Land-FX provides support via live chat and email on the official page. We also support various languages such as English and Japanese, and our support center will help you solve these problems, so please do not hesitate to contact us if you have any problems.
Land Prime Company Information
Land Prime is a brokerage company primarily providing overseas FX/CFD trading services. Below is a clear summary of the company’s basic information and overview.
🏢 Basic Company Information (Foreign FX Broker Edition)
Operating Company Name: Land Prime Ltd.
Established: 2013 (formerly known as “Land-FX”)
Headquarters: Suite 305, Griffith Corporate Centre, Beachmont, Kingstown, St. Vincent and the Grenadines
Industry: Online FX/CFD Broker (Financial Services)
Products:
FX (Foreign Exchange)
Commodities (Crude Oil, Gold, etc.)
Stock CFDs
Cryptocurrency CFDs
Indices (Stock Indexes)
📌 Business Description and Features
⭐ Trading Services
Land Prime primarily provides FX/CFD trading platforms, supporting globally popular trading tools such as MetaTrader 4 and MetaTrader 5.
🌍 Global Support
Services are provided in multiple countries and languages, with support available in Japanese.
🎯 Mission & Vision
Officially, the company’s mission is to “provide clients with an optimal trading environment and strive for fair and transparent service.”
🔐 Regulatory Licenses
The following are reported as major licenses and registrations:
Registered with the Saint Vincent and the Grenadines Financial Services Authority (FSA)
*Some sources also mention registrations with financial authorities in Mauritius and the Seychelles.
*However, this is an overseas license, different from licenses issued by the Financial Services Agency (FSA) of Japan and major European and American financial regulators, and is therefore different in nature from domestic financial instruments business operators.
📊 User Environment & Conditions
Maximum 2,000x leverage (high leverage unique to international brands)
MT4/MT5 compatible, with a wide range of tradable currency pairs (e.g., 67 pairs)
Zero-cut system (no margin calls) supported
Japanese support available
A Complete Guide to Contacting Land Prime
Below is a comprehensive summary of how to contact Land Prime Ltd., an overseas FX/CFD broker. We’ve compiled a comprehensive list of contact methods, including official support and Japanese-language support. 👇
📩 1. Official Inquiry Form (Submitted via Web)
The most basic contact method is the contact form on the official website.
- Visit the support page, enter the required information (department, name, email address, and content), and submit.
- After submitting, you will usually receive a response within approximately 24 hours.
👉 Contact directly via the form on the official support page.
📧 2. Contact by Email (Japanese & General)
📍 For general inquiries
help@landprime.com
→ This is the official email address for general inquiries and support.
📍 For Japanese-language support (Unofficial Summary Information)
japan.support@landprime.com
→ You can contact Japanese-speaking staff (weekdays, Japan time).
※ Japanese support is reportedly available on weekdays (e.g., 10:00 AM – 6:00 PM Japan time).
☎️ 3. Contact by Phone
The official support number is listed:
+63 7767086
→ Telephone support available on weekdays (excluding weekends) (listed as 24-hour support).
※ While there is no official Japanese-only phone number, the above number provides support in English and other languages.
💬 4. Live Chat (Web Support)
The official website has a live chat feature, allowing you to ask questions in real time.
A chat window will appear in the bottom right corner of the screen on PC and the official website.
Japanese support hours may be limited (e.g., weekdays 11:00 AM – 5:00 PM), and Japanese-speaking staff will be available.
※ Support may not be available on mobile devices (subject to availability).
🧑💼 5. IB (Introducing Partner)/Affiliate Contact Point
In addition to trading accounts,
You can select a dedicated IB/Affiliate contact point on the website (e.g., “IB & Affiliate” on the form).
How to Use the Help Center
Land Prime’s Help Center is a convenient resource for self-solving issues before contacting us. We’ve organized instructions for how to use it. 💡
1️⃣ Access
Access “Help Center/Support” from the top-right menu or footer of the official website.
2️⃣ What You Can Do in the Help Center
🔹 View FAQs
Deposit/Withdrawal Methods
Account Opening/Login Issues
How to Use the Trading Platform (MT4/MT5)
Bonus and Campaign Information
🔹 Article Search
Enter keywords in the search bar at the top.
