Only closing trades is OK, new trades are not allowed

Reason 6: Trading restrictions are placed on the account itself

Exness Help simply states the cause as:
“Trading is disabled for the particular account.”

In other words, it’s possible that only that specific account is in a trading suspension state.

Possible backgrounds

Inconsistency in account status

Under internal review

Some kind of usage restriction

System-side control

This is difficult for users to determine completely, so if none of the above five apply, it’s best to contact support.

What are the trading hours for each instrument on Exness?

The trading hours for each instrument on Exness vary considerably depending on the instrument category.
Furthermore, it’s important to note that Exness’s displayed time is based on “server time = UTC+0”. Japan Standard Time (JST) is +9 hours. Exness’s official help also provides trading hours in UTC+0.

1) FX (Foreign Exchange) Trading Hours

Regular Major FX Pairs (EURUSD / USDJPY / GBPUSD, etc.)

Japan Standard Time (JST)

Open: Monday 06:05

Close: Saturday 05:59

In other words, trading is almost 24 hours on weekdays.

However, trading is not possible on Saturdays and Sundays.

Exceptional Currency Pairs

USDCNH / USDTHB

Japan Standard Time (JST)

Open: Monday 08:05

Close: Saturday 05:59

The start of trading is slightly later than regular FX trading.

USDDILS / GBPILS

This is unique, with fairly long daily breaks.

Japan Standard Time (JST)

Daily trading suspension: 00:00 – 14:00

In other words, trading is mainly possible only from 14:00 to 24:00.

This system is easy to fall into if you think “it’s FX, so I can trade anytime.”

2) Cryptocurrency (BTC / ETH, etc.) trading hours

BTCUSD / ETHUSD

Japan Standard Time (JST)

Almost 24 hours a day, 365 days a year

In other words, trading is possible even on weekends.

However, Exness officially states that this excludes server maintenance time.

Some cryptocurrencies such as BTCJPY

For example, BTCJPY / BTCTHB / BTCAUD / BTCCNH / BTCZAR

have a Close Only (settlement only) time on Sundays.

Japan Standard Time (JST)

Sunday 05:35-06:05: New orders not accepted (settlement only)

In other words,

There are some cryptocurrencies where “BTC is 24 hours, so new orders can be placed anytime” is not true.

3) Trading Hours for Metals (Gold, Silver, etc.)

Gold (XAUUSD)

Japan Standard Time (JST)

Open: Monday 07:05

Close: Saturday 05:58

Daily Break: 05:58-07:02

In other words, it’s almost 24 hours on weekdays, but there’s a short pause every morning.

XAUUSD Precautions

Furthermore, there are short periods of time that are close to Close Only.

Japan Standard Time (JST)

Sunday 07:01:30-07:05

Monday-Thursday 07:00:30-07:02

During these times, new orders and modifications may be difficult/impossible to execute.

This is a common cause of “orders being unavailable only in the morning.”

Silver (XAGUSD)

Japan Time (JST)

Open: Monday 07:05

Close: Saturday 05:58

Daily Interruption: 05:58-07:01

Slightly different from Gold.

Platinum / Palladium (XPT / XPD)

Japan Time (JST)

Open: Monday 07:10

Close: Saturday 05:58

Daily Interruption: 05:58-07:05

Note the daily interruption time here as well.

4) Energy (Crude Oil & Natural Gas) Trading Hours

USOIL (WTI Crude Oil)

Japan Time (JST)

Open: Monday 07:01

Close: Saturday 05:57

Daily Interruption: 05:59-07:01

Quite popular, but scalpers should be aware that it stops trading every morning.

UKOIL (Brent Crude Oil)

Japan Time (JST)

Open: Monday 09:10

Close: Saturday 05:54

Daily Interruption: 05:55-09:10

It restarts later in the morning than USOIL.

You might see situations where “USOIL is trading but UKOIL is still stopped.”

XNGUSD (Natural Gas)

Japan Time (JST)

Open: Monday 07:10

Close: Saturday 05:44

Daily Interruption: 05:45-07:10

Natural gas also experiences interruptions every weekday morning.

5) Stock Indices (US30 / NASDAQ / Nikkei 225, etc.)

Indices vary considerably, so it’s practical to only memorize the ones you frequently use.

US30 / USTEC / US500 / JP225

(Dow / NASDAQ100 / S&P500 / Nikkei 225)

Japan Time (JST)

Open: Monday 07:05

Close: Saturday 05:55

Daily Interruption: 06:00-07:00

In other words, it’s almost 24 hours on weekdays, but there’s a one-hour interruption every morning.

Short-term Close Only periods

Japan Standard Time (JST)

Sunday 07:00-07:05

Monday-Thursday 05:59-06:00 / 07:00-07:01

New orders are often unavailable during these times.

6) Trading Hours for Stock CFDs (US Stocks, etc.)

Exness’s stock CFDs primarily follow US stock trading hours.

Major instruments (AAPL / NVDA / TSLA / AMZN, etc.) generally follow the following pattern:

Many US Stock CFDs

Japan Standard Time (JST)

Open: Monday-Friday around 22:40

Close: Around 04:45 the following day

While the official Exness list shows slight variations depending on the instrument group,
you can assume that “midnight to early morning Japan time” is the main trading period and you won’t be significantly off.

Some stocks have Close Only times.

