Many people trade HF Markets (hfm) by accessing the official page information from a PC. However, HF Markets has also developed a smartphone app, which allows you to perform various operations. It may be worth trying the app.
HFM Basic Information
| Company Name | HF Markets（SV） Ltd. |
| Year of establishment | 2010 |
| Service Overview | A large brokerage providing services in over 180 countries worldwide with millions of registered accounts |
| Financial products handled | Foreign Exchange (FX), Stock Indices/Commodities, Stock CFDs/Cryptocurrencies |
| Trading Platform | MetaTrader 4（MT4）、MetaTrader 5（MT5） |
| Maximum Leverage | 2,000x |
| User Support | Multilingual support |
| Financial License | ✔ FCA (UK, Financial Conduct Authority) ✔ FSCA (South Africa) ✔ DFSA (Dubai) ✔ FSA (Seychelles) |
| Deposit and Withdrawal Methods | Bank transfer Credit/Debit card (VISA/Master/JCB, etc.) bitwallet / BXONE / Binance Pay / Cryptocurrency |
| Account Type | Cent Account Premium Account Pro Account Zero Account Top-up Bonus Account |
HFM App Overview
Below is a clear overview, features, and functionality of the official HFM (formerly HotForex) mobile app, the “HFM App.” 👇 Please review the terms of use and rules before using the app on your tablet or smartphone. It offers comprehensive market services, allowing you to trade and finance live. You will be asked to provide facial recognition, but after that, you can use the app freely.
📱 About the HFM App
The HFM App is the official smartphone trading app provided by HFM (HF Markets), a global FX and CFD broker.
Compatible with both iOS (App Store) and Android (Google Play), it allows you to trade anytime, anywhere, without the need for a PC.
📌 Main Features and Overview
🔹 Real-time Trading
Trade a variety of CFD products, including FX currency pairs, stocks, commodities (gold, crude oil, etc.), stock indices, ETFs, and bonds, at real-time prices.
🔹 High-Speed Ordering and Execution
Instant ordering and settlement with a tap
Smooth execution ensures you never miss an opportunity.
🔹 Centralized Account Management
Check your account balance and make deposits and withdrawals
Transfer funds between accounts within the app.
🔹 Charts and Analysis Tools
View price charts directly on your smartphone
→ Analyze trends
→ Check technical indicators
→ Place orders
🔹 Risk Management
Set stop losses and take profits
Alert notifications (price hits, etc.)
Real-time news
Manage risk and opportunity through these features.
🔹 Multi-Platform Integration
One of the HFM’s unique features is its ability to manage MT4/MT5 accounts from the same app (account linking is required).
🛠️ Ease of Use and Usability
Suitable for Beginners and Advanced Traders
An intuitive UI for beginners
Advanced settings and analysis features for advanced traders
This app combines both.
Trade Anywhere
Connect to the market even while on the go or commuting
Enjoy the 24/7 mobile experience with ordering.
🔒 Security and Login
Log in with your myHF account and authenticate your identity before use.
Security design complies with HFM’s official security specifications.
📍 Main Features of the HFM App (Summary)
✅ CFD Trading (FX, Commodities, Stock Indices, etc.)
✅ Real-time Price Viewing and Chart Analysis
✅ Order Placement, Settlement, and Stop Loss/Take Profit Settings
Data Security and Privacy
Below is an overview of HFM (HF Markets)’s data security and privacy practices. We’ve compiled information based on official policies and general business practices for easy understanding. 👇 Before you get started, please check the latest domestic information, including investment security, on a regular basis.
🔐 1. Collection and Use of Personal Information (Data)
HFM collects and uses the following personal information for user registration, account opening, and trading services:
Basic information, such as name, email address, and phone number
Personal identification information (ID, proof of address, etc.)
Usage data, such as trading and login history and IP address
Usage tracking using cookies, etc.
This information is used for account management, identity verification, support, and regulatory compliance (e.g., KYC/AML).
🔒 2. Security Measures
HFM employs technical and organizational measures to protect the confidentiality and security of client data and transaction information:
✔ Encrypted Communications (SSL/TLS)
Client data transmissions and transaction information are protected by secure encrypted communication protocols. Reduces the risk of information leaks between servers and clients.
