This article explains the types of solutions that brokers offer when you are unable to make deposits (cryptocurrency, credit card, bank transfer) to FXGT, as well as the methods and causes. Even if you have opened an account, you may not be able to deposit money. If you are unable to deposit money, you will not be able to start trading. This article summarizes what to do in such a situation.
- FXGT Basic Information
- Reasons why you can’t deposit with FXGT
- 🔶 1. Identity verification (account authentication) is incomplete
- 🔶 2. The name on the deposit method does not match
- 🔶 3. Deposit amount/count limits exceeded
- 🔶 4. Card-Related Issues
- 🔶 5. Insufficient Balance/Transaction Terms Issues
- 🔶 6. Incorrect Transfer Information (Bank Transfer)
- 🔶 7. Transferring funds directly to a payment company
- 🔶 8. Email Address Mismatch
- Common Problems When Depositing with FXGT
- ① Deposit procedure fails/does not complete
- ② Deposit not reflected in account
- ③ Credit card deposit rejected
- ④ Deposit name does not match, resulting in failure.
- ⑤ Unable to deposit using bitwallet/STICPAY, etc.
- ⑥ I made a bank transfer, but it is not automatically reflected.
- ⑦ I can deposit funds, but they’re not reflected in my trading account.
- Bonus not received after deposit.
- FXGT Deposit Methods
- Frequently Asked Questions About FXGT Deposits
- Q1. Which deposit methods can I use?
- Q2. Why isn’t my deposit reflected in my trading account immediately after it’s made?
- Q3. My deposit fails/doesn’t complete.
- Q4. Are there any deposit limits or caps?
- Q5. What if I can’t deposit with my credit card?
- Q6. My domestic bank transfer isn’t showing up.
- Q7. I can’t deposit using my online wallet (bitwallet, etc.).
- Q8. I made a deposit but didn’t receive a bonus.
- Q9. How do I make my deposited amount appear in my trading account?
- Q10. In what currencies can I deposit?
- Related
FXGT Basic Information
| Operating company | GT Global Ltd. |
| Head office location | Republic of Seychelles |
| Financial services provided | FX, CFD (crude oil, gold, stock index, commodities, etc.), virtual currency trading, etc. |
| Leverage | FX currency pairs: up to 5,000x Cryptocurrency: up to 1,000x |
| Trading Platform | MetaTrader 4 (MT4) MetaTrader 5 (MT5) FXGT’s proprietary web |
| Account Type | Standard Account ECN/Pro Account Crypto Max |
| Bonus Promotions | New account opening Deposit bonuses and limited-time promotions |
| Financial License | Seychelles Financial Services Authority (FSA) Financial Services Commission of South Africa (FSCA) Vanuatu (FSC) |
| Safety and reliability | Separate management Partial compensation system and insurance enrollment |
| Stop loss and margin calls | No margin calls (negative balance requests) (zero cut) |
Reasons why you can’t deposit with FXGT
We’ve summarized the main reasons and solutions for FXGT deposit issues (deposits not reflected or errors occurring) in an easy-to-understand manner. The solution to each deposit issue varies depending on the cause, so please check each one individually.
🔶 1. Identity verification (account authentication) is incomplete
FXGT has a rule that prohibits deposits of over 2,000 USD without completing identity verification (KYC).
→ First, submit and approve your identity verification documents.
🔶 2. The name on the deposit method does not match
Deposits cannot be made unless the name on the deposit source and the name on your FXGT account match (including the use of cards or accounts belonging to someone other than the depositor).
🔶 3. Deposit amount/count limits exceeded
✔ Credit/debit card limits
VISA/Mastercard:
Up to 3 deposits per day
Up to 5 deposits per week
Up to 15 deposits per month
*JCB may have no limit in some cases.
✔ Amount Limit
There is a total limit of USD 2,000 before identity verification.
🔶 4. Card-Related Issues
✔ 3D Secure Authentication Not Completed
Credit card deposits require security authentication (3D Secure),
which may result in a payment error if authentication is not completed.
