What is FXGT’s eWallet? Explaining the latest information on fund transfers, withdrawal methods for virtual currencies, and other transactions.

FXGT

For deposits and withdrawals of FXGT cryptocurrencies, crypto assets, bitwallet, sticpay, banks, and credit cards, you will use your account wallet, so we will explain the types and fees for reference. An eWallet is required to transfer funds. There is a system and rule that you must always transfer funds via an eWallet. Therefore, this time we have put together a detailed summary of the precautions and methods for transferring funds.

FXGT Basic Information

Operating companyGT Global Ltd.
Head office locationRepublic of Seychelles
Financial services providedFX, CFD (crude oil, gold, stock index, commodities, etc.), virtual currency trading, etc.
LeverageFX currency pairs: up to 5,000x
Cryptocurrency: up to 1,000x
Trading PlatformMetaTrader 4 (MT4)
MetaTrader 5 (MT5)
FXGT’s proprietary web
Account TypeStandard Account
ECN/Pro Account
Crypto Max
Bonus PromotionsNew account opening
Deposit bonuses and limited-time promotions
Financial LicenseSeychelles Financial Services Authority (FSA)
Financial Services Commission of South Africa (FSCA)
Vanuatu (FSC)
Safety and reliabilitySeparate management
Partial compensation system and insurance enrollment
Stop loss and margin callsNo margin calls (negative balance requests) (zero cut)

Basic Information about FXGT’s eWallet

Below is basic information about FXGT’s eWallet. This is an important system for managing funds, deposits, withdrawals, and transfers, so we’ve summarized it in an easy-to-understand manner even for first-time users. 👇

📌 What is eWallet?

eWallet is a digital wallet function used to store and manage funds (balances) within the FXGT client portal.
Account balances (margin and profits) are first displayed in the eWallet and then transferred to trading accounts (MT4/MT5, etc.) for use in trading.

👉 This is not a bank account; it is equivalent to a secure storage location for funds within FXGT.

💡 Main Functions of eWallet

① Depositing Funds (Deposit Destination)

When you deposit funds, they are generally reflected in the eWallet’s currency wallet.
You then need to transfer the funds to your trading account.

For example:

USD → USD eWallet

JPY → JPY eWallet

  • While exchange rate conversion may be performed automatically, it is smoother to transfer funds in a single currency.

② Transferring Funds (eWallet ↔ Trading Account)

To begin trading, transfer funds from your eWallet to your trading account.
The reverse is also possible (trading account → eWallet), and to withdraw funds, first transfer them back to your eWallet.

🔹 Transfers Must Be in the Same Currency
The currencies of your eWallet and trading account must be the same for transfers to be successful.

③ Withdrawal Base Point

Your eWallet is the “base point” for withdrawals from FXGT.
To withdraw profits or margin from your trading account, first transfer them to your eWallet and then complete the withdrawal process.

Examples of Withdrawal Methods:

Bank Transfer

E-Wallets such as bitwallet / STICPAY

Card (Authentication Required)

Electronic Money (Google Pay / Apple Pay), etc.

💰 Fund Management Features

🔹 Maintaining Balances for Each Currency

eWallet automatically creates separate wallets for multiple currencies (USD, EUR, JPY, cryptocurrency, etc.).
You can manage your balances for each currency.

🔹 Currency Exchange

eWallet may offer fiat currency to cryptocurrency and currency-to-currency exchange functions (terms and rates vary by account).

  • Conversion fees and rate spreads may apply.

Basic Rules for Fund Transfers at FXGT

The following is a guide to the basic rules for fund transfers at FXGT (eWallet ⇄ Trading Account), including common mistakes and practical points to note.

🔁 Funds Transfer Structure (Basic Prerequisites)

At FXGT, all fund transfers begin and end in the eWallet.

Deposit → eWallet → Trading Account (MT4/MT5)
Withdrawal ← eWallet ← Trading Account

👉 Direct transfers between trading accounts are not possible.