Examples: “Deposit,” “Withdrawal,” “Password Reset,” etc.
Related articles are displayed in a list, allowing you to check the steps to resolve your issue.
🔹 Tutorials/Operation Guides
Operation instructions are explained with screenshots and videos.
Even beginners can easily use the platform.
3️⃣ Tips for Using the Help Center
Search by keyword first
If your problem is specific, you’ll likely find a solution to the same issue before asking a question.
Check by category
Articles are organized by category, such as “Deposits/Withdrawals,” “Account Management,” and “Trading Tools.”
Looking through the categories in order will help you understand the issue comprehensively.
Take screenshots and note down steps.
Copy any helpful steps and save them to your computer or smartphone for easy reference.
If the issue isn’t resolved, proceed to an inquiry.
If the Help Center can’t resolve your issue, proceed via email or live chat.
When contacting the Help Center, mentioning that you’ve already checked the Help Center will expedite the process.
4️⃣ Benefits of Using the Help Center
You can resolve the issue yourself before contacting the Help Center → No waiting time
You can check operation procedures and important points → Reduce the risk of failure
Japanese articles are also available, making it easy for beginners
Live Chat Inquiry Procedure
We’ve clearly organized the steps for making inquiries using Land Prime’s live chat. 💬
We’ll explain the process step-by-step, so even beginners can easily make inquiries.
1️⃣ Accessing Live Chat
Visit the official website
→ https://www.landprime.com/ja-JP
The chat icon will appear in the lower right corner of the screen.
PC: Click the speech bubble icon in the lower right corner.
Mobile: Click the “Chat” or “Help” button at the bottom of the screen.
Click to open the chat window.
2️⃣ Initial Screen Operation
Enter your name, email address, and account number.
Entering your account number, if available, will expedite support.
Select the category of your inquiry (e.g., deposits/withdrawals, login, trading tools).
Select language: Select Japanese if available.
3️⃣ Chat Inquiries
Enter your question in the message field.
Example: “I can’t log in to MT4” or “My withdrawal hasn’t been reflected.”
Click the Send button.
Support staff will respond in order.
If Japanese-speaking staff are available, you will receive a reply in Japanese.
Support hours are primarily weekdays (e.g., 11:00 AM – 5:00 PM Japan time).
You may be able to attach screenshots or trading screens if necessary.
End the chat once your issue is resolved.
4️⃣ Tips for Using Live Chat
Describe your issue concisely.
→ “I can’t deposit,” “My order isn’t being placed in MT5,” etc.
Include your account number and the trading tool you’re using.
It’s easier to communicate by first mentioning what you’ve looked up in the Help Center.
→ Example: “I checked XX in the FAQ, but it didn’t resolve my issue.”
For more complex issues, it’s a good idea to also use email inquiries.
How to Use Email and Contact Form
We’ve clearly explained how to use Land Prime’s email and contact form. 💌
Both are basic methods for contacting official support, so it’s convenient to use them appropriately depending on the situation.
1️⃣ How to Use the Contact Form
Step 1: Access the official form
Access from the official support page
→ https://www.landprime.com/support/customer_service
Step 2: Enter the required information
Name: Full name
Email address: A reply-to email address
Account number (optional): Required for account issues
Inquiry type/department: Examples: “Deposit/Withdrawal,” “Account Opening,” “General Inquiry”
Inquiry content: Specific details about your issue or question
Step 3: Submit
Press the “Submit” button
You will usually receive a response within 24 hours.
Unlike email, the contact form organizes information and allows for smoother support.
2️⃣ How to Contact by Email
📧 Official Email Address
General Inquiries: help@landprime.com
Inquiries in Japanese (Unofficial Information): japan.support@landprime.com
Step 1: Clearly Define the Subject
Example: “Withdrawal Not Reflected” or “Cannot Log In to MT4”
Including your account number in the subject line may result in a faster response.
Step 2: Include the necessary information in the body of your email.
Name, account number, and trading tool used (MT4/MT5).