✔ Expired Card/Usage Restrictions
Payments will not be approved if your card has expired or has reached its credit limit.
🔶 5. Insufficient Balance/Transaction Terms Issues
When using a debit card or online wallet (bitwallet, STICPAY, etc.),
→ If there is insufficient balance, the deposit process will fail.
🔶 6. Incorrect Transfer Information (Bank Transfer)
When depositing by bank transfer, if you forget to enter the transfer code ID or enter it incorrectly in the remitter’s name, the transfer will not be automatically reflected.
Please note that the transfer ID changes each time.
🔶 7. Transferring funds directly to a payment company
If you transfer funds directly to a payment company (e.g., bank or online payment) without first submitting a deposit request through FXGT, the transfer may not be processed by FXGT and may result in a refund.
→ Submit your transfer request through the correct deposit page.
🔶 8. Email Address Mismatch
When depositing funds from an online wallet such as bitwallet or STICPAY, if the email address registered to your FXGT account does not match the email address registered to your wallet, you may not be able to deposit.
Common Problems When Depositing with FXGT
This article clearly summarizes common problems that often occur when depositing with FXGT (FXGT.com), organized by symptom, cause, and solution.
① Deposit procedure fails/does not complete
Major Causes
KYC (Identity Verification) is incomplete
Exceeding the deposit limit/amount
Browser or internet connection issues
System maintenance in progress
Solutions
Check the identity verification approval status
Retry after a while
Retry using a different browser or device
Check the operation status on the official FXGT deposit page
② Deposit not reflected in account
Major Causes
Bank transfer: Transfer ID entered incorrectly or missing
The transfer time has not yet passed
Processing has been stopped by the payment company
Solutions
Check the transfer time for each deposit method
(Immediate to several business days)
Contact support with your transfer receipt
③ Credit card deposit rejected
Major Causes
3D Secure not supported/authentication failed
Card overseas use restrictions
Credit card limit exceeded
Card company restricts use of FX brokers
Solutions
Activate 3D Secure
Check with your card company to confirm acceptance
Switch to a different card or deposit method
④ Deposit name does not match, resulting in failure.
Major Causes
Using a card or account in a name different from the one registered with FXGT
Using a family member’s or corporation’s name
Solution
Always use a deposit method in your own name.
Make sure the name spelling (Roman characters and spaces) matches.
⑤ Unable to deposit using bitwallet/STICPAY, etc.
Major Causes
Insufficient wallet balance
Registered email addresses for FXGT and your wallet do not match.
Identity verification on the wallet side has not been completed.
Solution
Check wallet balance and authentication status.
Unify registered email addresses.
⑥ I made a bank transfer, but it is not automatically reflected.
Major Causes
Forgotten to include the dedicated ID in the remitter’s name.
Direct transfer without requesting a deposit.
Weekends and holidays fall on the day.
Solution
Make sure to apply through the FXGT deposit screen.
Retransfer with ID or submit proof to support.
⑦ I can deposit funds, but they’re not reflected in my trading account.
Main Cause
Deposits are stuck in “Wallet”
Funds haven’t been transferred to my trading account.
Solution
From My Page
Transfer funds from Wallet to Trading Account
Bonus not received after deposit.
Main Cause
Deposit method not eligible for bonus.
Campaign conditions not met.
Deposit to additional account.
Solution
Reconfirm campaign conditions.
Check if the account is eligible and within the campaign period.
FXGT Deposit Methods
This article provides an easy-to-understand summary of the deposit methods available at FXGT (FXGT.com) for Japanese users.
*Availability and conditions may vary by time and region.