For example, some US stock CFDs have a Close Only period from around 19:00 to 22:40 Japan Standard Time (JST).

This means that new trades are only possible during pre-market hours.

Frequently Asked Questions When You Can’t Place an Order

Exness: Is there a method and conditions for unfreezing dormant accounts and FX accounts?

If there is no trading period in an area for a certain period of time in Exness, the account will automatically become dormant and archived. There are a certain number of people who want to trade and open an account, but then leave it alone. Once an account is opened, it is not okay to leave it alone forever. If an account becomes dormant or there is a violation, it may be frozen. We have written an article about each condition and how to unlock it.

www.worldforexintroduction.com

2026.04.01

Q1. “I have a balance, but I can’t place an order. Why?”

The most common reason is not a balance, but rather insufficient free margin.

At Exness, what’s required when placing a new order is not your account balance,
but the free margin available at that time.

Common cases:

Effective margin is decreasing due to unrealized losses.

Lot size is too large.

Required funds are increasing due to widened spreads.

Required margin is increasing before and after economic indicators.

Exness’s “Not enough money” message indicates that the order cost cannot be covered. Basic solutions include reducing the lot size, reviewing leverage, or making a deposit.

Where to check first:

Balance

Equity

Free Margin

The most important thing to check is the Free Margin.

Q2. “The market is open, but I can’t place an order.”

In this case, the most common causes are “Close Only” or a short-term restriction.

Common Causes

The instrument is Close Only (for settlement only)

Daily maintenance time

Immediately after reopening for each instrument

Restrictions during holidays, rollovers, and sudden market changes

In other words,
“The chart is moving = new orders are possible” is not always true.

Exness, in particular, may have different hours for each instrument:

Complete closing time

Close Only time

New order-only suspension time

This connects to the previously mentioned discussion of trading hours for each instrument.

Q3. I get the message “Trade is disabled.”

This is often a problem with the “account, permissions, and settings,” rather than market conditions.

Main Causes

Logged in with read-only (investor password)

Initial deposit not yet made

KYC (Know Your Customer) verification not completed

Inappropriate instrument for the account type

Restrictions on the account itself

As explained previously, this error should be viewed as an “account status issue” rather than an “order condition issue.”

First steps:

Log out of MT4/MT5

Log back in with your trading password

Check your Exness My Page

Confirm whether your initial deposit has been made

Confirm whether your identity verification is complete

This type of issue often cannot be fixed by simply restarting.

Q4. “Invalid price” appears

This is likely to occur when the price has moved too much and the order could not be placed at the specified price.

Exness states that “Invalid price” will appear if the price you tried to order at no longer exists in the market, especially when using EAs (automated trading) or during periods of rapid price fluctuations.

Situations where this is likely to occur:

Immediately after employment statistics or CPI releases

Rapid fluctuations in gold or BTC

Slightly slow internet connection

EA price acquisition is outdated

Solutions

Wait a little and place the order again

Use limit or stop orders instead of market orders

Review your EA settings

Stabilize your internet connection

In short, this is not a matter of “wrong order direction,” but rather a problem of “price freshness.”

Q5. I get the message “Invalid SL/TP”.

This is quite common.

The meaning is simple: the stop-loss (SL) or take-profit (TP) order is incorrectly placed.

Exness states that this error is particularly common with limit orders, and occurs when the order direction and the SL/TP position are mismatched.

Typical examples:

Buy order:

SL is too high above the current price

TP is too low below the current price

Sell order:

SL is too low below the current price

TP is too high above the current price

Solutions:

Review the order type (Buy / Sell / Buy Limit / Sell Stop, etc.)

Check the direction of the SL/TP

Check if it’s too close to the current price

This is a common pitfall for beginners.

Q6. I get the message “Too many orders”.

This means you have exceeded the “maximum number of limit orders” you are currently holding.

Exness has limits on the number of Pending Orders (limit orders) per account type. For example:

Standard Cent: 50

Standard MT4: 100

Zero / Pro / Raw Spread MT4: 100

MT5 has a higher limit but still has a cap.

This is what is stated.

Solutions:

Delete unnecessary limit orders.

Organize executed and unnecessary Pending Orders.

Check if your EA is placing large orders.

This is especially common with EA users and grid-based trading strategies.

Q7. My limit order disappeared without being executed.

This is quite worrying, but Exness primarily provides the following reasons:

Main Reasons:

You canceled it yourself.

Expiration date.

Automatic deletion due to insufficient margin.

Slippage/gap prevents the condition from being met.

SL Violated (cancelled because execution would immediately result in an inconsistency).

Exness’s official website also explains that Pending Orders not being executed/disappearing are due to these conditions.

Common Misunderstandings

“The price was touched, but the order wasn’t executed.”

This may be because the chart price you saw didn’t match the actual execution conditions.

This is especially likely to occur during gaps, sharp fluctuations, and widening spreads.

Q8. I can’t place an order due to “Common error” or “No connection.”

This is a connection issue, not an order condition issue.

Exness states that “Common error” occurs due to a poor connection between the trading terminal and the server. It often manifests as the chart freezing, rates stopping, or orders not being executed.

Solutions

Restart MT4/MT5

Switch your internet connection (Wi-Fi/mobile network)

Check if you are connected to the correct server

Try “Rescan servers”

In this case,
“Reducing the lot size is pointless”, so checking the connection is the first step.