✅ Basic Rules (Important)

① Funds can only be transferred between the same currencies.

The currencies of the eWallet and trading account must match.

Example:

USD eWallet → USD Account: ⭕

JPY eWallet → USD Account: ❌

👉 If the currencies are different,
you must convert the funds within the eWallet and then transfer the funds again.

② Fund transfers are reflected in real time.

Fund transfers between eWallet and trading accounts are generally instant (a few seconds to a few minutes).

Fee: Free

*Posting may be delayed during system maintenance.

③ Transfers are not possible while using margin.

Transfers from trading accounts to eWallet are not possible in the following situations:

Open positions

Low margin maintenance ratio

Large open profits/losses

👉 You must first close all positions and ensure you have excess margin.

④ Bonuses cannot be transferred (very important).

Bonus funds are for trading accounts only.

Cannot be transferred to eWallet.

When transferring funds from a trading account:

Only your own funds and profits will be transferred.

Bonuses will be lost or deducted.

👉 We receive many inquiries about how “my bonus disappeared after I transferred my funds back.”

⑤ Profits can be transferred as your own funds.

Profits earned from trading using bonuses are treated as your own funds.

If the conditions are met,
Trading account → eWallet → Withdrawal is possible.

  • However, violations of the bonus terms and conditions may invalidate the withdrawal.

⑥ Transferring funds between multiple accounts is restricted.

Correct route: Account A → eWallet → Account B

The following are prohibited and require caution:

Unnatural transfers of funds using bonuses

Transfers for the purposes of hedging or arbitrage

👉 If a violation of the terms and conditions is determined,
profits may be confiscated and your account may be restricted.

⑦ Always return funds to your eWallet before withdrawing.

Withdrawal requests can only be made through eWallet.

Even if there is a balance in your trading account,
direct withdrawals are not possible.

How to Transfer Funds from eWallet to Trading Account

The following is a clear, on-screen guide to transferring funds from your FXGT eWallet to your trading account (MT4/MT5).

Note: Important points are also included to ensure even beginners will have no trouble.

🔁 Prerequisites for Transferring Funds from eWallet to Trading Account

Please make sure of the following beforehand:

✅ There is a balance in your eWallet

✅ The currencies of your eWallet and trading account are the same (e.g., USD to USD)

✅ There are no open positions in the destination account (basic rule)

✅ The system is not undergoing maintenance

🧭 Funds Transfer Procedure (Step-by-Step)

[STEP 1] Log in to the FXGT Client Portal

Access the FXGT official website

Log in to the Client Portal (My Page)

[STEP 2] Open the eWallet screen

Select “Wallet” / “eWallet” from the menu

Your wallet balance will be displayed by currency (e.g., USD / JPY)

[STEP 3] Select “Transfer”

Click “Transfer” next to the desired eWallet currency (e.g., USD)

[STEP 4) Specify the “Trading Account” as the Destination

Source: eWallet (Automatically Selected)

Destination: Trading Account (MT4/MT5 Account Number)

Currency: Automatically Displayed (Make sure it matches)

👉 Accounts with different currencies will not be displayed or will result in an error.

[STEP 5] Enter the Transfer Amount

Enter the amount you wish to transfer.

Reconfirm the details after entering.

⚠ Note

Bonuses are not included (only your own funds will be transferred).

You cannot enter more than your balance.

[STEP 6] Confirm → Execute

Click “Confirm” or “Submit”

If there are no problems, the transfer will be reflected immediately (a few seconds to a few minutes).

Transferring Funds from Your Trading Account to Your eWallet

Below is a detailed explanation of the FXGT procedure for transferring funds from your trading account (MT4/MT5) to your eWallet, including important points to note.

🔁 Important Prerequisites for Transferring Funds from Your Trading Account to Your eWallet

Before proceeding, please be sure to confirm the following:

✅ All positions have been settled.

✅ Sufficient margin is available for your maintenance margin.

✅ The currency of the source account and eWallet is the same.

