This article explains the necessary steps and settings if you forget your FXGT account official website My Page or MT membership password, as well as new ways to deal with the situation. If you have already opened an account, you can start trading by logging in to MT5. However, if you lose your ID or password at some point, you will not be able to trade. This article explains what to do in such a situation.
- FXGT Basic Information
- FXGT Overview and Features
- Information Required for FXGT Login
- How to Log in to FXGT’s Member Page
- Reasons and Solutions for FXGT Login Problems
- Frequently Asked Questions
- What do I need to log in to the FXGT member page?
- What do I need to log in to MT4/MT5?
- What if I forget my member page password?
- Are my MT4/MT5 passwords the same?
- What is a server name?
- Where can I find my login information?
- I’m getting “Invalid Account” and “Authorization failed.” What does that mean?
- I registered but can’t log in
- I didn’t receive the email
- Are the login methods different on smartphones and PCs?
- Related
FXGT Basic Information
| Operating company | GT Global Ltd. |
| Head office location | Republic of Seychelles |
| Financial services provided | FX, CFD (crude oil, gold, stock index, commodities, etc.), virtual currency trading, etc. |
| Leverage | FX currency pairs: up to 5,000x Cryptocurrency: up to 1,000x |
| Trading Platform | MetaTrader 4 (MT4) MetaTrader 5 (MT5) FXGT’s proprietary web |
| Account Type | Standard Account ECN/Pro Account Crypto Max |
| Bonus Promotions | New account opening Deposit bonuses and limited-time promotions |
| Financial License | Seychelles Financial Services Authority (FSA) Financial Services Commission of South Africa (FSCA) Vanuatu (FSC) |
| Safety and reliability | Separate management Partial compensation system and insurance enrollment |
| Stop loss and margin calls | No margin calls (negative balance requests) (zero cut) |
FXGT Overview and Features
FXGT is an overseas broker that allows trading of CFDs such as FX, stock indices, commodities, and cryptocurrencies on MT4/MT5.
In short, its features can be described as “a broker with a somewhat aggressive design, strongly emphasizing high leverage, cryptocurrency CFDs, and bonuses.” While it is easy for beginners to understand, it also carries considerable risk.
Overview
Established in 2019
Trading Platform: MetaTrader 4 / MetaTrader 5
Trading Targets: FX currency pairs, cryptocurrency CFDs, metals, energy, stock indices, stock CFDs, etc.
A distinctive feature is its bonus system using unique trading volume criteria called “GTLot” and “QGTLot.”
MT is free to install and download from the website and can be used immediately on charts. Support is available for financial products, procedures, swap points, indicators, positions, and trading, so you can ask questions by tapping the internet link.
1) Very High Maximum Leverage
One of FXGT’s major selling points is its high leverage.
Publicly available information indicates a conditional dynamic leverage of up to 1:5000.
However, this is not always the case and is not uniform across all instruments; it fluctuates depending on the account type, instrument, and effective margin balance.
Suitable for:
Those who want to trade short-term with small amounts of capital
Those who want to use high-leverage overseas FX
Points to note:
While high leverage makes it easier to generate profits, losses can also increase rapidly.
Especially for beginners, it’s safer to understand the “easy to exit the market” aspect before focusing on the “good capital efficiency” aspect.
2) Strong in Cryptocurrency CFDs
FXGT has a stronger presence in cryptocurrency CFDs than typical overseas FX brokers.
Therefore, it’s a good fit for those who “want to trade not only FX but also BTC, ETH, etc., in the same account environment.”
Advantages
Easy to manage multiple assets in a single account environment
Easy to trade across market themes
Points to note
Cryptocurrencies have very large price fluctuations, and their compatibility with leverage is somewhat risky
“Easy to use” does not equal “safe”
3) Bonuses and campaigns are very prominent
FXGT is a broker with a strong promotional focus, offering deposit bonuses, tiered bonuses, and region-specific campaigns.
As of March 2026, they are offering Milestone Bonuses, Loyalty Bonuses, No Deposit Bonuses for some regions, and limited-time offers.
Rough explanation of the mechanism
Milestone Bonus
Bonus is awarded upon the next deposit after achieving a certain trading volume
Loyalty Bonus
Bonus rate and limit change depending on cumulative trading volume
Some regions also have first-time/no-deposit campaigns
However, this is extremely important
Bonuses are not “cash,” but are basically treated as trading credit.
In other words, in many cases, they are not money that can be withdrawn directly.
Because there are conditions for withdrawing profits and rules for credit reduction during fund transfers, it’s not simply a case of “big bonus = good deal.”
4) Multiple account types, separated into beginner and advanced categories
FXGT officially offers multiple account types, including Mini, Standard, ECN, PRO, and Optimus.
Roughly speaking, the categories are as follows:
Easier for beginners:
Mini
Standard
→ Tends to be easy to start with small amounts and a focus on bonuses
For those who prioritize conditions:
ECN / PRO series
(Depending on the region) Optimus
→ For those who prioritize spreads and execution conditions
However, bonus-eligible accounts and low-cost accounts are often separate.