✔ Access Control
Access to personal information and account information is restricted to authorized personnel and managed internally.
✔ Unauthorized Access Prevention
We have implemented a network security and monitoring system to protect against risks such as unauthorized access and data leaks.
🔄 3. Information Sharing and Third-Party Services
HFM may share data only in the following circumstances:
Providing to regulatory authorities and law enforcement agencies (for legal compliance)
Providing to “trusted third parties” necessary for service provision, such as payment processing companies and certification authorities
Sharing with group companies (for service improvement and operation)
Even in such cases, sharing is limited to the purpose and kept to a minimum.
HFM generally does not “sell” customer information to third parties.
🔁 4. User Rights and Controls
In accordance with a typical privacy policy, users may have the following rights (which may vary by region and legal system):
Right of access to held data
Request for correction of inaccurate information
Objection to or withdrawal of certain processing
Request for deletion of data (unless required by law)
To exercise these rights, please contact us via the contact details in HFM’s Privacy Policy.
🛡️ 5. Regulatory Compliance and Security Background
HFM holds financial licenses in multiple countries and regions and operates under the supervision of regulatory bodies (e.g., FCA, FSCA, FSA, CMA, etc.). This means that we are required to maintain a certain level of margin management and compliance.
User Ratings and Reviews for the App
Here’s a summary of actual user ratings and review trends for HFM (HF Markets)’s official mobile apps (HFM – Online Trading and HFM – Forex, Gold, Stocks). These are from the App Store, Google Play, review sites, and the community. 👇
⭐ Overall Rating Trends (Official Store)
📱 iOS HFM – Online Trading Ratings
The app has a low rating of 2.7/5 (37 reviews).
This is due to frequent version updates, and some reviews have noted stability issues.
(Note: While official store ratings are not directly available for the Android version, review sites have noted similarly low ratings for the Android version.)
👍 Positive Reviews and Ratings
✔ Trading Features and Ease of Use
The app is praised for its support for multiple asset classes and access to a wide range of markets.
Some users also comment that the platform is relatively easy to use, even for beginners.
Some users have given favorable feedback, citing the app’s simple and easy navigation.
✔ Support and Trading Conditions
Some users praise the excellent support and spread conditions.
Others report smooth account opening and management within the app.
👎 Negative Reviews/Complaints
❌ App Bugs/Stability
There have been reports of the app freezing or becoming inaccessible during updates or trading.
Some users have reported issues with the app not working properly on certain devices (older devices, custom ROMs, etc.).
❌ Complaints about Deposits/Withdrawals/Support
Deposits have been reported as not being reflected immediately, withdrawals have been slow, and support has been insufficient (especially when requesting urgent support).
There have also been individual reports of delayed reflection and slow support responses depending on the country and payment method.
❌ Overall Rating Bias
Low ratings on the App Store tend to be biased toward complaints about stability and performance. App Store
Some reviews have noted a “high level of variation in quality,” so it’s important to understand that not all users rate the app highly.
💬 Community Opinions (SNS, Message Boards, etc.)
👍 Pros
Intuitive trading (especially appreciated by beginners)
Registration and account opening are said to be smooth and easy.
👎 Negative Opinions
Dissatisfaction with support and server issues is common (slow and unclear response times).
Some users have reported issues, particularly with withdrawals and bonuses.
(Note: These opinions are based on personal experience.)
New App Features and Updates
Below are key features and updates for the HFM (HF Markets) mobile app. We’ve compiled them based on official news and the app store update history. 👇
✅ 1. Improvements in the Latest App Version
Bug fixes and stability improvements have been implemented in the latest update (e.g., version 4.4.4).
→ This includes improvements to the trading experience, reduced crashes, and more stable loading.
📈 2. Major App Features (Past Major Updates)
HFM has completely redesigned its app, implementing comprehensive trading enhancements:
🔹 Access to Diverse Assets
Trade over 1,200 CFDs directly in the app
→ Supports a wide range of products, including foreign exchange, stocks, commodities, indices, and cryptocurrencies
🔹 Flexible Trading Options
The ability to select trading volume by “Amount,” “Lots,” or “Units”
→ Place orders tailored to your strategy.
🔹 Detailed Trade Analysis
Detailed Trade History Display and Analysis
→ Review past performance and identify areas for improvement.