Details of the issue (when it occurred, which operation caused the problem).
Attach screenshots or attachments if available.
Step 3: Send
Replies are usually sent on weekdays (weekdays Japan time for emails in Japanese).
Advantages of email: You can keep a record of your inquiry and provide a detailed explanation.
How to Contact Us by Phone
We’ve put together a clear guide on how to contact Land Prime by phone. 📞
As an overseas FX broker, there are some slight differences from domestic phone calls in Japan.
1️⃣ Phone Number
Official Support Number:
+63 7767086
→ Saint Vincent and the Grenadines number (treated as an overseas number)
→ There is no official Japanese-only number, but support may be available in English or Japanese.
2️⃣ Call Procedure
Step 1: International Call Settings
When calling from Japan, dial “International Access Number + Country Code + Dial in the format “phone number” (e.g., “010” or “001”).
Example: Dialing from Japan to the Philippines (+63)
International access number (e.g., 010 or 001)
Country code “63”
Local number “7767086”
Example of actual call: 010-63-7767086 (varies depending on mobile carrier)
Step 2: Introduce yourself and your inquiry
State your account number and name
Briefly explain the issue (e.g., deposit not reflected, unable to log in to MT5)
Prepare screenshots of your trading screen, if necessary
Step 3: Receive assistance
Staff will assist you in order
English is the primary language, but Japanese support may be available.
After the issue is resolved, listen for any necessary instructions or steps
3️⃣ Important points when making a phone inquiry
International call charges will apply
This may be high depending on your mobile or landline carrier
Skype or LINE It’s convenient to use a low-cost international calling service like Out.
Japanese support is mainly available on weekdays.
According to official information, Japanese-speaking staff are available on weekdays.
Please consider Japan time when calling.
Your account number and name are required.
Be sure to have your details ready before calling to identify the problem and verify your identity.
It may be difficult to connect during busy periods.
If you can’t get through, consider switching to email or live chat.
4️⃣ Cases where phone inquiries are best.
Urgent withdrawal issues.
When immediate assistance is required, such as login issues or transaction suspensions.
Complex issues that are difficult to explain in words alone.
Frequently Asked Questions
We’ve compiled a list of frequently asked questions (FAQs) from users when contacting Land Prime. 💡
Checking these before contacting us may help you resolve your issue.
1️⃣ Account Opening/Login Issues
Unable to open an account/application review is slow
→ This may be due to insufficient identification documents (ID, proof of address).
Unable to log in to MT4/MT5
→ Check that the server name, account number, and password are correct
→ Also check your internet connection and MT4/MT5 version
Forgotten your password/Want to reset it?
→ See the “Password Reset” instructions in the Help Center
2️⃣ Deposit/Withdrawal Related Issues
Deposit not reflected
→ Processing time varies depending on the deposit method (bank, credit card, cryptocurrency)
→ Prepare your deposit ID and screenshot before inquiring
Withdrawal request not approved/slow
→ You may be waiting for identification verification
→ Confirm that the withdrawal account information matches your name
Withdrawal fees and minimum amounts
→ Fees and minimum amounts vary depending on the deposit method
3️⃣ Trading/Platform Related Issues
Spreads are too wide/Orders are not being processed
→ Impact of market liquidity, leverage, and trading hours
About stop-loss and margin maintenance ratios
→ Calculation examples and rules are available in the Help Center
Bonus and promotion eligibility requirements
→ Account type, deposit amount, trading volume, etc. are required.
4️⃣ Account Management/Settings
How to Change Your Account Type
→ Apply through the “Account Management” section of the Help Center
Can I manage/merge multiple accounts?
→ Multiple accounts are generally managed independently and cannot be merged.
Account Suspension/Freezing
→ Occurs when a user violates the terms of service or fails to complete identity verification.
5️⃣ Support/Contact
Slow Responses
→ Mostly on weekdays. You may be able to resolve the issue yourself through the Help Center.
When is Japanese support available?
→ Mostly on weekdays, Japan time (e.g., 10:00 AM – 6:00 PM)
How to Contact Us for Urgent Issues
→ Live chat and phone are preferred.
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