Therefore, the account you choose will differ depending on whether you “want a bonus” or “seriously want low-cost trading.”
5) Regulations and licenses are “multiple legal entities”
FXGT does not operate under a single company license, but rather under multiple legal entities and multiple regional licenses.
Officially, licenses such as CySEC (Cyprus), FSCA (South Africa), FSA (Seychelles), VFSC (Vanuatu), and Mauritius-affiliated licenses are listed.
This is a point to consider carefully.
While having multiple licenses is a positive thing,
the level of protection, rules, and services offered may differ depending on which legal entity you open an account with.
In other words, what you should look at is not whether “FXGT is regulated,” but “which legal entity your account is linked to.”
If you register without checking this, later on,
withdrawal conditions
bonus eligibility
offered products
dispute handling
may differ from your expectations.
6) Adoption of Zero Cut (Negative Balance Protection)
FXGT officially advertises Negative Balance Protection (no margin calls).
This means it’s designed to avoid negative charges exceeding your account balance even during sudden fluctuations.
This is quite important when choosing an overseas forex broker.
However, this doesn’t mean you won’t lose money; it simply means it’s less likely to turn into debt.
Information Required for FXGT Login
The information required for logging into FXGT varies depending on where you are logging in.
1) Logging in to the FXGT Member Page (My Page)
You will need these two things:
Your registered email address
Your registered password
Even on the official FXGT login screen, the input fields are labeled Email / Password.
Also, if you have set it up, you will need a two-factor authentication code (verification code).
When you will use it
Once you access the Member Page, you can, for example:
Deposit / Withdrawal
Add an account
Change leverage
Verify your identity
Confirm trading account information
and more.
2) Logging in to MT4 / MT5
This requires different information than the Member Page login.
You will need these three things:
Login ID (trading account number)
Trading account password
Server name
According to the official FXGT FAQ, MetaTrader systems require:
“Login information + password + server name” The server is usually FXGT-Live for live accounts and FXGT-Demo for demo accounts.
Note:
You cannot log in to MT4/MT5 with your Client ID (Member ID).
This is a common mistake.
MT4/MT5 Login Information
FXGT officially states that you can check this information in the following locations:
The email you received when you opened your account
The Trading tab in the Client Portal (Member Page)
Account number, server, and account information may appear here.
“My Page Password” and “MT4/MT5 Password” may be treated differently.
FXGT makes it easy to confuse information used for the Member Page and the trading platform.
Therefore,
If you cannot access the Member Page → Check your email address + Member Page password
If you cannot access MT4/MT5 → Check your account number + trading password + server name
This distinction is important.
How to Log in to FXGT’s Member Page
Logging in to FXGT’s member page (Client Portal / My Page) is quite simple.
Basically, all you need is your registered email address and password. Two-factor authentication (verification code) is also required if necessary.
Login Procedure
Open the FXGT member page login screen.
Enter your registered email address.
Enter your registered password.
Complete the CAPTCHA (I’m not a robot).
Press “Log In”.
If you have two-factor authentication enabled, enter the verification code sent to you to complete the process.
What You Can Do After Logging In
Once you access the member page, you can primarily perform the following operations:
Deposit / Withdrawal
Manage eWallet
Add Live Account / Demo Account
Change Leverage
View Trading History
Check Your Know Your Customer (KYC) Status
Reasons and Solutions for FXGT Login Problems
When you can’t log in to FXGT, the cause differs depending on whether you’re unable to access the “Member Page” or “MT4/MT5.”
Understanding these separately will significantly speed up the resolution process. Even the official FXGT FAQ treats login information for the Member Page and MetaTrader as separate.
A. Unable to access the Member Page (My Page)
→ Required: Email address + Password
B. Unable to access MT4/MT5
→ Required: Account number + Trading password + Server name
Confusing these two is the most common cause.
① Reasons and Solutions for Unable to Log in to the Member Page
Reason 1: Incorrect email address or password entry
This is quite common.
Common Mistakes
Incorrect capitalization
Excessive spaces before and after the name
Full-width alphanumeric characters
Entering a different email address than the one used during registration
Solutions
Try typing it into a notepad first, then copy and paste it.
Review capitalization of letters.
Check all email addresses you might use.
Cause 2: Forgotten Password
This happens regularly.
Solution
Reset your password from “Forgot Password?” on the login screen.
FXGT’s official website also guides you to reset your member page password from here.
Cause 3: Incomplete Email Verification/Verification Code
FXGT requires you to enter a verification code after registration to activate your account.
If you can’t log in immediately after registration, this may be the reason.
Solution
Check your registration email.
Enter the verification code.
Use the latest code, not an old one.
Cause 4: Two-Factor Authentication (2FA) Failed
If you have 2FA enabled, additional authentication is required when logging in.
This can stop due to email delays or expired codes.
Solutions
Check your spam folder
Wait a few minutes and try resending
Check if you are using an old code
② Reasons and Solutions for Inability to Log In to MT4/MT5
Reason 1: Incorrect Login Information
In MT4/MT5, you cannot log in using the login information from the member page.