🔹 24-Hour Position Management
Position management available 24/7 in the app
→ Monitor your trading status on the go without missing a beat.
🔹 Automatic Notifications and Real-Time Prices
Push Notifications and Automatic Market Alerts
→ Receive important price movements and news in real time.
📊 3. Expected New Features (Indirect Information)
Based on official news, here are some areas we expect to see enhanced in the app:
🔹 Expansion of Crypto Asset (CFD) Trading
Support for crypto CFD trading is progressing on MT4/MT5,
allowing cryptocurrency trading to be available on a wider range of accounts and instruments.
This will enable a broader crypto trading experience on the app.
🔹 Fast Execution and a Smooth Experience
HFM as a whole is working on processing improvements, such as ultra-fast execution (e.g., approximately 20 ms from order submission) and quick withdrawals,
which are often reflected in the app.
📌 4. Future App Store Update Trends
The official App Store page shows that the latest version continues to include improvements such as:
Continuous stability and bug fixes
User interface tweaks
Security improvements
We can see that quality-improving updates such as these are being made regularly.
App Support and Help
Below is an overview of HFM’s (HF Markets) “support and help” system for the mobile app and overall service. We’ve clearly summarized HFM’s official contact methods and frequently used support channels. 👇
🆘 1. Basic Support Contact Points
HFM offers multiple support channels for app usage and general trading. They can be accessed from the official website.
📩 Email Support
support@hfm.com (General Support)
backofficeasia@hfm.com (Japanese support available)
📩 Email is best for in-depth questions about account setup, deposits and withdrawals, account operations, and app usage.
💬 2. Real-Time Help (Live Chat)
👉 The official website has a live chat feature, allowing you to communicate directly with an operator in real time on weekdays.
Easy to get a quick response
Convenient for operation instructions and troubleshooting errors.
Similar “chat” support may also be built into the app, allowing you to contact us directly from the screen.
☎ 3. Telephone Support (Callbacks Available)
HFM also offers telephone support. While most support numbers are overseas, requesting a callback may result in assistance in Japanese.
Global Main Number: +44-203 097 85 71
Trading-Related Inquiries (Execution Desk): Separate Number Available
📞 If you request a callback via live chat or email, a Japanese-speaking staff member may contact you later.
📋 FAQ (Frequently Asked Questions) & Help Page
The HFM official website has a FAQ page where you can find basic operations, account and app login information, trading procedures, and more.
Account/Trading Account Questions
How to Log In to the App
Deposit/Withdrawal/Funding Funds Basics
Leverage & Trading Terms
Check this page first to learn more about
How to Use the HFM App
Below is a step-by-step guide for beginners on how to use the official HFM (HF Markets) mobile app.
*Basic operations are nearly identical for both iOS and Android.
Download the App
iOS: App Store
Android: Google Play
Search for “HFM Online Trading” and install it.
Log In/Link Accounts
🔑 How to Log In
Launch the App
Log in with your MyHF (membership page) registered email address and password
Complete two-factor authentication (if enabled)
*It is important to use your MyHF login information, not your MT4/MT5 ID.
Check and Switch Accounts
After logging in, you can do the following:
Switch between Real and Demo Accounts
Check your account balance, equity, and margin maintenance ratio
Select if you have multiple accounts
👉 You can do this from the top of the screen or the “Account” menu.
How to Trade
🛒 Select a Product
Tap the “Trade” or “Market” tab
Select a product from FX, Gold, Stock Indices, Cryptocurrencies, etc.
📊 How to Place an Order
Market Order
Limit Order/Stop Order
Select the quantity from the following:
Lots
Quantity (Units)
Amount (Amount)
▶ Execute Order
Tap Buy/Sell
Confirm and confirm your order
Position Management
On the “Positions” screen, you can:
Check your open positions
Check your profits and losses (unrealized gains and losses)
Close (full/partial)
Adjust your stop loss/take profit
Manage your position in real time, even on the go.
Deposit/Withdrawal Operations
These operations are available from the “Deposit/Withdrawal” menu in the app.
💰 Deposit
Credit Card
Cryptocurrency
Electronic Payment (depending on region)
💸 Withdrawal
Linked with MyHF
Available after completing KYC (Identity Verification)
In principle, withdrawals will be made using the same method as the deposit.
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