✅ You are aware of your bonus usage status.

⚠️ Funds cannot be transferred if you have open positions or your maintenance margin is insufficient.

🧭 Funds Transfer Procedure (Step-by-Step)

[STEP 1] Log in to the FXGT Client Portal

Access the FXGT official website

Log in to the Client Portal (My Page)

[STEP 2] Open your trading account list

Select “Accounts” from the menu

Confirm the MT4/MT5 account to which you want to transfer funds

[STEP 3] Select “Transfer”

Click “Transfer” next to the target account

[STEP 4] Set the destination to your eWallet

Source: Trading account (automatically selected)

Destination: eWallet (same currency)

👉 eWallets with different currencies cannot be selected.

[STEP 5] Enter the transfer amount

Enter the amount you want to transfer

Check your balance and margin for any issues

⚠️ Caution

Bonuses cannot be transferred.

If you transfer, your bonus will be lost/deducted.
(It cannot be restored at this point.)

[STEP 6] Confirm → Execute

Confirm the details and click Confirm/Submit.

If there are no issues, the transfer will be reflected immediately (a few seconds to a few minutes).

What to do if you can’t transfer funds

The following is a practical guide on what to do if you can’t transfer funds with FXGT, organized by cause, points to check, and solution steps.
(Applicable to both eWallet and trading accounts)

Please refer to the services offered by the company to ensure you can at least utilize the capital you’ve received through campaigns and promotions. Please note that there may be wide spreads and risks involved, so please check the details carefully.

🔴 Common points to check first (Important)

This is the cause in over 80% of cases when you can’t transfer funds.

✅ Currency matching (USD → USD / JPY → JPY)

✅ Do you have any open positions?

✅ Do you have sufficient margin?

✅ Do you understand how bonuses are handled?

✅ Is the system undergoing maintenance?

🧩 Cause 1: Currency mismatch

Symptoms

Destination account not displayed

Error message

Cannot press the execute button

Cause

The currencies of your eWallet and trading account are different

Solution

Exchange currencies within your eWallet

After the exchange, transfer funds again

👉 FXGT only allows transfers between the same currencies.

🧩 Cause 2: Open positions

Symptoms

Unable to transfer funds from your trading account to your eWallet

Cause

Open positions

Solution

Close all positions

Check your margin requirement

Transfer funds again

👉 Not possible if even one position remains.

🧩 Cause 3: Low Margin Maintenance Ratio

Symptoms

Unable to transfer balance despite balance remaining

Cause

Low maintenance ratio/Unrealized loss

Solution

Eliminate unrealized loss (settlement)

Or transfer only a portion

Add additional margin

👉 FXGT only allows transfers of excess margin.

🧩 Cause 4: Bonus related (very common)

Symptom

Bonus disappeared after transfer

Unable to transfer/restricted

Cause

Bonus cannot be transferred to eWallet

Because it is treated as a withdrawal preparation

Solution

Understand this as a specification (normal operation)

Use up the bonus before transferring

Contact support in advance

👉 Bonus will disappear the moment it is withdrawn.

🧩 Cause ⑤: KYC (Know Your Customer) Incomplete

Symptoms

Trading account → eWallet works,
but eWallet → Withdrawal stops

Cause

Identity verification not approved

Solution

Check your KYC status on My Page

If not approved, resubmit the documents

Retry after approval

👉 This is required before withdrawing.

🧩 Cause ⑥: System Maintenance

Symptoms

Temporarily unable to transfer

Error message

Cause

Regular/temporary maintenance

Solution

Check the official website/email

Retry after a while

🧩 Cause ⑦: Terms of Service Violation/Restrictions Applied

Symptoms

Unable to transfer for unknown reason

Support is required

Example Cause

Hedging/Arbitrage Trading

Unusual Fund Transfers

Bonus Terms Violation

Solution

Contact Support Directly

We recommend filing a ticket via chat

👉 In this case, self-diagnosis is dangerous.

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