Correct Input Items
Login ID (Account Number)
Trading Password
Server Name
According to the FXGT official FAQ, these three are the only things required to log in to MetaTrader.
“Authorization Failed” means that either the information or the password is incorrect.
Solutions
If you can access the member page, check your account number in the Trading/Account tab.
Review the email you received when you opened your account.
If you suspect your password is incorrect, change your trading password from the member page.
Reason 2: Incorrect Server Name
This is also quite common.
Examples
Selecting “Demo” when you have a live account
Live/Live2 differs depending on the account
Selecting a different server
FXGT officially recommends:
Live Account → FXGT-Live
Demo Account → FXGT-Demo
You can also check the server for your account in your email or on the member page.
Solutions
Check the server name in the Trading / Account List section of your member page.
Review your account opening email.
If there are multiple options, use the server associated with your account.
Cause 3: Using an MT4/MT5 application other than FXGT’s
Using a third-party version of MetaTrader may cause login problems.
FXGT also recommends using FXGT’s MT4/MT5.
Solution
Reinstall FXGT’s MT4/MT5 from the FXGT member page or official guide.
Even if it’s already installed, deleting and reinstalling it may resolve the issue.
Cause 4: Account is dormant or frozen
Accounts that haven’t been used for a long time may be unusable.
In this case, even if you can access the member page, the relevant account may be blocked by MT4/MT5.
Troubleshooting Steps
Access your member page and check your account status.
If necessary, create a new additional account and log in again.
Cause 5: Internet connection or app malfunction
If you see messages like “Connection lost”
“Invalid account”
in the bottom right corner of MetaTrader, there may be communication or settings issues. FXGT’s instructions also state that you need to check the cause of these messages.
Troubleshooting Steps
Switch from Wi-Fi to mobile data
Restart the app
Restart your PC
Disable VPN
Check if your device’s time is correct
③ The fastest “recovery procedure”
Following these steps in order will resolve the issue in most cases.
If you cannot access the member page:
Check your email address
Reconfirm your password
Reset your password using “Forgot Password”
Check your verification email / 2FA code
Check your spam folder
If you cannot access MT4 / MT5:
Check your account number
Check your trading password
Check your server name
Check if it’s MT4/MT5 for FXGT
Restart / reinstall the application
④ If it still doesn’t work, where should I look?
If you can access the FXGT member page, checking here will likely solve most of the problems.
Where to check on the member page:
Trading / Account List
Security & Privacy
Email Verification Related
Password Change
Account Management in the FXGT Client Portal
Frequently Asked Questions
This page summarizes frequently asked questions (FAQs) about logging into FXGT, presented in a way that even beginners can easily understand. For detailed information on specific functions and features, please visit the official website; you can access the site, select the relevant section, and click to view the answers. Remember, investing always involves risk. Please exercise caution.
What do I need to log in to the FXGT member page?
You need your registered email address and password.
If you have two-factor authentication (2FA) enabled, you will also need the verification code. The FXGT login screen uses an Email/Password input format.
What do I need to log in to MT4/MT5?
This requires different information than the member page. You need these three things:
Account number (login ID)
Trading password
Server name
If you enter the wrong information, you may be able to access the member page, but you won’t be able to access MT5. Even in the FXGT FAQ, MetaTrader login information is managed separately.
What if I forget my member page password?
You can reset it from the “Forgot Password?” link on the login screen.
Instructions will be sent to your registered email address; follow those instructions to set a new password.
Are my MT4/MT5 passwords the same?
Not necessarily.
At FXGT, it’s easy to confuse information for the member area and your trading account (MT4/MT5).
If you can access the member area but not MT5, please check your trading account password.
What is a server name?
It’s the account server name you need to connect to when logging into MT4/MT5.
At FXGT, live accounts and demo accounts generally use different servers.
For example, if you select a demo server for a live account, you won’t be able to log in.
Where can I find my login information?
Mainly in these two places:
The email you received when you opened your account
Account information within the FXGT Client Portal
In particular, your MT4/MT5 account number and server name can sometimes be found in the Trading/Account List section of the Client Portal.
I’m getting “Invalid Account” and “Authorization failed.” What does that mean?
This is often due to one of the following:
Incorrect account number
Incorrect password
Incorrect server name
The account is invalid/dormant/deleted
Server mismatches are particularly common in MT4/MT5.
I registered but can’t log in
If it’s right after registration, you may not have completed email verification or entered the verification code.
FXGT sends a confirmation email after account creation, and the verification process is completed.
Solutions
Check your inbox
Check your spam folder
Use the latest verification code, not an old one
I didn’t receive the email
Common reasons include:
It’s in your spam folder
Your inbox is full
Your registered email address is entered incorrectly
It’s taking a little time to receive the email
FXGT’s instructions also recommend checking your spam folder and email settings first.
Are the login methods different on smartphones and PCs?
The basics are the same.
If you’re on the member page, you’ll need:
Email address
Password
(If required) 2FA code
to log in.
For MT4/MT5, whether on smartphone or PC, you’ll also need:
Account number / Password / Server name.
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