① Credit Card/Debit Card
Supported Brands
VISA
Mastercard
JCB (Support may vary by time)
Features
Instant Deposits
Easy to Deposit Small Amounts
Notes
3D Secure Required
Card Companies May Restrict Overseas FX Transactions
Limits on Deposits and Amounts
② Domestic Bank Transfer (Japanese Bank)
Features
Deposits accepted in Japanese Yen
Suitable for large deposits
Notes
Takes 1-3 business days for transfers to be reflected
Incorrect transfer IDs often prevent funds from being reflected
Deposits may be delayed on weekends and holidays
③ International Bank Transfer
Features
For large amounts
Notes
Takes a long time for funds to arrive
Intermediary bank fees may apply
Not suitable for beginners
④ Online Wallets
Typical Supported Wallets:
bitwallet
STICPAY
Features
Fast transfer times (instant to several tens of minutes)
Convenient as a backup when cards are unavailable
Notes
Registration emails for FXGT and your wallet must match
Identity verification required on the wallet side
⑤ Virtual Currency (Crypto Assets)
Supported Examples
BTC (Bitcoin)
ETH (Ethereum)
USDT, etc.
Features
Less susceptible to bank or card restrictions
Popular with overseas traders
Notes
Incorrect transfers cannot be reversed as a general rule
Retransmissions may be delayed due to network congestion
Price fluctuation risk
Frequently Asked Questions About FXGT Deposits
Below are frequently asked questions (FAQs) and answers regarding deposits at FXGT (FXGT.com).
We’ve compiled a list of common questions for beginners to intermediate traders. When logging in and selecting your deposit option, be sure to choose the appropriate service beforehand. Failure to understand the purpose and system may result in losses.
Q1. Which deposit methods can I use?
A: The following methods are primarily available:
Credit/Debit Card (VISA, Mastercard, etc.)
Domestic Bank Transfer
Online Wallet (bitwallet, STICPAY, etc.)
Cryptocurrency (BTC, ETH, USDT, etc.)
*Support may vary by time and region.
Q2. Why isn’t my deposit reflected in my trading account immediately after it’s made?
A: This may be due to the deposit method or processing procedure.
Bank Wire: Takes 1-3 business days
Wallet: Usually instant to several minutes
Credit Card: Usually instant
Also, with FXGT, you may need to transfer funds from your wallet to your trading account.
Q3. My deposit fails/doesn’t complete.
A: The main reasons are as follows:
KYC (Identity Verification) is incomplete
No 3D Secure card authentication
The depositor’s name does not match the account name
The deposit limit has been exceeded
→ Please check your identity and name first.
Q4. Are there any deposit limits or caps?
A: Yes. There are limits for each deposit method.
For example, card deposits may have daily, weekly, or monthly limits.
If identity verification is incomplete, there may also be limits on the total deposit amount.
Q5. What if I can’t deposit with my credit card?
A: Main Cause:
Card company restricts overseas FX.
3D Secure not supported.
Credit limit reached.
→ Please try using a different card, contacting your card company, or using a different deposit method (bank/wallet).
Q6. My domestic bank transfer isn’t showing up.
A: This is most likely due to forgetting to enter your “transfer ID” in the transfer name field.
Please be sure to check your transfer ID on the FXGT deposit application screen and use it in the transfer name.
Q7. I can’t deposit using my online wallet (bitwallet, etc.).
A: Main Cause:
Insufficient wallet balance.
Registration emails for FXGT and your wallet don’t match.
Identity verification on the wallet side hasn’t been completed.
→ Confirm email address consistency, balance confirmation, and identity verification completion.
Q8. I made a deposit but didn’t receive a bonus.
A: Bonuses are subject to campaign conditions.
Eligible deposit methods
Minimum deposit amount
Campaign period
Please make sure you meet these conditions.
*Deposits to additional accounts may not be eligible for bonuses.
Q9. How do I make my deposited amount appear in my trading account?
A: With FXGT, you may need to transfer funds from your wallet to your trading account.
If your deposit is in your wallet, don’t forget to transfer it.
Q10. In what currencies can I deposit?
A: FXGT supports multiple currencies, including:
USD
JPY
Cryptocurrencies (BTC/ETH/USDT, etc.)
(Support may vary depending on the deposit method.)
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