How to withdraw from FXGT of an overseas FX company and close your account Is it possible to re-register? We will thoroughly explain the steps with images. If you have actually opened an account but want to use another FX company, or if you have stopped trading FX and have no plans to use the account, we recommend that you cancel your account instead of leaving it alone. Masu. The withdrawal process is not that difficult.
- FXGT Basic Information
- Basics of Canceling Your FXGT Account
- FXGT Account Cancellation Procedure
- Things to Check Before Closing Your Account
- ① Check whether you have any open positions.
- ② Check whether your account balance is “0.”
- ③ Have all withdrawal requests been completed?
- ④ Do you understand how bonuses are handled?
- ⑤ Have you saved your trading history?
- ⑥ Double-check that a dormant account is OK.
- ⑦ Do you understand the disadvantages of re-registration?
- Disadvantages of Canceling Your FXGT Account
- FXGT Account Deletion Procedure
- Regarding re-registration after canceling your FXGT account
FXGT Basic Information
| Operating company | GT Global Ltd. |
| Head office location | Republic of Seychelles |
| Financial services provided | FX, CFD (crude oil, gold, stock index, commodities, etc.), virtual currency trading, etc. |
| Leverage | FX currency pairs: up to 5,000x Cryptocurrency: up to 1,000x |
| Trading Platform | MetaTrader 4 (MT4) MetaTrader 5 (MT5) FXGT’s proprietary web |
| Account Type | Standard Account ECN/Pro Account Crypto Max |
| Bonus Promotions | New account opening Deposit bonuses and limited-time promotions |
| Financial License | Seychelles Financial Services Authority (FSA) Financial Services Commission of South Africa (FSCA) Vanuatu (FSC) |
| Safety and reliability | Separate management Partial compensation system and insurance enrollment |
| Stop loss and margin calls | No margin calls (negative balance requests) (zero cut) |
Basics of Canceling Your FXGT Account
We’ll explain the basics of canceling your FXGT (FXGT.com) account (withdrawal) in an easy-to-understand way, even for first-time users. You can access the home page and delete your account by different account types, so let’s take a look at the details.
Account cancellation with FXGT “cannot be completed by the user.”
FXGT does not have a “cancel” button on your account page.
Accounts are therefore canceled by contacting support.
Important Points to Check Before Canceling Your Account
① Clear your account balance to zero.
Close all open positions.
Withdraw all funds from your account.
Any remaining bonuses will generally be lost upon cancellation.
※If there is a balance, the cancellation process may not proceed.
② Check for outstanding withdrawal requests.
Cancellation is not possible if a withdrawal request is pending.
Submit cancellation requests after withdrawals are completed.
③ Understand the difference between a dormant account and a cancellation.
Canceling: Completely closing the account.
Dormant account: An account that has not been traded for a certain period of time (the account remains).
“No longer in use, but with the possibility of reopening in the future.”
FXGT Account Cancellation Procedure
This section provides an easy-to-understand explanation of the steps for canceling your FXGT (FXGT.com) account.
Step 1: Close all positions.
Close all open positions.
Cancel pending orders such as limit orders and stop-loss orders.
👉 Cancellation is not possible if there are any remaining positions.
Step 2: Zero out your account balance (withdrawal).
Withdraw all funds from your account.
Wait until your withdrawal request is complete.
⚠ Cancellation requests will not be accepted while your withdrawal is in progress.
Step 3: Check your account status on My Page.
Please check the following:
Balance: 0 yen
Open transactions: None
Withdrawal requests: None
You are now ready to cancel your account.
Step 4: Request cancellation from FXGT Support.
Since FXGT does not allow users to cancel their accounts themselves, you must contact support.
Contact Methods
Official Website Live Chat (Japanese only)
Support Email
Step 5: Inform Your Customer of Your Request to Cancel
Providing the following information will expedite the process:
Registered Email Address
Name (in Roman characters)
Account Number (if known)
State that you would like to cancel your account.
Step 6: Follow the support instructions.
Final Balance and Withdrawal Status Check
If there are no issues, your account will be canceled.
⏱ This usually takes 1-3 business days.
Notes After Cancellation Is Complete
Your trading account will be permanently deleted.
All bonuses you have received will be forfeited.
You will be unable to log in to your account page.
You will not be able to view your trading history.
Things to Check Before Closing Your Account
Here’s a checklist of things you should definitely check before closing your FXGT account.
*Checking these points will ensure a smooth cancellation process.
① Check whether you have any open positions.
Close all open positions.
Cancel all pending orders, such as limit orders and stop-loss orders.
❌ Cancellation is not possible if even one position remains.
② Check whether your account balance is “0.”
Withdraw all funds from your trading account and wallet.
If you have multiple accounts, make sure all accounts are zero.
⚠ Cancellation may not be possible even if your balance is only a few yen to a few tens of yen.
③ Have all withdrawal requests been completed?
Check that the withdrawal status is not “Processing” or “Pending.”
Cancellation requests cannot be made until the withdrawal is complete.
④ Do you understand how bonuses are handled?
If you cancel, all bonuses, whether unused or in use, will be forfeited.
They cannot be restored after cancellation.
👉 If you want to use up your bonuses, we recommend waiting until you cancel.
⑤ Have you saved your trading history?
After cancellation, you may not be able to view your trading history and reports.
If necessary, download your trading history in CSV format.
Save screenshots.
Do this in advance.
⑥ Double-check that a dormant account is OK.
FXGT has
Account maintenance fees: Free
Annual fees/management fees: No
✔ I might use it in the future.
✔ I’m just not using it for now.
→ It’s OK to leave your account dormant without canceling.
⑦ Do you understand the disadvantages of re-registration?
Re-registration is possible, but you may not be eligible for bonuses.
You will need to resubmit identity verification.
If you think you might use your account again, be careful when canceling.
Disadvantages of Canceling Your FXGT Account
We’ve summarized the disadvantages (losses) of canceling your FXGT (FXGT.com) account in an easy-to-understand manner.
Knowing what you’ll lose if you cancel will help you make a more confident decision.
① All bonuses will be lost.
FXGT may award bonuses, but if you cancel your account, they will be completely lost, regardless of whether they were active or unused.
👉 Even if you sign up again in the future, it’s highly likely that you won’t be able to reactivate them under the same bonus conditions.
② Your trading history and reports will no longer be accessible.
After canceling your account, you will no longer be able to log in to your account page. This means you may not be able to access your past trading history, income/expense reports, tax transaction data, etc., later.
📌 Be sure to save any important history before canceling (CSV, screenshots, etc.).
③ The hassle of reopening
Once you cancel your account, if you decide to use FXGT again, you will need to open a new account.
You will need to resubmit your identification documents.
You will not be able to transfer your previous account information or settings.
This will require some re-settings.
④ You may not be eligible for promotions after re-registration.
Even if you reopen your account, you may not be able to use past promotions.
You may not be eligible for new account-only benefits.
The terms for re-registrants may be less favorable.
⑤ Account cancellation cannot be canceled or reactivated.
Once an account is canceled, it generally cannot be reactivated.
In other words, even if you later decide, “I should have kept that account,” you cannot get the same account back.
FXGT Account Deletion Procedure
This article provides an easy-to-understand summary of the FXGT (FXGT.com) account deletion (account cancellation/withdrawal) process.
*FXGT does not allow you to manually press the delete button.
Close all open positions.
Close all open positions.
Also cancel pending orders such as limit orders and stop-loss orders.
👉 Deletion is not possible if even one position remains.
Withdraw the entire account balance.
Settle your trading account and wallet balance to zero.
Wait until your withdrawal request is fully completed.
⚠ You cannot request deletion while your withdrawal is being processed (pending or processing).
Save your trading history and necessary data.
After deleting your account, you may be unable to log in to your account page.
Trading history and reports may also be unavailable.
📌
Trading history (CSV)
Income/Expense report
Tax return data
Be sure to save your data beforehand.
Request account deletion from FXGT Support
FXGT requires a support request.
Contact Method
Official Website Live Chat (Japanese only)
Support Email Address
Inform Your Customer of Your Account Deletion Request
For a smoother process, please provide the following:
Registered Email Address
Name (in Roman characters)
Account Number (if known)
“I would like to delete my account (close my account).”
Confirm with Support → Deletion Complete
Final Balance and Withdrawal Check
If there are no issues, your account will be deleted.
⏱ This usually takes 1-3 business days.
Regarding re-registration after canceling your FXGT account
We’ve summarized the basic points regarding re-registration (reopening) after canceling or deleting your account with FXGT (FXGT.com).
① The cancellation procedure must be completed.
With FXGT, you can only re-register after completely deleting (canceling) your account. The cancellation process takes approximately one business day.
② Contact us using the email address you used when canceling.
If you wish to re-register, you must contact FXGT support using the email address you used when canceling.
FXGT will handle the process for you.
It is not recommended to register a new account using a different email address (this may violate the Terms of Use).
📌 Important Notes/Things to Know
✦ Deleted accounts cannot be restored.
Deleted accounts cannot be restored.
Reopening requires re-registration as a new account.
✦ Bonuses and perks will not be restored.
Bonuses granted before deletion will be completely forfeited.
Whether you can receive the same bonus after re-registering depends on the campaign details, but generally, you will not be eligible for new benefits.
✦ Time restrictions may apply.
FXGT’s FAQ clearly states that you cannot re-register immediately after canceling your membership.
You must wait until the cancellation process is complete before making any inquiries.
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